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RE: RE: Silver vs. Gold support

From: Mohan, Ross <MohanR_at_STARS-SMI.com>
Date: Fri, 11 May 2001 12:13:28 -0700
Message-ID: <F001.00301084.20010511085049@fatcity.com>

Is this truly the beloved authoress of Oracle DBA 101 I hear?

You speak sourly of our Lord in front of his very home? <snicker snicker>

|| -----Original Message-----
|| From: Rachel Carmichael [mailto:carmichr_at_hotmail.com]
|| Sent: Friday, May 11, 2001 10:21 AM
|| To: Multiple recipients of list ORACLE-L
|| Subject: RE: RE: Silver vs. Gold support
||
||
|| so the support bill we just paid should get refunded because
|| it was for
|| Silver Support which no longer exists? and I pay for support
|| but they
|| desupport the products I have paid support for, and instead
|| of giving me the
|| new software release so that the support I paid for is still
|| relevant, they
|| will charge me for the update. And not give me a prorated refund.
||
|| Ya know, if I'm gonna get screwed I'd at least like to enjoy it
||
||
||
||
|| >From: "Eric D. Pierce" <PierceED_at_csus.edu>
|| >Reply-To: ORACLE-L_at_fatcity.com
|| >To: Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
|| >Subject: RE: RE: Silver vs. Gold support
|| >Date: Thu, 10 May 2001 13:17:06 -0800
|| >
|| >Apparently now "Bronze/Silver" is just called "Product
|| >Support", and "Gold" is called "Premium". All 24x7.
|| >
|| >Upgrades have been split off.
|| >
|| >Of course now Metalink has to also be renamed (Oracle Ink9i, or
|| >OInk9i?) since there is no more "Metal", right. :)
|| >
|| >
|| >http://www.oracle.com/support/index.html?support_ebus.html
|| >
|| >---excerpt---
|| >
|| >...
|| > "Oracle Support is leveraging the power of the Internet
|| > to deliver simpler and sharply focused support services,
|| > while making their purchase faster and easier. To
|| > facilitate web-based transactions, Product Support is
|| > now priced as a percentage of list license price.
|| > [7% of license cost (annual?)]
|| > Additionally, software updates can be purchased separately
|| > on a subscription basis,
|| > [15% of license cost, annual]
|| > and our OracleBRONZE and OracleSILVER services have been
|| > consolidated into a single 24 x7 technical assistance
|| > service and removed from the price list. OracleGOLD,
|| > OracleLifecycle and our Oracle Expertise service
|| > capabilities are now offered within the Premium Support
|| > menu. "
|| >
|| >...
|| >
|| >---end---
|| >
|| >
|| >--
|| >Please see the official ORACLE-L FAQ: http://www.orafaq.com
|| >--
|| >Author: Eric D. Pierce
|| > INET: PierceED_at_csus.edu
|| >
|| >Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
|| >San Diego, California -- Public Internet access /
|| Mailing Lists
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|| >(or the name of mailing list you want to be removed from). You may
|| >also send the HELP command for other information (like subscribing).
||
|| _________________________________________________________________
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||
|| --
|| Please see the official ORACLE-L FAQ: http://www.orafaq.com
|| --
|| Author: Rachel Carmichael
|| INET: carmichr_at_hotmail.com
||
|| Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
|| San Diego, California -- Public Internet access /
|| Mailing Lists
|| --------------------------------------------------------------------
|| To REMOVE yourself from this mailing list, send an E-Mail message
|| to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in
|| the message BODY, include a line containing: UNSUB ORACLE-L
|| (or the name of mailing list you want to be removed from). You may
|| also send the HELP command for other information (like subscribing).
||

-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.com
-- 
Author: Mohan, Ross
  INET: MohanR_at_STARS-SMI.com

Fat City Network Services    -- (858) 538-5051  FAX: (858) 538-5051
San Diego, California        -- Public Internet access / Mailing Lists
--------------------------------------------------------------------
To REMOVE yourself from this mailing list, send an E-Mail message
to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in
the message BODY, include a line containing: UNSUB ORACLE-L
(or the name of mailing list you want to be removed from).  You may
also send the HELP command for other information (like subscribing).
Received on Fri May 11 2001 - 14:13:28 CDT

Original text of this message

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