RE: RE: Silver vs. Gold support

We have Metalink access with bronze.

Michael Armstead
Application Database Administrator, OCP-Certified US Pharmaceuticals IT
Glaxo SmithKline

> -----Original Message-----
> From: Cyril Thankappan [SMTP:cyril_thank_at_rediffmail.com]
> Sent: Thursday, May 10, 2001 4:16 PM
> To: Multiple recipients of list ORACLE-L
> Subject: Re: RE: Silver vs. Gold support
>
>
> Hi
>
> Is metalink available under 'bronze' support?
> How do u live 'with bugs' without metalink support?
>
> Thanks
> ------------- Original Message --------------
> "Cale, Rick T (Richard)" <RICHARD.T.CALE_at_saic.com> wrote:
> To:Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
> From:"Cale, Rick T (Richard)" <RICHARD.T.CALE_at_saic.com>
> Date:Thu, 10 May 2001 11:35:31 -0800
> Subject:RE: Silver vs. Gold support
>
> We still have Bronze support which you can no longer get but we would not
> even consider upgrading to
> Gold because their phone support is not very good at all. There are too
> many
> resources available where
> you can actually get a correct answer much sooner.
>
> Rick
>
> -----Original Message-----
> Sent: Thursday, May 10, 2001 2:39 PM
> To: Multiple recipients of list ORACLE-L
>
>
> Kim,
>
> I have not seen a reason to get GOLD support from Oracle. Unless
> you've
> got
> a boss who doubts your capabilities. Sounds like time to brush off the
> resume!!
>
> Dick Goulet
>
> ____________________Reply Separator____________________
> Author: Kimberly Smith <kimberly.smith_at_gmd.fujitsu.com>
> Date: 5/10/2001 9:16 AM
>
> My manager is thinking of moving us up to Gold support. Does anyone out
> there have it and if so could you give me you general impression on having
> that over Silver. She says that at sites she used to work at it means
> having a dedicated resource on site. Their phone support for SEV1 calls
> is
> basically sucks unless you hit the day shift.
>
> ________________________________
> Kimberly Smith
> Database Administrator
> EDS - Fujitsu/GMD
> Phone: (503) 669-6050
> Fax : (503) 669-5705
> Email : kimberly.smith_at_gmd.fujitsu.com
>
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> Author: Kimberly Smith
> INET: kimberly.smith_at_gmd.fujitsu.com
>
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> Author: Cale, Rick T (Richard)
> INET: RICHARD.T.CALE_at_saic.com
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> Author: Cyril Thankappan
> INET: cyril_thank_at_rediffmail.com
>
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-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.com
-- 
Author: Armstead, Michael A
  INET: maa25681_at_GlaxoWellcome.com

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