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Re: RE: Silver vs. Gold support

From: Cyril Thankappan <cyril_thank_at_rediffmail.com>
Date: Thu, 10 May 2001 12:22:42 -0700
Message-ID: <F001.002FFF76.20010510121536@fatcity.com>

Hi

 Is metalink available under 'bronze' support?  How do u live 'with bugs' without metalink support?

 Thanks
------------- Original Message -------------- "Cale, Rick T (Richard)" <RICHARD.T.CALE_at_saic.com> wrote: To:Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com> From:"Cale, Rick T (Richard)" <RICHARD.T.CALE_at_saic.com> Date:Thu, 10 May 2001 11:35:31 -0800
Subject:RE: Silver vs. Gold support

We still have Bronze support which you can no longer get but we would not even consider upgrading to
Gold because their phone support is not very good at all. There are too many resources available where
you can actually get a correct answer much sooner.

Rick

-----Original Message-----
Sent: Thursday, May 10, 2001 2:39 PM
To: Multiple recipients of list ORACLE-L

Kim,

    I have not seen a reason to get GOLD support from Oracle. Unless you've got
a boss who doubts your capabilities. Sounds like time to brush off the resume!!

Dick Goulet

____________________Reply Separator____________________
Author: Kimberly Smith <kimberly.smith_at_gmd.fujitsu.com>
Date:       5/10/2001 9:16 AM

My manager is thinking of moving us up to Gold support. Does anyone out there have it and if so could you give me you general impression on having that over Silver. She says that at sites she used to work at it means having a dedicated resource on site. Their phone support for SEV1 calls is basically sucks unless you hit the day shift.



Kimberly Smith
Database Administrator
EDS - Fujitsu/GMD
Phone: (503) 669-6050
Fax : (503) 669-5705
Email : kimberly.smith_at_gmd.fujitsu.com

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Author: Kimberly Smith
  INET: kimberly.smith_at_gmd.fujitsu.com

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  INET: dgoulet_at_vicr.com
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Author: Cale, Rick T (Richard)
  INET: RICHARD.T.CALE_at_saic.com
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Chat with your friends as soon as they come online. Get Rediff Bol at http://bol.rediff.com

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Author: Cyril Thankappan
  INET: cyril_thank_at_rediffmail.com

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