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Oracle WebCenter is the user engagement platform for social business—connecting people and information.
Updated: 17 hours 17 min ago

Season's Greetings!

Tue, 2014-12-23 09:49

Season's Greetings We wish you much success in the year ahead and we sincerely thank you for your continued partnership! We'll be back in 2015 with new assets, programs and education on Oracle WebCenter.
Happy Holidays! - The WebCenter Team

On Demand: Innovation in Managing the Chaos of Everyday Project Management

Mon, 2014-12-22 08:48

Controlled chaos - this phrase sums up most enterprise-wide projects as workers, documents, and materials move from task to task. To effectively manage this chaos, project-centric organizations need to consider a new set of tools to allow for speedy access to all project assets and to ensure accurate and up-to-date information is provided to the entire project team.

Fishbowl Solutions and Oracle would invite you to view an on-demand webinar on an exciting new solution for enterprise project management. This solution transforms how project-based tools like Oracle Primavera, and project assets, such as documents and diagrams, are accessed and shared.

If you missed Fishbowl’s recent webinar on their new Enterprise Information Portal for Project Management, you can now view a recording of it on YouTube or below. You can learn more about this solution and how to contact Fishbowl on their blog.

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Process Automation Solutions

Wed, 2014-12-17 11:37
By Mitchell Palski, Oracle WebCenter Sales Consultant
This week we’re happy to have Oracle WebCenter expert Mitchell Palski join us for a Q&A as he discusses strategies and best practices for how to Process Automate Business Solutions.

Q: So, what exactly are Process Automation Solutions and why are they important?
Today’s organizations face increasing business pressures due to:

  • Globalization
  • Constantly changing competitors
  • Stricter regulations
  • Faster pace of innovation
  • Customer demand for better customer service
Organizations and companies expect: 
  • Seamless collaboration among all stakeholders
  • Deep insights for making better business decisions
  • An unprecedented level of agility and operational excellence
Business processes are at the heart of satisfying those expectations and are what makes or breaks a business. Business managers need easy-to-use process management tools that enable rapid solution development and allow them to make impactful changes.
Q: How does Process Automation Enable the Digital Business? A Digital Business extensively uses information technology and the vast amount of business data that it collects in an intelligent fashion. Data intelligence enables an organization to adopt new and innovative business models that: 
  • Reduce cost
  • Increase efficiency
  • Improve customer experience
In order to become a true digital enterprise, organizations need to streamline and optimize their core business processes. A digital enterprise requires a robust Business Process Management (BPM) platform, such as the Oracle BPM platform, to create intelligent, adaptable, multi-channel and insight-driven business processes for operational excellence.
Q: What types of technologies are available to help deliver Process Automation Solutions? Oracle helps your enterprise excel in process management by delivering a comprehensive, industry-leading BPM suite. 
The Oracle BPM Suite includes:
  • Business user-friendly modeling and optimization tools
  • Tools for system integration
  • Business activity monitoring dashboards
  • Rich task and case management capabilities for end users
Unified BPM software ensures faster time-to-value, business-IT collaboration and a reduced total cost of ownership. Processes from simple to very sophisticated can be easily designed, deployed, and managed all through one interface.
The Oracle Business Process Management Suite (Oracle BPM Suite) enables intelligent and adaptive business processes for both structured, automated flows as well as dynamic, collaborative case management.
Q: If an organization chooses to implement this type of solution, what are some of the benefits they can expect to receive?  Look at the pain points of your business processes as they stand today. What complaints do you hear? Where do you lose money?
Do you suffer from a lack of process automation that leads to inevitable mistakes and delays to service delivery? Fat finger errors that cost your organization penalties and fees?
Do you struggle with undocumented processes that are difficult to define and refine? What about confusion between your business and IT teams? How does your organization go about modeling and implanting critical processes?
How do you even evaluate the effectiveness of your processes? If they are manual and/or paper-based you probably do it qualitatively. How does that qualitative feedback translate into justifiable business decisions?
Oracle BPM Suite provides your organization with the tools to:
  • Realize faster time-to-value when implementing business processes
  • Real-time information through rich process analytics
  • Business architecture modeling tools for fast process definition
  • Industry proven templates and tools for superior case management solutions
  • Simple work management through business-centric tools
Thank you, Mitchell for sharing your strategies and best practices on how to Process Automate Business Solutions.  If you’d like to listen to a podcast on this topic, you can do so here!

Redstone Content Solutions Becomes Oracle PartnerNetwork Platinum Level Partner

Mon, 2014-12-15 14:49
Davenport, IA - Redstone Content Solutions (Redstone), a premier IT systems integrator and value-added reseller, today announced that it has achieved PlatinumOracle platinum partner redstone content solutions webcenter sites webcenter content webcenter portal partner status in Oracle PartnerNetwork (OPN). By attaining Platinum level membership, Oracle has recognized Redstone for its in-depth expertise and excellence in delivering content, web experience management, portal and customized training solutions and for uniquely addressing the challenges of joint customers.  

“This accomplishment is a true testament to the dedicated and talented professionals responsible for expanding our Oracle practice,” said John Klein, Principal at Redstone  “Oracle WebCenter Suite helps our customer’s businesses by empowering them to securely accumulate and disseminate knowledge.” 

Read the entire press release here

Oracle Day Roundtable Recap

Thu, 2014-12-11 10:09

Primitive Logic was named one of the keynote speakers at December 4th's Oracle Day, WebCenter Executive Roundtable. Andy Lin, Primitive Logic's VP of Interactive presented on Digital Engagement and the importance of connecting experiences to outcomes.

Customers demand a quality digital experience. 

  • Mobile matters. 70% of all mobile searches result in action within 1 hour. 70% of online searches result in action in one month.
  • Getting personal has its rewards. Businesses that personalize their web experience are seeing an average of 19% increase in sales.
  • Don't forget to be social. 40% of consumers factor in social media recommendations when making purchasing decisions.
  • Say the same thing across all channels. 35% of consumers shop multiple channels and expect a consistent sales and marketing experience. 

