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Oracle WebCenter is the user engagement platform for social business—connecting people and information.
Updated: 13 hours 23 min ago

Watch "Moments of Engagement" Webcast On-Demand Now

Fri, 2014-04-18 12:00
Oracle Corporation

Digital Business Thought Leadership Webcast Series

Delivering Moments of Engagement
Across the Enterprise

Five Steps for Mobilizing Digital Experiences

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

How Do You Deliver High-Value Moments of Engagement?

The web and mobile have become primary channels for engaging with customers today. To compete effectively, companies need to deliver multiple digital experiences that are contextually relevant to customers and valuable for the business—across various channels and on a global scale. But doing so is a great challenge without the right strategies and architectures in place.

As the kickoff of the new Digital Business Thought Leadership Series, noted industry analyst Geoffrey Bock investigated what some of Oracle’s customers are already doing, and how they are rapidly mobilizing the capabilities of their enterprise ecosystems.

Join us for a conversation about building your digital roadmap for the engaging enterprise. In this webcast you’ll have an opportunity to learn:

  • How leading organizations are extending and mobilizing digital experiences for their customers, partners, and employees
  • The key best practices for powering the high-value moments of engagement that deliver business value
  • Business opportunities and challenges that exist for enterprise wide mobility to fuel multichannel experiences

Now Available to Watch On-Demand!

Watch Now

Now Available On-Demand!






Presented by:

Geoffrey Bock

Geoffrey Bock

Principal, Bock & Company


Michael Snow

Michael Snow

Senior Product Marketing Director, Oracle WebCenter




Hardware and Software Copyright © 2014, Oracle and/or its affiliates.
All rights reserved.
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Choice Hotels Reduces Time to Market with Oracle WebCenter

Wed, 2014-04-16 07:00
Choice Hotels is a global hotel franchise with 6000+ franchisees. Choice is in the process of completely re-building their distribution platform for the next generation.  They currently process and distribute over $6B worth of reservation activity to the franchisees of Choice Hotels. To continue to grow and support the strategic business initiatives of the company they needed to address the primary vehicle for delivering business to their customers.  Their current platform was an amalgam of 25 years of development on disparate systems that offered limited inter-operability and scalability.  A strategic decision was made to adopt the Oracle technology stack to build out this new platform.



 They introduced more self-service opportunities to their business to create greater empowerment and flexibility, thus reducing the dependency on IT to introduce new features to their production systems. They are using WebCenter Sites as their Web Experience Management platform deployed for their International Websites. Standardizing on WebCenter Sites has allowed them to consolidate four different Content Management System platforms and created a Content Center of Excellence making it easier for any of their business users to take advantage of the WYSIWYG interface.

Perhaps the biggest win at the enterprise level is standardizing on the Oracle platform. They have seen tremendous benefits by being standardized on a focused set of tools and applications.  Their development, testing, administration, and database engineers now have greater flexibility and mobility throughout their enterprise.  Since they all have the same relative skill set, they can flex on certain projects in order to get them to market quicker.  No more Sys Admins having to learn the ins and outs of a particular system and its idiosyncrasies because everything is now a standard Oracle deployment.

 Delivering Moments of Engagement Across the Enterprise To learn more about delivering the best digital experience today - join us for the Oracle WebCenter Digital Business Thought Leadership Series

This week:

Delivering Moments of Engagement Across the Enterprise
Five Steps for Mobilizing Digital Experiences

Geoffrey Bock, Principal, Bock & Company
Michael Snow, Product Marketing Director, Oracle WebCenter



Delivering the Moments of Engagement Across the Enterprise

Tue, 2014-04-15 07:00
12.00

 Delivering Moments of Engagement Across the Enterprise

A Five Step Roadmap for Mobilizing a Digital business

Geoffrey Bock, Principal, Bock & Company
Michael Snow, Principal Product Marketing Director, Oracle WebCenter

Over the past few years, we have been fascinated by the impact of mobility on business. As employees, partners, and customers, we now carry powerful devices in our pockets and handbags. Our smartphones and tablets are always with us, always on, and always collecting information. We are no longer tethered to fixed work places; we can frequently find essential information with just a few taps and swipes. More and more, this content is keyed to our current context. Moreover, we often are immersed in an array of sensors that track our actions, personalize the results, and assist us in innumerable ways. Our business and social worlds are in transition. This is not the enterprise computing environment of the 1990’s or even the last decade.

Yet while tracking trends with the mobile industry, we have encountered a repeated refrain from many technology and business leaders. Sure, mobile apps are neat, they say. But how do you justify the investments required? What are the business benefits of enterprise mobility? When should companies harness the incredible opportunities of the mobile revolution?

To answer these questions, we think that it is important to recognize the steps along the mobile journey. Certainly companies have been investing in their enterprise infrastructure for many years. In fact, enterprise-wide mobility is just the latest stage in the development of digital business initiatives.

