Skip navigation.

WebCenter Team

Syndicate content
Oracle WebCenter is the user engagement platform for social business—connecting people and information.
Updated: 6 hours 22 min ago

Evolution of WCM – Reduce IT Burden with WCM Workflows

Mon, 2014-10-20 13:01

By Mitchell Palski, Oracle WebCenter Sales Consultant

Identifying the Problem
Public Sector organizations often times face painful challenges managing their enterprise content. Too many organizations leverage multiple disparate content management systems that present difficulties in standardizing where and how content is processed and stored. The results are manual business processes that are not only tedious and inefficient, but also lack the functionality to provide adequate content quality-assurance, approval automation, and process traceability. To compound upon those issues, these processes also frequently depend on the involvement of development staff to drive and manage their completion. Content management tasks that are business-driven rely on IT resources, limiting the productivity of the organization to deliver new innovative IT services.

Oracle WebCenter - Complete Enterprise Content Management
Oracle WebCenter is the center of engagement for business. It helps people work together more efficiently through contextual collaboration tools that optimize connections between people, information, and applications and ensures users have access to the right information in the context of the business process in which they are engaged. One of the Oracle WebCenter products is Oracle WebCenter Content – an enterprise-class content management solution that empowers employees and content-enables business processes throughout your organization. Oracle WebCenter Content helps organizations lower costs and reduce risks while improving productivity and agility.

Oracle WebCenter includes best of breed web content management (WCM) capabilities that segregates its user interface into distinct roles that provides a productive and focused user experience. These WCM capabilities provide revolutionary web content management tools that allow business users to access and update web content from their browsers, their desktops, and their business applications. Some of Oracle WebCenter’s content management features include:

  • User-focused, specialized interfaces
  • Desktop integration with Microsoft Office products and Windows Explorer
  • Mobile apps for smart phones and tablets
  • Embedded BPM Suite provides one platform for workflows and approvals 

 Some of Oracle WebCenter’s WCM-specific features include:

  • Services-based architecture enables web content management services to be consumed in web, portal and development environments 
  • Automatic conversion of +500 document and image formats 
  • Integrated with digital asset management capabilities 
  • In-context updates of content 
  • Support for multi-lingual sites

 As an integrated component of your enterprise solution, Oracle WebCenter Content: 

  •  Easily deploys and integrates for an immediate ROI
  • Ensures that content meets organizational compliance standards
  • Drives increased productivity through business user engagement

Workflow and Oracle WebCenter Content
Before designing a workflow, organizations must evaluate how their current processes operate. Process flow diagrams are a great way to create visual representations of your existing processes. It’s important to review, analyze, and improve your existing process models before implementing them. Oracle WebCenter has tight out-of-the-box integration with Oracle Business Process Management (BPM) Suite which includes Oracle Process Composer – a web-based tool that enables business users to design and test business processes in a visual representation. 


Oracle BPM is the enterprise class process management tool of choice when delivering complex service-based workflows to your organization. No matter which tool(s) your organization uses, it is always important to:

  1. Understand your process flow
  2. Verify the metadata needed to complete the workflow
  3. Understand what users and/or roles will be responsible for each step

If your workflows are relatively simple, your business analysts can model them using tools like Microsoft Visio. Your organization can then leverage the native workflow engine within Oracle WebCenter Content to deliver those content-based workflows.

The Oracle WebCenter Content native workflow engine provides three types of workflows:

  • A basic workflow defines the review process for specific content items, and must be initiated manually
  • A criteria workflow is used for content that enters a workflow automatically based on metadata that matches predefined criteria
  • A sub-workflow is initiated from a step in another workflow and is created in the same manner as criteria workflows. Sub-workflows are useful for splitting large, complex workflows into manageable pieces

Email is sent to the participating contributors and reviewers involved in workflow steps. Reviewers can review content, reject or approve content, and view information about the content and the workflow. If the content is rejected, reviewer can enter a message to explain the reason for rejection. The message is sent to the reviewers assigned to the last step allowing a contribution. Those reviewers can then check out the content, edit it and check the content back in.

Benefits of Workflow to WCM
Designing a workflow requires you to examine and understand your business processes, helping you find areas for improvement. Setting up workflows for a business process can provide several advantages:

  • Workflows provide good reporting metrics. They can produce an audit trail of who signed off on content at various points of the life cycle of the content
  • Workflows help get the right information to the right person at the right times

 Automated workflows remove human dependencies and reduce risk for your organization.

If your current processes rely heavily on manual human intervention, here are some of the long term and short term risks that your organization faces:

Short Term  Long Term  “Fat fingering” errors  Lack of institutional knowledge for workflows  Inconsistent publishing and branding  Decreased IT productivity  Lost or forgotten content updates  Inability to analyze and enhance existing processes  Frustrated employees and end users  Loss of user-loyalty due to outdated web content

Implementing workflows to manage the web content of your enterprise is a safe, low-risk investment with a tremendous upside. Aside from the ROI your organization will realize from content-publishing efficiencies, workflow-enabled web content also relieves the burden of making administrative updates from your IT staff. The result of a workflow-driven web content management system is an improved web experience for end users and a more productive, happier workplace for your employees. Consider implementing Oracle WebCenter Content and it’s WCM capabilities to empower your business users and deliver a sustainable solution for your enterprise.