A good experience leads to engaged customers. (this is not a new concept) Companies such as Zappos and Nordstrom have always understood that experience matters and a happy customer is an engaged customer.  As brick and mortar store fronts migrated to the world wide web, digital became the frontier for the ultimate customer experience. The rise of social media, personalization, video and user generated content has expanded the social aspect of digital. The proliferation of devices has delivered a content-on-demand atmosphere and an always connected society. 

What's Next? 

TIME is the next dimension to deepen Digital Engagement.
  • Capitalizing on those moments in time of “Discovery and Inspiration” creates an experience that deepens Engagement
  • Reducing friction to shorten the cycle time of the buy/transaction
  • Enterprises that have the best time to market with new engagement channels will lead and win

Interested in a Complete Solution Approach? Click here to learn more.

Webcast: Next-Gen Enterprise Content Management in the Cloud

Wed, 2014-12-10 10:42
Oracle Corporation  Key to Digital Business Transformation Getting Content Management Right
in the Cloud


Digital business is the catalyst for the next wave of revenue growth, business efficiency and service excellence. Business success depends on collaboration both inside and outside of the organization – with customers, partners, suppliers, remote employees – at anytime, anywhere, on any device.

At the forefront are organizations that are going beyond 1st generation Content Cloud solutions and adopting the Next-Gen of ECM in the Cloud to:
  • Speed decisions by quickly and easily liberating enterprise content and “mobilizing” information in the cloud
  • Deliver best-in-class customer experiences that are frictionless, innovative and secure
  • Avoid unnecessary security risks and proliferation of new information silos associated with first-gen content cloud offerings
Join our live webcast to discover the unique benefits
Oracle Hybrid Enterprise Content Management provides for today’s
digital business.

Red Button Top Register Now Red Button Bottom Live Webcast Calendar December 11, 2014
10:00 a.m. PT /
1:00 p.m. ET Hardware and Software Engineered to Work Together Copyright © 2014, Oracle Corporation and/or its affiliates.
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Next Generation Content Management

Mon, 2014-12-08 10:12
By Mitchell Palski, Oracle WebCenter Sales Consultant
This week we’re happy to have Oracle WebCenter expert Mitchell Palski join us for a Q&A around how to deliver Next Generation Content Management.
Q: So, what exactly do you mean by Next Generation Content Management? In today’s world, your employees need instant access to the content that drives your business. Whether they are at their desk, on the go, or working remotely, the ability to easily and securely access and collaborate on business content is one of the keys to enterprise agility. 
A Next Generation Enterprise Content Management (ECM) solution is one that provides file synchronization and sharing capabilities. Employees need these functions to address the control and security your organization requires.
Oracle’s Document Management tools can provide the hybrid solution of secure cloud-based file sharing and collaboration, as well as on-premise ECM integration that embodies a Next Generation Content Management System.


Q: Why would an organization want to look to this type of solution for their content collaboration needs? Oracle Documents Cloud Service lets you easily store your business content in the cloud, securely access it from anywhere, and share it with your colleagues and partners in real-time. With a fast, intuitive web interface and easy-to-use desktop and mobile applications, employees can view and collaborate on files even when offline, keeping your organization running efficiently and your employees staying productive from any location. Oracle Documents Cloud Service allows you to:
  • Synchronize your files and folders across your computer and mobile devices for easy access to the most up-to-date content. 
  • Securely share and collaborate on files with coworkers and others outside your organization. For example, you can give your marketing team full edit rights to update content while restricting your sales team and partners to have view-only or view and download access.
Q: I know there is usually some hesitation when it comes to putting things in the Cloud, so can you address security and control?  Oracle Documents Cloud Service is the perfect replacement for consumer-grade file sharing solutions that may have crept into your organization. Protect your intellectual property from security breaches and retain control over what your employees are sharing in the cloud. 
Oracle Documents Cloud Service runs in the robust and scalable Oracle Cloud, and takes advantage of enterprise-grade security including:
  • Data encryption at rest 
  • Data encryption in transit, 
  • Database schema isolation
Oracle Documents Cloud Service also comes with flexible administrative controls so you can configure the service to meet the needs of your organization. For example, restrictions can be placed on uploading certain file types or sizes as well as what sharing options are available to your users based on specific role-based business requirements.
Q: And what about content-enabling business processes? Can Oracle Documents Cloud Service do that? Oracle Documents Cloud Service has been designed with a rich set of APIs for integrating and extending business applications and processes with content collaboration. This high-level of integration allows your organization to do things like:
  • Enriching other SaaS solutions with in-context file collaboration capabilities
  • Extending a document review and approval process to outside vendors 
When used in conjunction with Oracle WebCenter, Oracle Documents Cloud Service gives you a cloud-based collaboration solution that ties back to your content management system-of-record to ensure proper content lifecycle management.
Thank you, Mitchell for sharing your strategies and best practices on Next Generation Content Management.  If you’d like to listen to a podcast on this topic, you can do so here! We also have a webcast this week - "Next-Gen Enterprise Content Management in the Cloud" - Thursday, December 11 at 10:00am PT!

Are All Your Project Managers Certified?

Fri, 2014-12-05 09:14

Originally posted on the Redstone Content Solutions blog
____________________________________________________________________________________________________________________________________

"We place a high value on the manner and effectiveness in which we manage our client’s projects."

Many companies over the years have made this or similar statements to their customers. Which begs the question, “What, if anything, have they done to assure their customers that they mean what they say and that it is truly a top priority to them.?"

Okay, we admit it.  We have made statements similar to the one above here at Redstone Content Solutions, but to us it not merely a statement used to close deals or woo a customers into doing business with us. We truly believe that process and knowledge are key in delivering our customers the most effective and efficient Oracle WebCenter Project experience as possible. One of the ways we accomplish this is by investing in our project managers on a continuous basis - In fact, all of Redstone’s project managers are Trained and Certified Project Management Professionals (PMP). 