What is at stake is not simply introducing nifty mobile apps as access points to existing enterprise applications. The challenge is weaving innovative digital technologies (including mobile) into the fabric (and daily operations) of an organization. Companies become digital businesses by adapting and transforming essential enterprise activities. As they mobilize key business experiences, they drive digital capabilities deeply into their application infrastructure.

Please join us for a conversation about how Oracle customers are making this mobile journey, our five-step roadmap for delivering the moments of engagement across the enterprise.

Editors note: This webcast is now available On-Demand


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Isn’t all Information Digital Already? Well…Not Quite.

Wed, 2014-04-09 08:04

Author: Ryan Sullivan, Sr. Solution Specialist with Aurionpro Sena

In today’s create-and-share mindset, the production of digital content is nothing short of second nature for most of us. Snapping a photo and sharing it through Instagram. Sending a personal update through Twitter. Publishing a restaurant review on Yelp. On the flip side, a large portion of the business world doesn’t work that way yet. “Old school” processes and industry regulations often dictate that much of our business information still needs to exist (at last for part of its lifecycle) in a non-digital format. Material safety data sheets are often printed and placed on manufacturing floors. Invoices are still faxed to clients. Purchase receipts are commonly attached to paper-based expense reports.

Over the last decade, many enterprises have been trying to handle the management and processing of these non-digital pieces of content more effectively. Many have done a great job doing so, but surprisingly, many are not even close yet. So how would a company approach such a challenge? The first phase of this type of initiative focuses on planning out the process for digitizing non-digital content. For many of the world’s largest corporations, these projects start with Oracle’s WebCenter Enterprise Capture 11g.

After implementing WebCenter Enterprise Capture dozens of times, we find ourselves explaining the tool’s most basic components time and time again. Here’s how we typically break it down:

Oracle’s WebCenter Enterprise Capture is a single, thin-client entity with a separation between the admin “console” and the user “client”. The “console” provides access to all of the security, metadata, classification, capture, processing, and commit configurations while the “client” handles the actual scanning and indexing.

Configuring Capture is quite straightforward, once you understand the constructs. Workspaces are the components used to define commit configurations, metadata, security, users, etc. Multiple workspaces can be defined, and each can be cloned and migrated through dev/test/production environments, which help greatly during the implementation process. Within workspaces live different categories of “processors”. The “import processor” usually starts the process by completing an import from email, folders, and list files. Next, the “document conversion processor” exposes the Outside In Technology (OIT), which actually performs the digital transformation, followed by the “recognition processor”, which provides automated bar code recognition, document separation, and indexing for image documents in a Capture workspace. Finally, the “commit processor” completes the processing and converts the output into TIFF, PDF Image-only, or Searchable PDF formats.

Many of the processing configurations have a “post-processing” option available for configuration of the next processor, and three levels of customization are provided to enable the development of feature extensions. These customizations are written in JavaScript and can be implemented in the “client”, the “import processor”, and the “recognition processor”.

With a little bit of training, and some guidance from Imaging experts, the first step of transforming manual-intensive paper-based activities to efficient and automated processes can be easily accomplished with Oracle WebCenter Enterprise Capture. For more information on WebCenter Enterprise Capture, or any aspect of a WebCenter project, feel free to contact ryan.sullivan@aurionpro.com.

About the Author: Ryan Sullivan is a Sr. Solution Specialist with Aurionpro Sena, and an expert across the Oracle WebCenter suite of products. Ryan has focused his entire career on architecting, developing, customizing, and supporting content-centric applications, during which time he has led more than a dozen WebCenter implementations. You can follow Ryan on Sena's WebCenter blog at http://senasystems.blogspot.com and can find him presenting session #261 on the topic of Oracle WebCenter Capture at the upcoming COLLABORATE14 event in Las Vegas on Fri, April 11th at 11am.

How Do You Deliver High-Value Moments of Engagement?

Tue, 2014-04-08 16:10
Webcast: Delivering Moments of Engagement Across the Enterprise a{text-decoration:none} img{border:0} Oracle Corporation  Delivering Moments of Engagement Across the Enterprise

How Do You Deliver High-Value Moments of Engagement?

The web and mobile have become primary channels for engaging with customers today. To compete effectively, companies need to deliver multiple digital experiences that are contextually relevant to customers and valuable for the business—across various channels and on a global scale. But doing so is a great challenge without the right strategies and architectures in place.

As the kickoff of the new Digital Business Thought Leadership Series, noted industry analyst Geoffrey Bock investigated what some of Oracle’s customers are already doing, and how they are rapidly mobilizing the capabilities of their enterprise ecosystems.

Join us for a conversation about building your digital roadmap for the engaging enterprise. In this webcast you’ll have an opportunity to learn:

  • How leading organizations are extending and mobilizing digital experiences for their customers, partners, and employees
  • The key best practices for powering the high-value moments of engagement that deliver business value
  • Business opportunities and challenges that exist for enterprise wide mobility to fuel multichannel experiences

Register now to attend the webcast.

Register Now

Attend the webcast.