The Next-Generation of Accounts Payable Processing is Here

Wed, 2014-10-15 09:25

Automate 80% of invoice processing, eliminating paper, manual data entry and associated errors - while optimizing cash management, accruals and financial statement accuracy.

Learn more about Accounts Payable Processing and AP Process Automation!

Webcast: The Next-Generation of Accounts Payable Processing is Here

Learn how A/P Process Automation can deliver significant results in terms of cost savings, processing time and resource efficiency to your existing Oracle and non-Oracle ERP applications.

Next-Generation Accounts Payable Process Automation

Wed, 2014-10-08 08:47
Oracle Corporation Next-Generation Accounts Payable Process Automation The Next Generation of Accounts Payable Invoice Processing Is Here

Invoice processing is time-consuming and expensive work. This is especially true if invoicing involves inefficient paper-based processes, manually-conducted approvals and manual data-entry into the financial system. These inefficient methods affect the bottom line by increasing costs, creating liability & accrual blind-spots and causing other cash management, reconciliation & reporting challenges.

Change the game with the Next-Generation of A/P Process Automation
  • Automate up to 80% of invoice processing, eliminating paper, manual data entry and associated errors
  • Streamline operations with automated invoice creation, 2/3-way matching and by easily connecting to a variety of leading ERP business applications
  • Realize benefits faster, by leveraging new Cloud and on-premise deployment options & capabilities
Join this webcast to learn how Next-Gen A/P Process Automation can deliver significant results in terms of cost savings, processing time and resource efficiency to your existing Oracle and non-Oracle ERP applications.

Register now.
Red Button Top Register Now Red Button Bottom Live Webcast Calendar October 16, 2014
10 a.m. PT / 1 p.m. ET SPEAKERS Chris Preston Chris Preston
Sr. Director
Customer Strategies
Oracle Nilay Banker Nilay Banker
Founder & CEO
Inspyrus Hardware and Software Engineered to Work Together Copyright © 2014, Oracle Corporation and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices and Terms of Use | Privacy Statement

Oracle OpenWorld 2014 Highlights

Tue, 2014-10-07 06:28

As Oracle OpenWorld 2014 comes to a close, we wanted to reflect on the week and provide some highlights for you all!

We say this every year, but this year's event was one of the best ones yet. We had more than 35 scheduled sessions, plus user group sessions, 10 live product demos, and 7 hands-on labs devoted to Oracle WebCenter and Oracle Business Process Management (Oracle BPM) solutions. This year's Oracle OpenWorld provided broad and deep insight into next-generation solutions that increase business agility, improve performance, and drive personal, contextual, and multichannel interactions. 

Oracle WebCenter & BPM Customer Appreciation Reception

Our 8th annual Oracle WebCenter & BPM Customer Appreciation Reception was held for the second year at San Francisco’s Old Mint, a National Historic Landmark. This was a great evening of networking and relationship building, where the Oracle WebCenter & BPM community had the chance to mingle and make new connections. Many thanks to our partners Aurionpro, AVIO Consulting, Bezzotech, Fishbowl Solutions, Keste, Redstone Content Solutions, TekStream & VASSIT for sponsoring!

Oracle Fusion Middleware Innovation Awards 

Oracle Fusion Middleware Innovation honors Oracle customers for their cutting-edge solutions using Oracle Fusion Middleware. Winners were selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. This year’s winners for WebCenter were Bank of Lebanon and McAfee.


This year’s winners for the BPM category were State Revenue Office, Victoria and Vertafore.


Congratulations winners! 

Oracle Appreciation Event at Treasure Island

We stayed up past our bedtimes rocking to Aerosmith and hip-hopping to Macklemore & Ryan Lewis and Spacehog at the Oracle Appreciation Event. These award-winners—plus free-flowing networking, food, and drink—made Wednesday evening magical at Treasure Island. Once we arrived on Treasure Island, we saw that it had been transformed and we were wowed by the 360-degree views of Bay Area skylines (with an even better view from the top of the Ferris wheel). We tested our skills playing arcade games between acts, and relaxed and enjoyed ourselves after a busy couple of days.

Cloud

Cloud was one of the OOW shining spotlights this year. For WebCenter and BPM, we had dedicated hands-on labs for Documents Cloud Service and Process Cloud Service @ the Intercontinental. In addition, we had live demos including Documents Cloud Service, Process Cloud Services and Oracle Social Network (OSN) throughout the week. Documents Cloud Service and OSN were featured prominently in the Thomas Kurian OOW Keynote (from the 46 minute mark) and the FMW General Session (from the 40 minute mark). 

The Oracle WebCenter & BPM Community

Oracle OpenWorld is unmatched in providing you with opportunities to interact and engage with other WebCenter & BPM customers and experts from among our partner and employee communities. It was great to see everyone, make new connections and reconnect with old friends. We look forward to seeing you all again next year!