Read the entire article here

Engaging Digital Experiences

Tue, 2014-12-02 07:15
By Mitchell Palski, Oracle WebCenter Sales Consultant
This week we’re happy to have Oracle WebCenter expert Mitchell Palski join us for a Q&A around how you can Deliver Engaging Digital Experiences to your end users.
Q: So before we dive into the topic, it might be helpful for our readers if you could define what the terms Digital Business and Digital Experience mean? First let’s describe how we are defining those terms – Digital Business and Digital Experience. 
Digital business is the use of any technology to promote, sell and enable innovative products, services and experiences. Digital Business isn't about digitizing everything in sight, it’s about leveraging digital technologies. A Digital Business is an enterprise that embraces technological advances in a way that:
  • Empowers their customers, citizens, employees, suppliers, and partners
  • Optimizes their business operations
  • Fuels innovation and increases business
In order to ensure you are meeting and anticipating customer expectations, your Digital Business needs to deliver a consistent and engaging Digital Experience to customers, citizens, employees and partners. 
To be successful in this area, you must deliver engaging digital experiences that are:
  1. Consistent across all channels to drive user loyalty
  2. Delivering relevant content (including links, documents, promotions, and documents) to the right users and at the right time

Q: It seems that today, everyone is trying to deliver these engaging digital experiences. Can you touch on the importance and why organizations should take action now if they aren’t already doing this?
Today’s consumers are “plugged in” 24/7. They demand instant access to information and transactional capabilities whenever they want them. They are savvy when it comes to making decisions and unafraid to make a change if a company no longer meets their expectations.  

It’s enough for your organization to just have an attractive look-and-feel; it’s more important to deliver a positive customer experience and provide responsive customer service. Organizations have to differentiate themselves across all channels and interactions to not only engage customers but to also retain them in loyal, long-term relationships.  

Q:What types of technologies are out there if an organization was looking to deliver digital experiences to their end users?
Oracle WebCenter can be used in a variety of ways to deliver engaging Digital Experiences:

  • Oracle WebCenter Sites is a Web Experience Management (WEM) tool that enables business users to easily create and manage contextually relevant social and interactive online experiences across multiple channels on a global scale to drive sales and loyalty.
  • Oracle WebCenter Portal is an enterprise Portal platform that can deliver role-based user experiences for use cases such as:
    • Employee intranets (e.g. HR portal, Finance portal)
    • Citizen self-service
    • Partner collaboration
    • Marketing website

Oracle Business Process Management (BPM) is a rules and workflow engine that delivers transactional engagement to a web interface. Oracle WebCenter can provide contextual user experiences while BPM drives efficient and convenient user interaction. For example, Oracle WebCenter would provide a citizen that has a bad driving record with links to pay fines to the Department of Transportation. Oracle BPM would provide that citizen with the actual tools to initiate the payment process, route a payment to the correct DOT employees, and keep all parties aware of the payments status in workflow.

Q: Before we close, do you have any examples of organizations that are already doing this and successfully delivering engaging digital experiences? Panduit is a world-class developer and provider of leading-edge Data centers, Connected buildings and Industrial automation solutions. Using Oracle WebCenter and Business Process Management, Panduit is now able to: 
  • Support a growing global partner ecosystem with secure, multilingual online experience
  • Provide integrated role-based experiences for all customers and partners within a single portal (www.panduit.com).
  • Improve number and quality of sales leads through increased web and mobile customer interactions and registrations
  • Experience the benefits with activity up 57% from previous year with portal site @ 42,632 self-serve transactions per month
Thank you, Mitchell for sharing your insight into how to Deliver Engaging Digital Experiences.  If you’d like to listen to a podcast on this topic, you can do so here! We are also doing an Oracle Day with Primitive Logic on Digital Disruption & Experience in Orange County on December 4 -- we hope you will join us!

Innovation in Managing the Chaos of Everyday Project Management

Mon, 2014-11-24 08:50
Fishbowl

Invitation

Innovation in Managing the Chaos
of Everyday Project Management

Oracle Media Network

Stay Connected

OPN on PartnerCast

Oracle and Fishbowl Solutions Present:
A Breakthrough in Enterprise-Wide Project Management

Controlled chaos - this phrase sums up most enterprise-wide projects as workers, documents, and materials move from task to task. To effectively manage this chaos, project-centric organizations need to consider a new set of tools to allow for speedy access to all project assets and to ensure accurate and up-to-date information is provided to the entire project team.

Live Webcast

4th December, 2014

02:00 PM EST

Duration: 60 minutes


Register Now

Fishbowl Solutions and Oracle would like to invite you to a webinar on an exciting new solution for enterprise project management.

This solution transforms how project-based tools like Oracle Primavera, and project assets, such as documents and diagrams, are accessed and shared.


With this solution:

  • Project teams will have access to the most accurate and up to date project assets based on their role within a specific project;
  • Through a single dashboard, project managers will gain new real-time insight to the overall status of even the most complex projects;
  • The new mobile workforce will now have direct access to the same insight and project assets through an intuitive mobile application;

With this real-time insight and enhanced information sharing and access, this solution can help project teams increase the ability to deliver on time and on budget.

Fishbowl's Cole Orndorff, who has 10+ years in the engineering and construction industry, will keynote and share how a mobile-ready portal can integrate project information from Oracle Primavera and other sources to serve information up to users in a personalized, intuitive user experience.

Please join us on Thursday, December 4th at 2:00 pm EST to better understand this new and exciting solution.

 Contact Us

 Get Resources

opncomms_ww@oracle.com

OPN Website

Oracle Partner Store

OPN Information Center

OPN News Blog

Market Your Offerings

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Gilbane Conference 2014 - Boston

Tue, 2014-11-18 11:36

Oracle is proud to be a sponsor of the 2014 Gilbane Content and Digital Experience Conference.  The Gilbane Conference brings together industry experts, content managers, marketers, marketing technologists, technology and executive strategists to share experiences and explore the most effective technologies and approaches to help enterprises build agile, sustainable digital experiences.

