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Updated: 11 hours 22 min ago

HelloSign for Content and Experience Cloud Streamlines Crucial Document Processes in Educational Institutions

Thu, 2017-03-16 13:12
Authored by: Sarah Gabot, Partner Marketing Manager, HelloSign

It’s no surprise that educational institutions use a lot of paper to keep their systems running smoothly. There are admissions forms, loan documents, grant paperwork, and many other documents that need to be signed regularly. 

Paper is slower to turnaround, and it can be really costly to manage. That’s why the educational institutions are turning to online signing solutions like HelloSign to remove the frustrations and challenges caused by paperwork. 

HelloSign and Content and Experience Cloud brings convenience to the admissions and financial aid process in schools and universities by streamlining the document signing process. Simply upload the document needed to be signed in Content and Experience Cloud, and use the HelloSign integration to request for signature. 

We have educational institutions using HelloSign for:  
  • Admissions
  • Permission Slips
  • Student Loan Documents
  • Financial Aid Documents
  • Procurement
  • Research Grants
The benefits of using eSignatures in education

Faster document turnaround time. 
Many documents requiring signatures in educational institutions have hard deadlines. These deadlines are important for students to be able to get their applications in, research proposals approved, or receive financial aid, among other things. This makes document completion not only important, but crucial for students to achieve their educational goals. 

HelloSign cuts out the manual effort associated with submitting paperwork for students, since they can fly through filling out their documents online. Students will be happier because they can get their paperwork in faster, and administrators will be happy that all their documents are electronically stored in a central location. 

Increased document accuracy. 
Dealing with thousands of students’ paperwork every year can also mean that paperwork sometimes comes back incomplete, illegible, or incorrect. It’s a pain and waste of time for administrators to request changes or corrections on such time sensitive documents. 

HelloSign improves document accuracy with features like data validation. Data validation gives schools the power to proactively protect against signer errors by setting rules for document fields. Offices processing the paperwork will get better, more useful data, and avoid having to sort through inaccurate data.

Improved student experience. 
Filling out paperwork isn’t fun for anyone. Documents get mixed up or even lost, making a stressful experience for students or offices managing the documents. 

Using eSignatures gives students a convenient signing experience when filling out important school-related documents. They can also sign from whatever device is most convenient for them: smartphone, tablet, or computer. When students can sign their documents from anywhere, they’re happier with the improved efficiency. 

Get started with HelloSign today

Interested in learning in more detail how HelloSign and the Content and Experience Cloud can help educational systems? Contact our sales team at oracle-sales@hellosign.com or your Oracle Account rep for a custom demo of our eSignature solution. 

Dark Social Media: What is it and Why Should You Care?

Wed, 2017-03-15 11:51

How many times have you been surfing the web and found something interesting you wanted to share with someone? It could be an article on parenting you think your spouse should read, a recipe you think your mother would enjoy, a craft you want to try at your next girl’s night or a news release you think your team at work would find insightful. If you've ever copy and pasted a link from the web and sent it to someone via email, you've engaged in "Dark Social" (cue the creepy music and Darth Vader masks).

What is Dark Social?
Dark social is a term coined in 2012 by Alexis C. Madrigal, a senior editor at Atlantic.com, to refer to the social sharing of content that occurs outside of what can be measured by Web analytics programs. This mostly occurs when a link is sent via online chat or email, rather than shared over a social media platform, from which referrals can be measured. 

Why Should You Care?
No matter what industry or job role you’re in, it's important to know and understand where your social traffic is coming from and be able to measure it. With over 72% of content being shared through Dark Social (closed private communications such as emails, chats and mobile apps), there is a huge opportunity to significantly improve the ROI from social media and digital marketing initiatives. Data generated from Dark Social can be one of the most valuable sources of social insights, as it represents the genuine interests of sharers and their recipients.

What Next?
I'm sure many of you have participated in Dark Social before, but this may be the first time you are hearing it called by that name. Dark Social is too big to ignore and there are ways you can use it to your advantage. We invite you to view this infographic to learn more!

