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Home -> Community -> Mailing Lists -> Oracle-L -> RE: RE: Silver vs. Gold support
honey if I am the goddess here then who would I be afraid of exactly?
lol
>From: "Mohan, Ross" <MohanR_at_STARS-SMI.com>
>Reply-To: ORACLE-L_at_fatcity.com
>To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
>Subject: RE: RE: Silver vs. Gold support
>Date: Fri, 11 May 2001 08:50:50 -0800
>
>Is this truly the beloved authoress of Oracle DBA 101 I hear?
>
>You speak sourly of our Lord in front of his very home? <snicker snicker>
>
>|| -----Original Message-----
>|| From: Rachel Carmichael [mailto:carmichr_at_hotmail.com]
>|| Sent: Friday, May 11, 2001 10:21 AM
>|| To: Multiple recipients of list ORACLE-L
>|| Subject: RE: RE: Silver vs. Gold support
>||
>||
>|| so the support bill we just paid should get refunded because
>|| it was for
>|| Silver Support which no longer exists? and I pay for support
>|| but they
>|| desupport the products I have paid support for, and instead
>|| of giving me the
>|| new software release so that the support I paid for is still
>|| relevant, they
>|| will charge me for the update. And not give me a prorated refund.
>||
>|| Ya know, if I'm gonna get screwed I'd at least like to enjoy it
>||
>||
>||
>||
>|| >From: "Eric D. Pierce" <PierceED_at_csus.edu>
>|| >Reply-To: ORACLE-L_at_fatcity.com
>|| >To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
>|| >Subject: RE: RE: Silver vs. Gold support
>|| >Date: Thu, 10 May 2001 13:17:06 -0800
>|| >
>|| >Apparently now "Bronze/Silver" is just called "Product
>|| >Support", and "Gold" is called "Premium". All 24x7.
>|| >
>|| >Upgrades have been split off.
>|| >
>|| >Of course now Metalink has to also be renamed (Oracle Ink9i, or
>|| >OInk9i?) since there is no more "Metal", right. :)
>|| >
>|| >
>|| >http://www.oracle.com/support/index.html?support_ebus.html
>|| >
>|| >---excerpt---
>|| >
>|| >...
>|| > "Oracle Support is leveraging the power of the Internet
>|| > to deliver simpler and sharply focused support services,
>|| > while making their purchase faster and easier. To
>|| > facilitate web-based transactions, Product Support is
>|| > now priced as a percentage of list license price.
>|| > [7% of license cost (annual?)]
>|| > Additionally, software updates can be purchased separately
>|| > on a subscription basis,
>|| > [15% of license cost, annual]
>|| > and our OracleBRONZE and OracleSILVER services have been
>|| > consolidated into a single 24 x7 technical assistance
>|| > service and removed from the price list. OracleGOLD,
>|| > OracleLifecycle and our Oracle Expertise service
>|| > capabilities are now offered within the Premium Support
>|| > menu. "
>|| >
>|| >...
>|| >
>|| >---end---
>|| >
>|| >
>|| >--
>|| >Please see the official ORACLE-L FAQ: http://www.orafaq.com
>|| >--
>|| >Author: Eric D. Pierce
>|| > INET: PierceED_at_csus.edu
>|| >
>|| >Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
>|| >San Diego, California -- Public Internet access /
>|| Mailing Lists
>|| >--------------------------------------------------------------------
>|| >To REMOVE yourself from this mailing list, send an E-Mail message
>|| >to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in
>|| >the message BODY, include a line containing: UNSUB ORACLE-L
>|| >(or the name of mailing list you want to be removed from). You may
>|| >also send the HELP command for other information (like subscribing).
>||
>|| _________________________________________________________________
>|| Get your FREE download of MSN Explorer at http://explorer.msn.com
>||
>|| --
>|| Please see the official ORACLE-L FAQ: http://www.orafaq.com
>|| --
>|| Author: Rachel Carmichael
>|| INET: carmichr_at_hotmail.com
>||
>|| Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
>|| San Diego, California -- Public Internet access /
>|| Mailing Lists
>|| --------------------------------------------------------------------
>|| To REMOVE yourself from this mailing list, send an E-Mail message
>|| to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in
>|| the message BODY, include a line containing: UNSUB ORACLE-L
>|| (or the name of mailing list you want to be removed from). You may
>|| also send the HELP command for other information (like subscribing).
>||
>--
>Please see the official ORACLE-L FAQ: http://www.orafaq.com
>--
>Author: Mohan, Ross
> INET: MohanR_at_STARS-SMI.com
>
>Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
>San Diego, California -- Public Internet access / Mailing Lists
>--------------------------------------------------------------------
>To REMOVE yourself from this mailing list, send an E-Mail message
>to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in
>the message BODY, include a line containing: UNSUB ORACLE-L
>(or the name of mailing list you want to be removed from). You may
>also send the HELP command for other information (like subscribing).
-- Please see the official ORACLE-L FAQ: http://www.orafaq.com -- Author: Rachel Carmichael INET: carmichr_at_hotmail.com Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051 San Diego, California -- Public Internet access / Mailing Lists -------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).Received on Fri May 11 2001 - 16:36:40 CDT
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