Event Details: Oracle Sponsors Gilbane 2014: Content and the Digital Experience Dec. 2nd – 4th  Renaissance Boston Waterfront Hotel 606 Congress Street, Boston, MA 02210  Show Registration | Evite 
Oracle Presence: 
  • Oracle Booth: Oracle WebCenter: Creating Next-Gen Digital Experiences
  • Oracle Presentation & Product Lab: Creating Next-Gen Digital Experiences - Wednesday, December 3, 12:40 p.m. – 1:25 p.m.
  • Presented by: Chris Preston, Senior Director, Oracle & Gary Matsell, Principal Sales Consultant WebCenter, Oracle
  • Attendees will learn how to:
    • Attract and engage customers with relevant, interactive, and intuitive experiences
    • Deliver self-service experiences that are personalized, integrated, and secure
    • Engage and convert customers with consistent, contextual, and multi-channel experiences
Are you attending the Gilbane Conference? We would love to connect with you to talk about your Digital Experience & Engagement initiatives!

Oracle Roundtable: Next Gen Digital Experience & Engagement (LA/Orange County)

Thu, 2014-11-13 13:08
Oracle Corporation Next Gen Digital Experience & Engagement Connecting Experiences to Outcomes

The world has changed to one that’s always on, always-engaged, requiring organizations to rapidly become “digital businesses.” In order to thrive and survive in this new economy, having the right digital experience and engagement strategy and speed of execution is crucial.

But where do you start? How do you accelerate this transformation?

Attend this roundtable to hear directly from leading industry analysts from Forrester Research, Inc., Primitive Logic, client companies, and solution experts as they outline the best practice strategies to seize the full potential of digital experience and engagement platform. Gain insights on how your business can deliver the exceptional and engaging digital experiences and the drive the next wave of revenue growth, service excellence and business efficiency.

We look forward to your participation at the Solution Roundtable.

Register now or call 1.800.820.5592 ext. 12873.

Primitive Logic

Red Button Top Register Now Red Button Bottom Calendar December 4, 2014
10:30 a.m. - 11:45 a.m. Hyatt Regency Orange County Hyatt Regency Orange County
11999 Harbor Blvd Garden Grove, CA 92840 Featuring:

Julie Ask Julie Ask
Vice President and Principal Analyst, Forrester Research, Inc. Oracle Day - Dallas
If you are an employee or official of a government organization, please click here for important ethics information regarding this event. Hardware and Software Engineered to Work Together Copyright © 2014, Oracle Corporation and/or its affiliates.
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Contact Us | Legal Notices and Terms of Use | Priva

Information InDepth: WebCenter Edition - November

Wed, 2014-11-12 13:37

The November edition of Oracle WebCenter Newsletter is out! Top stories in this edition include: Next-Generation Accounts Payable Process Automation, Oracle Fusion Middleware Innovation Award Winners for Oracle Business Process Management and Oracle WebCenter Implementations, and Meet the Oracle WebCenter Team: Mariam Tariq, Senior Director of Product Management.

The newsletter is your one stop shop for information on recently published resources, latest industry buzz, Oracle news and upcoming events and activities. So, we highly recommend you subscribe to the newsletter today!

Get your free November edition today, compliments of Oracle.

Multi-Channel Service Delivery

Fri, 2014-11-07 10:18
By Mitchell Palski, Oracle WebCenter Sales Consultant
This week we’re happy to have Oracle WebCenter expert Mitchell Palski join us for a Q&A around Multi-Channel Service Delivery. 
Q: So Mitchell, what exactly do you mean by Multi-Channel Service Delivery? A multi-channel service delivery approach allows your organization to provide the best all-around user experience across multiple communication channels. Increasingly powerful and user-friendly technologies are creating opportunities for organizations to offer new ways to interact with end users in order to respond to their needs more effectively. 
By taking advantage of the introduction of devices such as smartphones, interactive voice response systems, digital television, and self-service terminals, organizations can make use of multiple channels to increase end user participation.
Organizations should envision new forms of interaction that allow service providers to be as accessible and responsive as possible. Multichannel service delivery is the provision of public services by various means in an integrated and coordinated way. End users can make selections according to their specific needs and circumstances to receive consistent outcomes across channels. The result is in an increase in user satisfaction and a growing trust in the organizations they are doing business with.
Q: Why is it important in today’s business environment to provide a trustworthy multi-channel experience to customers, employees, partners and citizens? The ability to deliver superior customer service and support across multiple channels isn't necessarily a requirement to be Best-in-Class. It is, however, a trait of leading organizations that are looking to lead their customers to newer media of information discovery and service interaction. What really differentiates leading organizations is investing in the consistency and effectiveness of a strong service experience regardless of the channel being leveraged. By architecting a service platform that is designed for multi-channel service delivery, you are setting your organization up for lower service costs, greater agent effectiveness and improved customer satisfaction.
We talked about trust being an important factor. In today’s world, ease of use and information security is more important than ever before. In parallel, the range of device types accessing our information systems is growing exponentially. User reluctance is certainly warranted, so in order to drive user participation with new systems an organization needs to address both ease of use AND information security. Building a platform that is consistent across all channels is critical as you engage new users. Perception is everything, and inconsistent user experiences inherently leave the perception that a system is unstable (even if that’s not the case). 
Q: You touched on some of the benefits of delivering a strong multi-channel service experience including lowering service costs and improving customer satisfaction. Are there other benefits you could highlight for our readers? By providing a multi-channel delivery platform, you are positioning your organization to leverage that platform for its own benefit. Improved customer experience gives your organization an opportunity to:
  • Increase your sales conversion rate
  • Generate revenue through “convenience” fees
  • Improve effectiveness of organizational promotions

Q: So if someone was looking to dive in and begin delivering services across multiple channels, how would they get started and what technologies are available to them?
The Oracle solution for Multi-Channel service delivery is a combination of two Fusion Middleware products – Oracle WebCenter and Oracle Business Process Management. Oracle WebCenter is the next generation user engagement platform that allows for rapid development of responsive user interfaces. WebCenter provides organizations with a toolset to deliver role-based user experiences that are intuitive, social, and allow for easy content management. Oracle Business Process Management – also known as BPM – is the engine that drives self-service capabilities. BPM streamlines and automates existing processes into well-oiled workflows that rely on any combination of human and system-driven events to reach business goals. The integration between these products is seamless, leading implementers to stress-free implementations and faster time-to-production.