Content and Experience Cloud REST API Consolidation

Tue, 2017-03-14 11:20

Authored by Victor Owuor, Senior Director, Software Development, Oracle

You are probably aware of our efforts to rebrand Content and Experience Cloud platform to offer a cohesive application suite that allows convenient development of applications, which take advantage of our product offerings.  It is our intent to present a consolidated package of our feature set, abstracting away the different applications that comprise the Content and Experience Cloud product suite.   A consolidation of our REST API is a critical part of that effort.

In previous releases, the REST API was in two separate packages, one for “Social” and another for “Documents.”  That separation did not reflect the needs of our developers, who, for example, may need to obtain a conversation related to a document.  Another use case that spanned both of those packages is a developer that wants to embed a document in a conversation.  Those use cases are typical for developers and it is our goal to streamline the experience when write such applications.  Other developer documentation, such as documentation of the Sites SDK or the DOCS Application Integration Framework was also separate.   We have started making changes to the product and documentation to address those issues.


The first change is already evident in documentation for Content and Experience Cloud, shown below.   We now have a single landing page for developers that clearly lists the separate aspects of the developer interfaces that we offer.  For the REST API, we have a link for Content Management that includes the documentation for the DOCS REST API, and other content management API Calls.  We also have a link for Collaboration that includes the documentation for what was previously the Social REST API, and other Collaboration API calls. Additionally, the same landing page includes information about the JavaScript SDK for developing Sites and the Application Integration Framework for extending Documents.

The REST service end-points will be as follows:

  1. Content Management
    • Documents - /documents/api/…Collaboration
    • Social - /social/api/… 

We have plans to do additional work to make it easier to develop using the API.   The most important of those plans is our effort to harmonize the treatment of various common REST resources, such as people, groups, documents across the suite, which we hope to achieve later this year.   We are also working to harmonize the authentication and security model across all REST end-points in the same timeframe.

Please try the new REST API and documentation and share any feedback or reaction in the comments.

Replacing the Google Search Appliance (GSA) with ​Redstone’s Distributed Index and Search UI

Mon, 2017-03-13 08:55
Replacing the Google Search Appliance (GSA) with ​Redstone’s Distributed Index and Search UI
When: Tuesday, March 21st at 3:00 PM CT

WebCenter Content customers – now that Google has announced the discontinuation of their Google Search Appliance, are you looking for a proven, lower-cost alternative? 

Redstone has the solution for you!

During this live webcast, Redstone will provide an overview of our Distributed Index and Search UI solution.  We’ll demonstrate how your organization can seamlessly transition away from the GSA.  You’ll be able to provide your end users with a great search experience at a lower cost.

Additionally, you’ll hear from special guest Be The Match operated by the National Marrow Donor Program and their journey from the GSA to Distributed Index.

After the live demonstration, we’ll field questions from the audience.

Be The Match operated by the National Marrow Donor Program

  • Heather Helm, Product Owner/Business Sponsor
  • Andrew Chilson, Manager, IT Enterprise Application Systems

TekTalk Webinar: Defining Your Upgrade and Cloud Strategies: A New Path for Oracle WebCenter

Thu, 2017-03-09 13:48

TekTalk Webinar: Defining Your Upgrade and Cloud Strategies: A New Path for Oracle WebCenter
March 29th, 2017 | 1 PM EST

Too many companies still rely on legacy systems, or other outdated platforms, that are not capable of supporting the new demands of modern business.

Many companies are looking to embrace Cloud architectures to support traditional on premise applications. Devising strategies to upgrade existing applications and/or moving workloads to the Cloud can be daunting.

TekStream brings tribal knowledge of BEA WebLogic Portal, BEA AquaLogic User Interaction (ALUI), WebCenter Interaction (WCI), Plumtree, Stellent, Universal Content Management (UCM), Optika, Imaging and Process Management (IPM), and FatWire into one centrally manageable platform, Oracle WebCenter.

With many Oracle customers seeking upgrade strategies to Oracle WebCenter 12c, or devising new cloud architecture to reduce their infrastructure costs, TekStream provides you with options to ensure your success. As part of this TekTalk, we will address:
  1. How do I know if I need to upgrade?
  2. What are the upgrade options for 11g, 10g, and older to 12c?
  3. What are the options for on-prem upgrade?
  4. What are the options for upgrade and move from on-prem to Cloud?
  5. What are the options for moving from on-prem to Cloud and what tool sets are required?