Thurs, April 17, 2014
10 a.m. PT / 1 p.m. ET




Presented by:

Geoffrey Bock

Geoffrey Bock

Principal, Bock & Company


Michael Snow

Michael Snow

Senior Product Marketing Director, Oracle WebCenter




Agenda xx:xx a.m Registration xx:xx a.m Keynote: Transform the Enterprise: Simplify. Differentiate. Innovate.. x:xx a.m. Session 1: A Day in the Life of Information xx:xx a.m Session 2: Integration for the Enterprise and the Cloud xx:xx a.m Session 3: Building the Right Foundation with Next-Generation Data Integration xx:xx a.m Session 4: Enterprise Mobility: All About the Platform xx:xx a.m Session 5: Securing the New Digital Experience xx:xx a.m Session 6: The Innovator’s Application Platform: Are You Keeping Up? xx:xx a.m Session 7: Cultivate IT Innovation with Oracle Exalogic and Oracle Exadata xx:xx a.m Closing Remarks and Adjourn --> Hardware and Software Copyright © 2014, Oracle and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices and Terms of Use | Privacy Statement

Panduit - Leading the Way for Exceptional Digital Experiences

Thu, 2014-04-03 13:15

 When we notice great work being done by our Oracle WebCenter customers, we want to strut our stuff like a Peacock and show them off to the world. Last year, we received a nomination for the Oracle Excellence Awards in Fusion Middleware Innovation for our customer, Panduit. The competition was fierce last year for only 2 Award spots and although they ultimately did not win one of the awards, they certainly deserve recognition for their solution.

Panduit is a world-class developer and provider of leading-edge Data centers, Connected buildings and Industrial automation solutions that help customers optimize the physical infrastructure and mitigate risk through simplification, increased agility and operational efficiency. Independent leader since 1955 with a Global presence and local focus - 112 countries of operations, 4,000+ employees

Like many companies, their previous website and portals no longer met modern user expectations:

• They Needed to Foster, Support, Engage and Enable their Growing Global Partner Ecosystem with Self-Service Applications and Content • They had 300 System Integrators,  1451 Distributor Partners,  5026 Distribution Locations and 1900 Contractors/Installers to communicate with in a consistent regular manner.
• They needed to Modernize, globalize and re-brand the Panduit.com website and Partner Portals to Prevent loss of business due to partner drop-offs • They needed to Create an integrated High Availability solution for all customers and partners, with a single address (www.panduit.com) with Mobile and Social Media Channels • They needed to Develop a catalog of self-service functions that can be assigned based on differentiated role-based services by partner & customer segments and/or tiers

Its always better to hear it directly from the happy customer.

The Solution for Panduit was Oracle WebCenter Digital Experience Platform and Oracle Fusion Middleware AppAdvantage including the following:

  • Oracle WebCenter (Sites, Portal, and Content), Oracle SOA, Oracle BPM, OPSS, Weblogic Suite, and ADF
  • Single Platform – Supports portal, website, database based services, application-to-application service integration, EDI, etc.
  • Integration – Adapters were available out-of-the box to integrate with Panduit’s Oracle E-Business Suite with protected support for future releases
  • Reusability – Component and visual template reuse between applications
  • Social Community – Out-of-the-box social media and collaboration
  • Analytics –  Built in analytical capabilities
  • Mobility – Can be extended to mobile devices

Their new integrated website and self-service partner portal was completed in 12 months, starting from ground zero to launch.

Now they are able to:

  • Support a growing global partner ecosystem with secure, multilingual online experience
  • Provide integrated role-based experiences for all customers and partners within a single address (www.panduit.com).
  • Improve number and quality of sales leads through increased web and mobile customer interactions and registrations
  • Experience the benefits with activity up 57% from previous year with portal site @ 42,632 self-serve transactions per month


 Delivering Moments of Engagement Across the Enterprise


PuppyCoin - New currency

Tue, 2014-04-01 03:15

I'm firmly convinced today that as far as content goes - Puppies have become the newest currency. Here at Oracle - we received a notice today about a new feature on our benefits plan that rivals other company benefit plans. We just started this year with an option for TeleMedicine, which is great, but NONE of my friends have this PuppyBenefit where they work. So... maybe you should consider working for Oracle - great products, great people,  awesome benefits and PUPPIES!



Introducing PuppyConnect


American Well is delighted to announce a brand new service:PuppyConnect. Although only in beta, PuppyConnect enables you to visit with a puppy 24/7/365 through secure video chat.

Connecting with a puppy is just as easy as speaking with a doctor or nutritionist on American Well. The only difference is that with PuppyConnect, your visit is with an adorable puppy rather than a clinician. You simply choose the puppy you would like to see, click connect, and the puppy will appear within moments – groomed and ready to go.

For more information on the PuppyConnect feature or to register for our beta experience, please visit www.americanwell.com/puppy



www.AmWell.com

Here is their promotional video on the new service below. Check out the links above - you can even select your puppy! I'm already signed up!

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