Thank you, Mitchell for sharing your best practices on Multi-Channel Service Delivery.  If you’d like to listen to a podcast on this topic, you can do so here

Webcast: WebCenter Content & Imaging for Oracle Application Customers

Tue, 2014-11-04 11:15

WebCenter Content & Imaging for Oracle Application Customers

Thursday, November 13, 2014 
11:00 AM - 12:00 PM EST

Register here - http://www.sofbang.com/webcenter.aspx Learn from industry experts how »Oracle WebCenter« extends and streamlines document management

Join Oracle & Sofbang on November 13th for an informative free webinar on WebCenter Content and Imaging.

WebCenter Content is Oracle’s best-in-breed comprehensive Enterprise Content Management system (ECM). It gives the user everything that they need to create and manage a wide range of content across the enterprise. It also offers an enterprise class solution for centralized imaging and capture.

Key Benefits of WebCenter
  • Provides fast ROI by eliminating paper, automating business processes & reducing time and labor costs associated with manual data entry
  • Provides ongoing ROI by enabling wide scale enterprise imaging use and increasing delivery of data to back-office applications
  • Maximizes existing investments in Oracle FMW & applications
  • Safe, strategic investment as the default imaging solution for the next generation of Oracle applications
Register here - http://www.sofbang.com/webcenter.aspx

Oracle Roundtables: Next Gen Digital Experience & Engagement (Dallas & Chicago)

Mon, 2014-11-03 10:34
Oracle Corporation Next Gen Digital Experience & Engagement

Connecting Experiences to Outcomes

The world has changed to one that’s always on, always-engaged, requiring organizations to rapidly become “digital businesses.” In order to thrive and survive in this new economy, having the right digital experience and engagement strategy and speed of execution is crucial. 

But where do you start? How do you accelerate this transformation? 

Attend this roundtable to hear directly from leading industry analysts from Forrester Research, Inc., Blast Radius, client companies, and solution experts as they outline the best practice strategies to seize the full potential of digital experience and engagement platform. Gain insights on how your business can deliver the exceptional and engaging digital experiences and the drive the next wave of revenue growth, service excellence and business efficiency. 

We look forward to your participation at the Solution Roundtable. 

Register now for the November 12 event or call 1.800.820.5592 ext. 12830.

Register now for the November 13 or call 1.800.820.5592 ext. 12864.

Blast Radius

Red Button Top Register Now (Dallas) Red Button Bottom Red Button Top Register Now (Chicago) Red Button Bottom Calendar November 12, 2014
10:30 a.m. - 11:45 a.m. Renaissance Dallas Renaissance Dallas
2222 N. Stemmons Fwy.
Dallas, TX 75207 Calendar November 13, 2014
10:30 a.m. - 11:45 a.m. The Westin O'Hare The Westin O'Hare
6100 N River Rd
Rosemont, IL 60018 Featuring:

James L. McQuivey James L. McQuivey, Ph.D.
Vice President, Principal Analyst serving CMO Professionals, Forrester 

Oracle Day - Dallas

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Webcast Q&A: Next-Generation Accounts Payable Process Automation