'Upping' the Convenience Factor - Edit Files Directly from the Web

Wed, 2017-03-08 09:43

By: Marc-Andre Houle, Principal Manager, Product Management, Oracle Cloud Services

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As a product manager, I’m regularly collaborating with people both internal and external to my company. And as part of that collaboration, I’m regularly being asked to review, edit, and update files that were shared with me. What’s great about the Oracle Content and Experience Cloud is that it lets me collaborate easily on anything shared with me, and I can do that from any place, any device, and at any time.

But what if I’m not syncing a file or folder to my local machine? Or what if someone sent me a link to a file in a folder I don’t otherwise have access to, but wants me to make some edits? Oracle Content and Experience Cloud makes that easy too. Let me give a quick example of what that might look like.

Imagine Amy is working on a report and wants me to add some information. What will normally happen is Amy will add a few comments or annotations to the file in the related conversation, then flag me on the relevant comments. That will send me an email notification or a pop-up alert prompting me to review the file and make edits.

Like everyone else, the first thing I do after reading the email or seeing the notification is click on the link. That, of course, launches the browser and brings me to the file in the cloud. From there, I can clear Amy’s flag, read her comments, reply to each, and add my own annotations.

At this point, I need to make edits to the file. If I had that file synced locally, I could certainly navigate to the file in Windows Explorer or in the Mac Finder. But it’s far easier for me to click the “Edit” button and let Oracle Content and Experience Cloud do the heavy lifting for me.

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;}

The first time I use the “Edit” feature, I am warned that the Desktop Sync Client needs to be installed. However, if it’s already installed, it is not necessary for it to be running at the time; the client will launch automatically.

The file I want to edit will then be downloaded to my local machine and a download progress appears. Behind the scenes, a temporary folder is created locally on my machine and the file is downloaded to that folder.

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;}

The Desktop Sync Client will then automatically launch the default application for that file type to edit the file. For example, a .docx file will open in Microsoft Word, a .pptx file will open in Microsoft PowerPoint, etc.

Once I’m finished making my edits, I can save or close the file, and the file automatically get synced back to the cloud. Versioning is also handled automatically, so the edits will appear as a new version on the file.

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;}

When I go back to the browser, I will see the new version with all my edits. It’s then easy for me to post a comment in the related conversation and then flag Amy so she can get a notification that my changes were made.

Don’t have Oracle Content and Experience Cloud Service yet? Then, I highly recommend getting started with a free trial version available at https://cloud.oracle.com/content to see how you can now drive content and social collaboration anytime, anywhere and on any device.

What is Oracle Content and Experience Cloud, you ask? Well, you will be hearing a lot more about it over the next few weeks so stay tuned but in the meantime, if you are no stranger to Oracle Documents Cloud Service then you are already in the know...

The Workshop Integrates Collaboration and Business Intelligence in the Cloud to Boost Efficiency, Decision-Making, and Client Retention

Wed, 2017-03-01 12:17
        Oracle Customer Success 

The Workshop

The Workshop is a Spanish IT consulting firm that specializes in integrating business models, innovation, and technology to deliver business intelligence solutions that improve processes and operations. It services mainly operations- and efficiency-focused businesses in the retail, transportation, and manufacturing sectors.


Challenges
  • Implement a cloud business intelligence platform that enables the IT company to make better business decisions in real time, and offer it to retail, transportation, and manufacturing clients to enable them to optimize their processes and operations
  • Improve the workflow, efficiency, and effectiveness of the company’s corporate communications and client interactions by implementing a collaborative platform to draft, review, approve, send, and track documents
Results
  • Implemented and integrated Oracle Documents Cloud Service and Oracle Business Intelligence to deliver a user-friendly, powerful, and complete performance dashboard—combining company KPIs, stock levels, department performance, documents approval, to-do lists, and conversations—to retail, transportation, and manufacturing clients, transforming the company’s platform into an indispensable tool for clients and boosting retention
  • Provided real-time business intelligence to clients, enabling them to easily analyze data from multiple sources—including mobile devices, GPS providers, and databases—to make agile, informed business decisions, such as rerouting a bus away from a congested area to stay on schedule or moving stock from storage to store-front to meet demand
"We considered EMC, OpenText, Alfresco, and Google, but opted for Oracle Documents Cloud Service, integrating it with Business Intelligence because it best enables us to boost our company’s efficiency and to offer an indispensable added-value platform to our clients." — Eduard Romay, Accounts Director, The Workshop

Read the entire customer case study to learn more!

