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Home -> Community -> Mailing Lists -> Oracle-L -> RE: Silver vs. Gold support
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I have worked on 3 sites with Gold support and I have never noticed any difference between those and the Silver support sites. I believe that Oracle provide analysis of no of calls opened, closed, outstanding and by person on a monthly or quarterly basis for those on Gold support. Being on the sharp end I have never been thankful for Gold support and it certainly costs a lot more.
John
-----Original Message-----
From: Kimberly Smith
[mailto:kimberly.smith_at_gmd.fujitsu.com]
Sent: 10 May 2001 18:16
To: Multiple recipients of list ORACLE-L
Subject: Silver vs. Gold support
My manager is thinking of moving us up to Gold support.
Does anyone out
there have it and if so could you give me you general
impression on having
that over Silver. She says that at sites she used to work
at it means
having a dedicated resource on site. Their phone support
for SEV1 calls is
basically sucks unless you hit the day shift.
________________________________
Kimberly Smith
Database Administrator
EDS - Fujitsu/GMD
Phone: (503) 669-6050
Fax : (503) 669-5705
Email : kimberly.smith_at_gmd.fujitsu.com
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Author: Kimberly Smith
INET: kimberly.smith_at_gmd.fujitsu.com
Fat City Network Services -- (858) 538-5051 FAX: (858)
538-5051
San Diego, California -- Public Internet access /
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Author: Hallas, John
INET: HallasJ_at_logicae.com
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists --------------------------------------------------------------------To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing). Received on Fri May 11 2001 - 06:18:46 CDT
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