Thu, 2014-10-30 14:41
On October 16, Nilay Banker, Founder & CEO, Inspyrus and Chris Preston, Sr. Director Customer Strategies, Oracle presented on a webcast "Next-Generation Accounts Payable Process Automation." We had a ton of questions come in during the webcast, and Nilay has graciously answered and addressed them for us in this blog post Q&A.
A lot of your competitors claim they can provide 80% automation. How is your offering different? When our competitor’s talk about 80% automation, they are talking about what you could potentially get with OCR. They provide really poor integration with your ERP system and that is where the real problem is. That is the traditional approach where after OCR, about 82% of invoices end up with exceptions in your ERP system and so your AP personnel have to manually resolve those invoices one-by-one. o Our next generation approach provides you end-to-end automation. Not only do we provide best-in-class OCR, but we have cracked the code on how we integrate real-time with your ERP systems and provide exception-free creation of invoices and 2-way and 3-way matching.
Can your cloud offering integrate with our on-premise ERP systems?  We have Oracle E-Business Suite and JD Edwards. Yes, our cloud offering can integrate with your on-premise of cloud ERP systems. A lot of our customers have different ERP systems. We can integrate with multiple ERP systems seamlessly and provide real-time integration, and unified Application, Workflow and Analytics across all your multiple ERP systems.
We receive invoices via mail, email and EDI. Can your offering provide us a consistent process for all these? Yes. Irrespective of how you receive your invoices, we provide a consistent Application, Workflow and Analytics for all of these.
We have Oracle E-Business Suite and SAP for our ERP systems. Will your solution integrate with both our ERP systems? Yes, our solutions comes pre-integrated with Oracle E-Business Suite and SAP and if you have both ERP systems, a single instance of our application will be integrated with both.
What is your typical implementation timeline? Our standard implementation takes between 8 to 10 weeks.
Is the solution set specific to Oracle's eBusiness suite or can this solution bolt on to something like MS Dynamics to replace the AP transactions processing? The solution is available for most major ERP systems including MS Dynamics. Also available for SAP, PeopleSoft & JD Edwards.
Can you talk more about how Suppliers can be included? Suppliers can be included in a couple of ways:
  1. As part of the invoice processing workflow if you want to reject invoices with missing information and send it back to the suppliers for them to resubmit.
  2. Provide suppliers self-service access to view status of invoices, payments and to create invoices online including PO flips.
How about list of values within the tool - master data and transactional data ? Will you draw from the ERP? The application is integrated real-time with Oracle EBS, SAP, PeopleSoft and JD Edwards. All master and transactional data are drawn from the ERP system.
How does this solution compare to BPM? BPM is a technology. What we are presenting here is a specialized pre-built Solution that is based on (leverages) Oracles BPM technology, along with Imaging, Content Management, OCR/OFR and SOA integration.
Would this solution work if we have a mix of invoices where some are match to po and some are match to receipt? Yes, that is very common.
And is this an Inspyrus solution or out of the box with WebCenter Imaging? This solution from Inspyrus comes out-of-the-box with Oracle WebCenter Imaging, Forms Recognition and Capture.
Does the application also integrate with some of the cloud based application like SAP's Business By Design? Yes, it does.
I wasn't clear about how the system can create the GL code without PO matching? Business rules can be applied to automate GL-coding for non-PO invoices.
Does this support Project related invoice coding for those that use E Business Suite - Project Accounting? Yes, project coding is supported out-of-the-box.
Does this application have an integration to Oracle Fusion? Integration with Oracle Fusion will be available in Feb 2015.
What kind of validations happens when it hits the unified workflow? Whatever is required for the successful creation of the invoice in the ERP system. Basically, validation against every setup, rule, config of the ERP system.
What is the backbone (Content Storage, Workflow, etc.) of the application? Underlying technology is Oracle WebCenter Content & Oracle BPM.
Need to know if the application has its own database to store scanned copies of invoices or we need to have content management tool? This solution from Inspyrus and Oracle comes out-of-the-box with Oracle WebCenter Imaging, Forms Recognition and Capture - includes WebCenter Content which is the content management repository.
Does this solution utilize Oracle IPM? This is built on top of Oracle IPM. You can reach out to Nancy Tiano. We have been talking to Land O'Lakes recently.
For invoices emailed - e.g. a .pdf file, can they be automatically sent for OCR? Yes, every attachment in the email is automatically sent for OCR.
Does OCR support all language invoices? There is support for about 24 languages. Most major ones.
Is SOA Suite a requirement for delivery to the downstream ERP systems? Including Oracle EBS, MS Dynamics, SAP, etc? WebCenter Imaging includes run-time licenses of BPM Suite and SOA Suite. SOA Suite is used as the integration tool for integration with all the mentioned ERP systems.
Can this be integrated into other ERP systems besides the ones mentioned? We develop integrations to other ERP systems all the time. Yes, we can build new integrations as needed.
Is this replacing workspace and IPM application? This leverages Oracle WebCenter Capture, Forms Recognition and Imaging.
Do you have the capability of electronic signatures on invoices? Yes.
How do you handle disputes or discrepencies for invoices with exceptions? These are handled as part of the invoice processing workflow.
How does the application "standardize" emailed invoice files for ingestion into capture? WebCenter Capture can monitor email inboxes. It extracts invoices that are attached to these email inboxes. These attachments could come into a variety of different formats eg. PDF, Word, Excel, PNG, JPG etc. Capture converts that into a standard TIFF format.
Would we need to configure our matching rules within the tool? No, we use matching rules that are setup in your ERP system.
The solution does consolidate the number of applications and move the matching upstream, but how will this assist in reducing the 82% exceptions? Are the exceptions just being moved upstreamed? We enrich the data prior to validation and scrub it.
How much does this cost in terms of software license if we want to implement? This is a packaged offering and some customers have unique requirements. SO best if you can reach out to your Oracle sales rep or Inspyrus (inspyrus.com).
Can you throw some more light on Unified workflow, in other words are we using oracle workflow tool , ability to customize workflow? Workflows are built using Oracle BPM Suite. Plenty of capabilities to customize that.
Does this solution use SOA Suite 12c? Still under certification.
What's involved to get to automated GL coding? If there are specific business rules that you can tell us to automate GL coding - say for a particular vendor or for certain descriptions on invoice lines, we can automate GL coding.
Can you override GL coding on Invoices matched to a PO? Or is this functionality only for non-PO matched invoices? Yes, we can do that.
Can suppliers submit their invoices directly in this case or it provides only status access to their invoices? Yes, suppliers can submit their invoices online.
Is the integration to the ERP systems unidirectional or bidirectional? Our integration is real-time with the ERP system. We don't need to store any ERP information in our system. We do bring in information about payments back into our system - thus making it bidirectional.
There are different formats used by suppliers, how does OCR recognize content of invoices and processs them? WebCenter Forms Recognition is a Pattern-Recognition based OCR engine. It does not rely on the use of templates or anchors or tags as other OCR engines do. It understands and recognizes patterns of information and so has a much higher rate of extraction than other template-based OCR engines.
Is complex approval rules able to be used with this application? Yes, we can handle all kinds of complex approval rules.
100% of our invoices are coded to a Project/Task/Expenditure Type in E Business Suite. Does this support full coding validation against Project related invoices?
Yes, it does.
Can vendors integrate into this solution as well, as in submitting invoices EDI to the cloud offereing (instead of emailing to customer who then turns around and uploaded into AP solution)? Absolutely. Then can send EDI invoices to our Cloud.
Will the 3 way match verify the Project number, from the Oracle Projects module? Yes, it can.
Can we self-host? Yes, this can be hosted in your data center.
Is Oracle SOA required for downstream integration to other ERP, including SAP, etc? Oracle SOA comes embedded in this solution. That is the integration framework we use to integrate with all the ERP systems.
Do we have to buy a particular machine for imaging? If you can reach out to your Oracle sales rep or Inspyrus (inspyrus.com) - they can provide you details.
Do you have the capability for invoices t obe signed off electronically by an authorized signer? Yes, all approvals are electronic.
Is one of the 24 languages covered by OCR Chinese? Simplified Chinese - yes
Is there a charge for suppliers submitting directly? No additional charge to suppliers for submitting directly.
Does it provide invoice attachments?. Yes, it does.
Who provides the OCR? Supplier? We do the OCR as part of the solution.
Does Inspryus handle non PO invoices that require multiple approvers? Yes.
How is this exception free? There would not be any exceptions when the invoices are pushed to the ERP system.
Do we need to have separate server for attachments? No, the solution comes with a content management system where attachments/images are stored - WebCenter Content.
Do suppliers submit invoices directly to Inspyrus or EBS? They can do that via email or send EDI invoices.
How much does the whole implementation cost? This is a packaged offering and some customers have unique requirements. SO best if you can reach out to your Oracle sales rep or Inspyrus (inspyrus.com).
Will it integrate with an ancient PO/RO system that is not Oracle? Yes, we have the ability to integrate with 3rd party PO systems.
Can you briefly explain how this is based on Oracle WebCenter? We have WebCenter right now and we want to know how we can utilize it. Yes, it is built on Oracle WebCenter. You can reach out to Inspyrus for more information. www.inspyrus.com
After the OCR data extraction, if there are any errors/mistakes, how are they corrected before pushing into the ERP? Inspyrus provides a unified application where these are corrected - as part of the workflow.
You replied that all your approvals are electronic - can they be visible like a digital signature in pdf? We do not touch the pdf - for compliance reasons. The electronic approvals are available as a separate document tied to the invoice record.
What is the cost of the system? This is a packaged offering and some customers have unique requirements. So best if you can reach out to your Oracle sales rep or Inspyrus (inspyrus.com).
Automatic GL coding. What criteria\invoices should satisfy for Automatic GL coding proper work?