If Customers Mind, It Matters: Digital Design Thinking for the Experience Economy

Mon, 2017-02-27 11:23

Written by:  Geoffrey Bock, Principal, Bock & Company and Daryl Eicher, Marketing Director, Oracle

 Driving growth in the experience economy means putting customers first. Yet memorable service moments depend on operational excellence. Compelling digital interactions with customers depend on connected employees to make the kinds of memories that build brand loyalty. 

This obsession with simple customer and employee experiences is anything but easy to deliver. It demands digital design thinking. This is a new and in many cases challenging approach to design that effectively balances ever-increasing business expectations with the scarcity of highly skilled developer resources. 

Digital design thinking is far more agile and incremental than traditional application requirements analysis. Business operations teams expect high bandwidth conversations and nearly immediate release of new capabilities. They don’t have time for conventional requirements documentation and approval. But they know a good design when they see it. Digital design thinking starts with mocking up what business operations will see on their phones first and deferring technical details until after the business workflow is flawless. 


Today’s killer apps deliver seamless, multi-channel experiences that assistant and predict, rather than just inform and respond. These seemingly simple apps engage and delight customers, employees, and partners, by contextualizing content to speed decisions, and by anticipating the best next steps to streamline day to day activities.  

Digital design thinking isn’t just about building yet another “app for that.” It’s about making the apps you have easier to utilize in creative ways. So, in addition to focusing on the user experience first, digital design thinking must leave plenty of room for data-driven improvement over time. This “design for change” imperative is antithetical to traditional developer-led automation projects where application enhancements can take months or even years to go live.  

Consider the many decisions and coordinated actions a government agency must take to manage its contractor workforce. Getting a new contractor’s first day on the job to be productive typically requires approved actions spanning multiple departments and existing applications such as payroll, benefits, an enterprise directory, and a skills registry. Retooling every application involved isn’t an option for the department heads involved, so approvals, supporting documentation, and exception handling are typically handled via email and sneaker net. 

Traditional, developer-led automation projects typically put one-off system integration efforts on the critical path to delivering the full end-to-end solution. By comparison, digital design thinking starts with first principles -- delivering a simple mobile app that ensures all needed approvals are in place and easily discoverable for compliance purposes. After this approval workflow is agreed to across department heads, the next consideration is what content is needed to speed time to decision. Subsequent releases of the mobile app may involve supporting documents or forms. 

Only after the workflow is operating smoothly, and any existing email attachments are easily accessible to department heads from within the new app, are the difficult issues of integrating with existing systems of record considered. This pragmatic, human-centric, business-led approach depends on low code app development where visual models replace coding and automation is in the hands of subject matter experts. 

The final stage in digital design thinking is to prioritize connections with selected systems of record based on their impact on operational decision-making. Modern low code app dev relies on the ability to abstract the technical details of integration so that business analysts can focus on the decisions at hand without distractions and delays. Oracle Cloud Platform for digital business enables business agility and compliance with a shared service catalogue for pre-built connections. Third party and in-house developers publish additional services to the catalogue for business analysts to use to refine their simple mobile apps over time. 

How should you get started? 

Be sure to design for simplicity on the front end. Expect to add innovative capabilities, including intelligent services running within cloud environments, to the backend. Ensure that every decision point and every human interaction is informed by contextual content. And finally, anticipate the best next steps to simplify the tasks that end users need to perform to get things done. 

For more on how digital design thinking powers business agility, check out this on-demand webinar and supporting solution brief.  

IntraSee: Usability First Methodology

Tue, 2017-02-21 08:47

In the real world, organizations are complex organisms that have evolved over time, and have many important needs that must be met in order for them to flourish. Hence the need for Platform as a Service (PaaS) – cloud based tools that allow sophisticated organizations to move into the Cloud without having to sacrifice the needs of their workforce. Oracle partner IntraSee recently published a great video on their Usability First Methodology. We hope you'll check it out!