If there are specific business rules that you can tell us to automate GL coding - say for a particular vendor or for certain descriptions on invoice lines, we can automate GL coding.

In case you missed the webcast, you can view the on demand version here

Oracle WebCenter Contract Lifecycle Management

Wed, 2014-10-29 07:44
Oracle WebCenter Contract Lifecycle Management
WHAT IS CONTRACT LIFECYCLE MANAGEMENT

Contracts rule B2B relationships. Whether you’re a growing mid-market company or a large-scale global organization, you need an effective system to manage surges in contract volumes and ensure accuracy in reporting. Contract Lifecycle Management (CLM) is the proactive, methodical management of a contract from initiation through award, compliance and renewal. Implementing CLM can lead to significant improvements in cost savings and efficiency. Also, CLM can help companies minimize liability and increase compliance with legal requirements.


INTRODUCING YOUR WEBCENTER CLM SOLUTION

TekStream’s CLM software is built on Oracle’s industry leading document management system, WebCenter Content, and is designed to seamlessly integrate with enterprise applications like JD Edwards, PeopleSoft and Oracle’s Enterprise Business Suite (EBS).  Combining Oracle’s enterprise level applications with TekStream’s deep understanding of managing essential business information, delivers a contract management tool powerful enough to facilitate even the most complex processes. TekStream’s solution tracks and manages all aspects of your contract work streams from creation and approval to completion and expiration. Companies can rely on TekStream’s CLM to ensure compliance and close deals faster.

HOW TEKSTREAM’S CLM INTEGRATES WITH WEBCENTER

KEY BENEFITS OF TEKSTREAM’S CLM SOLUTION

  • Centralized repository for all in-process and executed contracts. This ensures that users can quickly find documents “in-flight” or review decisions and details about contracts previously executed.
  • Increase efficiency through better control of the contract process.  By utilizing dynamic workflows based on the actual text of the contracts (and supporting documents), the review process of in-flight contracts becomes more streamlined and targeted. Workflows allow you to review terms and clauses before they become a costly oversight. For example, targeted workflows ensuring that the right people are reviewing the right information at the right time.
  • Support for “Evergreen” contracts help to improve contract renewal rates.  TekStream’s CLM notifies the correct parties when contracts are due for renewal/review and initiates the appropriate workflow streams.  Too many times, organizations fail to capitalize on opportunities to renew or improve existing contracts by missing key negotiation or renewal dates.
  • Improve compliance to regulations and standards by providing clear and concise reporting of procedures and controls. TekStream’s CLM also provides robust Records Management features including document controls for holds and freezes during litigation along with audit details of when documents are reviewed, archived, and destroyed.  The ability to accurately retrieve and report financial data like contracts, greatly reduces time, effort and cost during quarterly and annual audits.
TEKSTREAM’S CLM CUTS YOUR COST IN HALF
  • Existing Process
    • 5 people x 4 hrs/contract x 2 contracts/day x $250/hour = $10,000/day
  • TekStream CLM
    • 5 people x 2 hrs/contract x 2 contracts/day x $250/hour = $5,000/day
Learn more about TekStream's Oracle WebCenter Contract Lifecycle Management and join us for a webcast on Thursday, October 30 at 10:00am PT!

Webinar: TekStream Offers Breakthrough in Contract Lifecycle Management for Oracle WebCenter

Mon, 2014-10-27 08:23

Contracts rule B2B relationships. Whether you’re a growing mid-market company or a large-scale global organization, you need an effective system to manage surges in contract volumes and ensure accuracy in reporting.


TekStream and Oracle would like to invite you to an introduction webinar on a exciting new engineered solution we are offering around Contract Lifecycle Management for Oracle WebCenter. This technology provides organizations with a consolidated and secure platform to logically ingest, and organize contracts and supporting documents with intuitive workflow processing for the total contract lifecycle. The Webinar is schedule for Thursday, October 30th at 2PM EST.
Solution Summary
TekStream’s Contract Lifecycle Management (CLM) software is built on Oracle’s industry leading document management system, WebCenter Content, and is designed to seamlessly integrate with enterprise applications like JD Edwards, PeopleSoft and Oracle’s Enterprise Business Suite (EBS). Combining Oracle’s enterprise level applications with TekStream’s deep understanding of managing essential business information, delivers a contract management tool powerful enough to facilitate even the most complex processes. TekStream’s solution tracks and manages all aspects of your contract work streams from creation and approval to completion and expiration. Companies can rely on TekStream’s CLM to ensure compliance and close deals faster.
Join us to learn more about how our innovative new solution can address the cost and complexity of Contract Lifecycle Management and provide the following benefits:
Solution Benefits
  • Centralized repository for all in-process and executed contracts.
  • Increase efficiency through better control of the contract process.
  • Support for “Evergreen” contracts help to improve contract renewal rates.
  • Improve compliance to regulations and standards by providing clear and concise reporting of procedures and controls.
30 button 2

Planning the Perfect Oracle WebCenter Sites 11g Upgrade

Wed, 2014-10-22 07:38
By Curtis Fox, CTO at Manifesto Digital

Originally released in 2011, Oracle WebCenter Sites 11g has subsequently had a couple of additional releases which have added lots of new functionality and addressed issues. The latest is 11.1.1.8 (or 11.8 for brevity's sake), and was released in late 2013.