Custom Component in Sites Cloud Service with Static Files Referenced

Wed, 2017-02-15 09:18

Authored by Carlos Picazo, EMEA Digital Specialist Presales team member, on his personal blog "Carlos' Technology Corner".

Custom component in Sites Cloud Service with static files referenced

Today’s post objective is to learn how to develop a Custom Component in Sites Cloud Service that makes use of static files (in our case, a default image that can be override by the contributor) and how to reference the static files to work both in edit mode and when the site is published.

I’m going to use the same bootstrap theme than in previous posts (Modern Business) and will focus on create a custom component to render this specific HTML snippet (obviously managing the image, text and social network links):

Basically it’s a team member card, but I want to keep the image as the default image and provide the ability to the contributor to select another image hosted in Documents Cloud. Then we have three text that I will convert to make them editable by the contributor and we will play with the different CKEditor toolbars we want to offer to edit each text field. Finally, we will have 3 inputs as settings to configure social network links.

Continue reading for the three inputs and next steps.

Announcing eSignatures for WebCenter Content

Tue, 2017-02-14 11:21
Authored by: Sarah Gabot, Demand Generation Manager, HelloSign 

HelloSign, the innovative product leader in the eSignature space, has joined forces with TEAM Informatics to provide Oracle WebCenter Content (WCC) customers the ability to integrate the HelloSign API directly into the WCC interface

This means users can now start using eSignatures in WCC, making it easier to send, track, and manage documents that require signature such as contracts or agreements. Users can streamline their content management workflows, resulting in more accurate documents, improved tracking, better security, and faster document turnaround times. 

Users can quickly prepare documents for signature using an easy-to-use interface. This eliminates the time consuming, tiresome manual process of printing, signing, and scanning agreements or business contracts. 

“At TEAM we are always striving to provide our existing and potential customers with new and innovative products that solve everyday business needs,” said Doug Thompson, CEO of TEAM. “Our partnership with HelloSign allows us to integrate an electronic signing process into WebCenter Content, enabling enterprise customers to send, sign, and manage documents at any time from any device.

How does it work? 
In the WebCenter Content interface, users can start the signing process by clicking on the “action” menu. 


Then you’re able to prepare a document to send for eSignatures to the signer. Once it’s sent, you can track the status of the document at any time directly in WCC. 

As the sender, you also get email updates when a signer completes the document–you’ll always be in-the-know with your document statuses!  

Once the document is signed, you’ll be able to see the status in WCC. You’ll have full access to retrieve the document to store or download it to the repository. 

Benefits
When you start using HelloSign for WCC, you get to reap the following benefits: 
  • Easy-to-use integration into WebCenter Content UI
  • Bank-level security for legally binding agreements
  • Ease of use experience for signer and sender reduces turnaround time
  • Removes the need for signers to print, scan, and sign documents 
How to get started
To learn more about this integration, reach out to the TEAM Informatics sales team for a demo sales@teaminformatics.com. To learn more about HelloSign and our services, reach out to us oracle-sales@hellosign.com

Software Magazine on Managing the Web Content

Fri, 2017-02-10 09:02

This week Software Magazine published a feature on Web Content Management (WCM) and had industry leaders weigh in on the future of Web Content. Oracle executive, David Le Strat was quoted throughout the feature where he made the case for how the onus is on technology vendors to provide flexible, channel-agnostic content management systems so that organizations can easily scale and are able to create content once and publish anywhere, across any channel. With the proliferation of channels, technologies and different content types, you need to be able to drive a content management strategy that allows you to centrally manage content and deliver it consistently across channels.

Have a read at the feature and let us know which camp you are in and if you agree. We would love to hear from you.



IntraSee: All Aboard the Cloud Train

Wed, 2017-02-08 09:27

Authored by: Paul Isherwood. CEO & Co-Founder, IntraSee 

As one era ends, another begins. As client-server eventually succumbed to the ascendency of the Internet and web-based systems, so too will on-premise solutions fade into history as the Cloud becomes the new normal. For many organizations there will be concern about making this transition. The comfort that people feel for what is known is hard to let go, especially when what is new does not have a clearly defined path to adoption.

At IntraSee we believe in clarity of thought, which means providing clear direction on what can be a confusing subject. And in that spirit, we have identified a number of offerings that will help you painlessly get to your final destination.  We’ve grouped these into use-cases we believe are highly applicable for many organizations currently on the PeopleSoft platform.

  • Use-Case 1: I am using the PeopleSoft Interaction Hub as an HR or Campus portal, how do I provide the same kind of functionality in the Oracle Cloud?
  • Use-Case 2: I am using the PeopleSoft Interaction Hub to house all my content, policies and procedures. I have thousands of HTML objects and images, plus thousands of pdf files and Word docs. How do I move them into the Oracle Cloud so they complement HCM or Student Cloud? And how do I manage them once they are there?
  • Use-Case 3: I’ve created a number of bolt-ons in PeopleTools that I know won’t be available in the HCM Cloud. Is there some way I can rebuild them using Oracle’s Cloud tools? It’s not an option for us just to drop them. 
Read more about these Use-Cases in depth in Paul's original post here.

CIO Review: The Future of Content is NOW

Tue, 2017-02-07 08:59

By this time, we are all bought into the value that a Cloud infrastructure brings. So, if you are in Information Technology (IT), you are looking to best leverage a single, centralized Cloud platform to meet your needs. As you think through your Cloud investments, consider an iterative approach where you start off looking for the biggest bang for your money and an initiative that earns you instant results (and credibility) with the various lines of businesses.

I recently wrote a feature for the CIO Review publication in which I  explored how a Cloud content hub would create value for both IT and the different lines of businesses. In it, I also shared an example of one of our customers, Omni Financiera to discuss how they are choosing to get immediate value from their Cloud investments. Take a read and see if this could be your next step in the Cloud. As always, I would welcome an open dialog and look forward to hearing from you on your thoughts.

Hope you enjoy the feature.


Marketing Asset Management with Documents Cloud, Process Cloud and Sites Cloud Services

Fri, 2017-02-03 09:20

Authored by Carlos Picazo, EMEA Digital Specialist Presales team member, on his personal blog "Carlos' Technology Corner".

Marketing Asset Management with Documents Cloud, Process Cloud and Sites Cloud Services

Let’s start 2017 with something different from the previous post. Today we will work with Documents Cloud Service and Process Cloud Service to manage Marketing assets’ life-cycle that are going to be used by a Sites Cloud Service Contributor in a website.

Oracle’s Digital Engagement Portfolio has been designed to work together and with a native integration between Documents Cloud and Process Cloud that allows to kick-off a PCS task when a new asset has been uploaded to a DoCS folder.

To continue reading, please click here

Omni Financeiras Speeds Pace of Business with Cloud

Tue, 2017-01-31 09:55

Omni Financeira is a financial institution, providing consumer credit for pre-owned vehicles, construction materials, furniture, home appliances and groceries for consumers with all ranges of income. Distributing business risks today with more than one million financed contracts, guarantees flexibility and profitability to partners and customers.

Omni uses Oracle Documents Cloud Services to store customer documents used in the credit request process, managed by Oracle WebCenter Content. A customized portal allows the 10,000 credit agents to easily submit the documents for credit analysis. Each year, 1.4 Terabytes of documents are stored in the cloud. Oracle Documents Cloud Service provides REST APIs to enable access to documents for multiple applications, as Omni internal systems, and from multiple channels, including a mobile app. To date, Omni has realized an 80% savings in infrastructure costs. Capacity, scalability and growth for document storage is no longer a concern.

View this video to hear from Edi Nilson Piovezani, Director Infrastructure, Omni Financiera in Brazil, speaks about their content management journey to the Cloud to reduce cost, drive efficiency, and create a dynamic digital experience for their credit agents.

Collaborating WITH (and Not IN) Microsoft Outlook

Thu, 2017-01-26 08:30

By: Marc-Andre Houle, Principal Manager, Product Management, Oracle Cloud Services

Microsoft (MS) Outlook continues to be one of the most commonly used email and calendaring tools used by enterprise users. People use MS Outlook every day to send emails, schedule meetings, and share tasks. But even though Outlook is marketed as a collaboration tool, it’s not always the most efficient way to collaborate around content. There are reasons why attaching files sometimes makes sense, but collaborating with attachments often leads to confusion and duplication.There are multiple email threads, version control issues and of course, email quota issues. When considering the best means of collaboration, ask yourself this: are multiple people able to collaborate and work on the same content effectively? On their mobile devices even?