Fatwire 7.6 (the previous version of the product) will be out of Premier Support in early 2016, which means no more Patches, Updates, Fixes, Certification or Tools and no access to other Oracle services for that version of the software.

If you’re using an older 7.x version of the product, and you haven’t already started planning an upgrade to Oracle WebCenter Sites 11g, now’s probably the time to do so.

New Features in Oracle WebCenter Sites 11g
The most recent version provides a raft of new and improved features over the older Fatwire releases. There is new functionality from both business user and developer standpoints. Here’s a high level summary of what you will find:

User interface
The user interface has undergone a total redesign. There are now two distinct interfaces, Contributor and Administrator. Contributor is where editorial folk will do their work. It now has a visual editing capability, including the ability to drag and drop content directly into the page and edit in situ. The interface is now tabbed, allowing for multiple pages to be opened at the same time. It also includes improved search features. Administrator is where your power users and technical folk can work with site design and configuration, publishing, user management, mobile device setup and integrations. 

Mobile Website Support

There are new tools for the development, preview and delivery of mobile websites. For editorial users mobile website support provides a series of device specific previews.This gives users an indication of what the site will look like rendered in a range of devices. There’s also product support for providing device specific templates and Site Plans to allow editorial users to create device specific versions of a site. From an Administrative point of view, you can add new devices and device groups, each with their own user agent and screen sizes to allow users to preview for new device types as they’re released.

Vanity URL Support
There is now out of the box support for producing custom URLs, which used to be a custom development task most implementations needed to undertake. The ability to automatically generate friendly and stable URLs provides editorial users with much greater control over the URLs for assets, which is useful for SEO. It also provides stable URLs for things like downloadable documents - meaning the URL to your annual report won’t change every time you publish it.

3rd Party Integration Framework
The proxy asset framework, new in Oracle WebCenter Sites 11.8, provides an out of the box way to integrate with external content sources, such as YouTube or other video sources, essentially allowing editorial users to drag and drop these videos into pages as they create them.

Engage Interface
The personalisation part of Oracle WebCenter Sites has also undergone an interface redesign, making it easier for editorial staff to create and recommend segmented content to users. With past versions editorial users sometimes found the creation and management process challenging - this update addresses those issues.

Sites Integrations Oracle WebCenter Sites 11.8 provides a number of new integrations with other parts of the Oracle product set. Real-Time Decisions can now be used to return a list of recommendations for a visitor based on their profile and WebCenter Content Connector allows for scheduled syncing of content.

Contributor Framework
Modifications to the core product have historically been problematic, particularly during the upgrade process. This new framework provides a means for developers to customise the product in a supportable, easily upgradable way. Given all the new features it’s definitely worth knowing about and even trialling the new version of the software to see what new functionality is available in Oracle WebCenter Sites 11g. It’ll be useful to see how those features align with both your users’ expectations and your digital and technical strategies.

Managing the Upgrade Process

To ensure that any upgrade is a success, from both business and technical perspectives, a number of essential steps and processes should be considered. 

1. Plan
A good upgrade plan should identify the following phases:

Discovery
  • What benefits will the upgrade bring?
  • Which problems does the upgrade solve?
  • Will the upgrade cause any new problems?
Development
  • What work needs to be done to implement new features?
  • What work needs to be done to preserve current features?
  • What sort of test coverage do we need?
Training
  • What has changed in the product from an end users perspective?
  • How will these changes affect how they perform their day to day work?
Implementation
  • When is the best time to perform the upgrade?
  • Will you need an outage and if so for how long?
  • What happens if something goes wrong? What’s your rollback plan?
Post upgrade support
  • Who does a user talk to if there’s something they can’t work out how to do?

2. Familiarise Yourself with the New Features
How many times have you discovered that the new functionality an upgrade promises isn’t quite what it seems or that you can’t use it immediately because of the way your current system is designed or implemented? Make sure you do your homework and understand at the technical level what the impact of new changes in the product will have on your system.

3. Understand your Key Business User Functionality
Make sure you know which functions of your system are used most by your users and which are fundamental to the ongoing functioning of the business.
If you don’t already have it, think about performing an audit of the functionality the system provides. This information can provide the basis of a contract between the business and the developers performing the upgrade.

4. Provide a Safety Net
Once you’ve got a handle on your current functionality and the impact of the new product upgrade it’s time to get your developers some protection. Whether it’s manual or automated you should make sure you have some test coverage of your key business user functionality.

5. Customisations

One of the big barriers to upgrading earlier versions of the Fatwire product was how customisations to the product itself behaved. Each change made to the product needed to be assessed against the upgraded version and a choice made about how to fold it back in to the upgraded product. Oracle WebCenter Sites 11g has much better support for customisations that survive upgrades – but if you’re coming from an earlier version of the product you should make sure that all the changes that have been made to the core application are documented and assessed. This is also an area in which having some test coverage is a boon.


6. Make End User Training a Core Part of the Program
Particularly if the changes an upgrade brings are large – and the leap from the old Fatwire product to WebCenter Sites 11g certainly is – you should make end user training a core part of your programme. It’s easy to forget how disruptive large changes to a piece of software can be. If there’s a new way of doing something within the product or you’re asking users to change how they think about how their content is structured or produced, then you should take steps to help soften that blow.

7. Practice Makes Perfect
Practice running the upgrade against a ‘real’ environment – the closer you can get your test upgrade environment to the real thing, the more issues you’ll catch early in the process. Make sure the upgrade process is described in step by step detail – each time you practice the upgrade make sure that you follow your own instructions. The first few times you’ll find small errors or additions that need to be documented. For the real upgrade you want to make the process as easy to follow as possible.

About the Author
Curtis Fox is the CTO at Manifesto Digital. He's a solution architect with a wealth of experience who's created publishing solutions for organizations across the globe. His recent projects include launching the National Trust’s website on a new platform and working with Avios on product upgrades. Before helping to found Manifesto Curtis was a Senior Principal Consultant at Oracle for Web Experience Management.