To help enterprise users work more efficiently, the Oracle Documents Cloud Service introduced an add-in for MS Outlook, which exposes the rich collaboration and content features of the Oracle Documents Cloud Service from right within the Outlook client. Our add-in for Outlook makes it easy for people to add links to files, folders, and conversations within Outlook. So whether you’re composing an email, creating an event, or  a task, you will see an Oracle Documents Cloud Service ribbon item in the compose window menu that exposes our functionality. If you click the “Add Link” button, you’re offered three choices: "Document", "Folder", or "Conversation".

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If you want to send a link to a document, you can configure what type of link to send. For example, you can send a Members Link to people who are already a member of that folder. That link requires people to login and already be a member of the folder. Or you can send a "Public Link" to people who don’t already have access to the folder. Clicking on "Link Options" lets you set options and security on the link that gets sent out. A link will automatically get created for you, but you can choose to use a pre-existing link, if one already exists.

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;}

As part of the settings, you can set what permissions are set for each link. Can the people receiving the link download the file or only be allowed to view it? Or do you want to let them contribute and make changes to the file? That can all be set here.

For security reasons, you can also limit who can access the link. The first option is for sharing links with people outside your organization, while the second option limits it to named users within your organization. You can also set an expiry date for the link and set a password.

The link then gets added to the body of the email. The first part of the link is the title of the document and links to the “View” of the document in Oracle Documents Cloud Service. We also add an easy link to the “Download the document” feature. This is a normal text link within MS Outlook that you can change, if you need to.

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;}

There are times, however, when it’s not just a single document you want to share, but rather an entire folder. The "Folder" picker is similar to the "File" picker, and offers all the same link options and security settings.

Finally, you can also add a link to a conversation. Unlike files and folders though, we don’t allow conversations to be sent out externally or to people who are not members of the conversation. The options are therefore simpler, but no less powerful. You can send a link to a conversation and draw people back to the collaboration that’s happening in Oracle Documents in the context of your project or content.

Oracle Documents Cloud Service' add-in for MS Outlook is installed automatically with Oracle Documents' Desktop Client, and supports the most common versions of MS Office, including Office 2007, 2010, 2013, and 2016.

If you want to find out more about the Oracle Documents Cloud Service and its Desktop Sync features, come check us out at https://cloud.oracle.com/documents.

Don’t have Oracle Documents Cloud Service yet? Then, I highly recommend getting started with a free trial version available at cloud.oracle.com/documents to see how you can now drive content and social collaboration anytime, anywhere and on any device.

ADVISOR WEBCAST: Troubleshooting Oracle WebCenter Content 12c

Wed, 2017-01-18 08:22

Advisor Webcast

Troubleshooting Oracle WebCenter Content 12c

February 8th, 2017

Schedule:

  • Wednesday, February 08, 2017 07:00 AM (US Pacific Time)
  • Wednesday, February 08, 2017 10:00 AM (US Eastern Time)
  • Wednesday, February 08, 2017 04:00 PM (Central European Time)
  • Wednesday, February 08, 2017 08:30 PM (India Standard Time)

Abstract:

This one-hour Advisor Webcast will help administrators of WebCenter Content gather and analyze information that can be used to help resolve issues.

Topics Include:

  • Configuration files: what are they for, where are they located
  • Configuration page: what can that tell me about my system
  • Log files: how can they help me and where are they located
  • System Audit Information page: what information if found there
  • Tracing sections: which ones are most useful
  • Steps to open a service request including My Oracle Support Automated Flows
  • What is Remote Diagnostic Agent and how to use it
  • Patches: where to find them and how to apply them

Duration: 1 hr

WebEx Conference Details

Topic: Troubleshooting Oracle WebCenter Content 12c
Event Number: 593 140 306
Event Passcode: 909090

Register here: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=593140306&t=a

Once the host approves your request, you will receive a confirmation email with instructions for joining the meeting.

InterCall Audio Instructions

A list of Toll-Free Numbers can be found below.

  • Participant US/Canada Dial-in #: 800-932-0511    
  • International Toll-Free Numbers
  • Alternate International Dial-In #: 706-634-4860
  • Conference ID: 55877947

VOICESTREAMING AVAILABLE

Current Schedule and Archived Downloads for Oracle Fusion Middleware products can be found in Advisor Webcasts for Oracle Fusion Middleware.

The 5 Best Use Cases for HelloSign for Oracle Documents Cloud

Mon, 2017-01-16 09:00

Authored by: Sarah Gabot, Demand Generation Manager, HelloSign  

When people think about eSignatures, it can be tricky to think of the different ways they can be used. The truth is, most departments can benefit from easier online signing.

Coupled with Oracle Documents Cloud, HelloSign can be used for an endless number of business cases. We’ve listed the 5 best use cases for this product pairing. 

#1 Onboarding Employees
It’s the norm for a new employee to receive a stack of papers on their first day of work. It can get really tedious to get through all the basic onboarding documents. If you upload all your documents to Oracle Documents Cloud and use HelloSign, you eliminate the papers, giving your new employee a better onboarding the experience. You in turn benefit from an organized way to track and securely store completed onboarding documents.

Some common onboarding documents to digitize are: 
  • I-9
  • W-4
  • Insurance forms
  • NDAs
  • Employee handbooks

#2 Procurement Processes
You need to manage lots of documents in the world of procurement and supply. When procurement departments work with paper contracts, they’re at risk for getting lost or damaged. Digitizing these documents can help streamline the vendor and contract processes. You’ll keep your documents safe and secure to boot.

When you use HelloSign for Oracle Documents Cloud, not only will your documents be safely stored in the cloud, they’ll also include a court permissible audit trail

Consider bringing the following procurement documents into the cloud: 
  • Form of Offer and Acceptance
  • Service Agreements
  • Terminations
  • Bidding Forms
#3 Sales Contracts
Slowing down your Sales team means slowing down revenue for your business. Can you imagine if you lost a deal to a competitor because they sent their contract digitally while you were still stuck printing and faxing it? 

HelloSign and Oracle Documents Cloud removes the friction in signing sales contracts, because it becomes fast and easy to sign and send back. That means sales teams spend less time sitting and waiting for their contracts to return. HelloSign for Oracle Documents Cloud also shows the status of the document, stating whether the document is signed or not, so your Sales team can follow up appropriately. 

Use Oracle Documents Cloud and HelloSign to manage: 
  • Statements of work
  • Sales proposals
  • Purchase and sales agreements
  • Demo NDAs
#4 Real Estate Agreements
When you’re closing a deal in the real estate industry – regardless of whether you’re in sales or rentals – paperwork is inevitable. Rather than having to print these documents or bring a folder full of copies with you, simply add these files to your Oracle Documents Cloud and use HelloSign to get them signed. 

You can use HelloSign and Oracle Documents Cloud for: 
  • Purchasing agreements
  • Mortgage forms
  • Deed forms
  • Lease agreements
  • Rental applications
#5 Back Office Paperwork
The back office is always managing a wide variety of documents that help a company run smoothly. Often times, they’re managing crucial documents that keep records of the company’s sales and purchases. 

With the HelloSign integration, you can cut out back office paperwork such as: 
  • NDAs 
  • Invoices
  • Purchase orders
Ready to get started? 
HelloSign with Oracle Documents Cloud can help nearly all industries or departments with their paper problem. Read more about how the integration works or email oracle-sales@hellosign.com for more information.

Ovum Analyst Report: SWOT Assessment: Oracle Web Experience Management (WebCenter Sites 12.2.1.1.0 and Sites Cloud Service)

Wed, 2017-01-11 09:20


The focus of web experience management (WEM) is generally on supporting the customer by offering relevant content and experiences through multiple channels. But that is only part of the story. WEM is also an important system that can be just as valuable when used internally to help employees fulfill their roles more effectively. Oracle offers an extensive WEM portfolio, which includes WebCenter Sites and Sites Cloud Service and combines experience management, mobile collaboration, and process automation to help organizations build compelling experiences for customers and employees. WebCenter Sites can be deployed on-premise or hosted in cloud. Sites Cloud Service is a pure cloud offering. Thus, flexible deployment options are available, making it suitable for a wide range of organizations. This SWOT analysis by Ovum provides recommendations for enterprises considering Web Experience Management, and specifically Oracle's WEM portfolio.

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