5 Things to Do at Oracle OpenWorld

Thu, 2014-09-25 08:05

Originally posted here

Oracle WebCenter & Oracle BPM @ OpenWorld 2014: Don’t-Miss Sessions, Demos, Hands-on Labs, and More

Tue, 2014-09-23 07:58

Blog by: Kellsey Ruppel, Principal Product Marketing Director, Oracle WebCenter

With more than 35 scheduled sessions, plus user group sessions, 10 live product demos, and 7 hands-on labs devoted to Oracle WebCenter and Oracle Business Process Management (Oracle BPM) solutions, Oracle OpenWorld 2014provides broad and deep insight into next-generation solutions that increase business agility, improve performance, and drive personal, contextual, and multichannel interactions.

Key Themes

"This year, we shine the spotlight on the many ways our customers are harnessing the power of cloud and mobile technology to power the digital business," says Oracle WebCenter Director of Product Management Jon Huang. "We also focus on how Oracle WebCenter and Oracle BPM add value for our applications customers, including both on-premises and software-as-a-service solutions."

Don't-Miss Strategy and Vision Sessions

To explore the latest advances and planned innovations in Oracle WebCenter and Oracle BPM solutions, Huang particularly recommends the following strategy and vision sessions.

Product Demos and Hands-on Labs

From more than a dozen combined product demos and hands-on labs, event organizers expect special interest in two demos and two hands-on labs devoted to the cloud.

Networking and Awards

The customer advisory boards for Oracle WebCenter and Oracle Business Process Management will meet on Sunday, September 28, followed by a cocktail event sponsored by Oracle partners TekStream and AVIO Consulting. 

Attendees should not miss the Oracle WebCenter and Oracle BPM Customer Appreciation Reception, sponsored by Oracle partners Aurionpro, AVIO Consulting, Bezzotech, Fishbowl Solutions, Keste, Redstone Content Solutions, TekStream, and VASSIT. RSVP required.

And on Tuesday, September 30, the 2014 Oracle Excellence Award Ceremony for Oracle Fusion Middleware Innovation (CON7029) honors organizations from around the globe that are using Oracle products to achieve significant business value.

Learn more and register now for Oracle OpenWorld 2014.

Consult the Oracle OpenWorld Focus On Documents for Oracle WebCenter andOracle Business Process Management for a complete list of related activities.

This content is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Introducing Oracle BPM Suite 12c: Intelligent Adaptive Processes

Tue, 2014-09-16 06:15


In June 2014, Oracle launched Oracle Business Process Management Suite 12c (Oracle BPM Suite 12c), the industry's most social, unified, and complete BPM solution that helps organizations plan and manage their entire business architecture.

The latest release comes as demand for fast, interactive information increases, which in turn is driving ever-greater demand for more agile, responsive IT organizations.

In response, Oracle BPM Suite 12c enables businesses to quickly adapt to disruptive technologies such as cloud computing, big data, social networking, and smart devices, which have revolutionized how consumers and employees access and consume information.

Responsiveness Is the Lynchpin
"The world is a different place than it was just a few short years ago," says Oracle Director of Product Marketing Dain Hansen. "Operating in a digital economy means that companies must rethink how to do business."

Responsiveness has become the lynchpin for competitive advantage. That includes meeting customer concerns rapidly, providing real-time visibility into the enterprise to remove internal roadblocks and increase agility—and the ongoing ability to adapt to ever-evolving technologies and business practices.

Adaptive Management for Unstructured Content and Processes
Ideally, employees should have a real-time view into accounts payable and other processes that involve unstructured content and/or processes. Only then can they track how long processes take, spot bottlenecks, fix problems—and manage all the associated liabilities.

Thanks to tighter integration between Oracle BPM Suite 12c and Oracle WebCenter, a new adaptive case management feature delivers better, more-flexible case management for these traditionally thorny business processes.

New in Oracle BPM Suite 12c
In addition to adaptive case management, Oracle BPM Suite 12c provides the following new features to speed time-to-value, whether implementing new business processes or enhancing existing ones—across both in-house and cloud applications and services.
  • Improved business activity monitoring and reporting. Tightly integrated with Oracle Business Intelligence tools and Oracle Coherence, this feature delivers rich analytics tools, out-of-the-box process dashboards, out-of-the-box analysis tools, time-based analysis, and trend analysis for key performance indicators (KPIs). These enhancements, combined with the embedded complex query processor, enable organizations to react more quickly than ever to potential or actual performance issues as well as emerging trends and risks.
  • Business architecture modeling. Users can capture and catalog business processes from beginning to end, including strategic elements such as goals, objectives, and strategies—then link them to the value chains and business processes that implement them. And KPIs and other measures can be rolled back up to the goals and objectives within the business architecture for faster reporting and adjusting.
  • Mobile and software-as-a-service (SaaS) integrations. With Oracle BPM Suite 12c, users can easily and securely connect business processes to SaaS and mobile applications. And with Oracle Cloud Adapters, users can integrate with a range of Oracle and third-party cloud applications. In addition, Oracle BPM Suite 12c now supports REST/JSON for integrating mobile-aware process applications.

Read the Oracle Business Process Management Suite12c press release.

Watch a special online event introducing Oracle BPM Suite 12c and featuring General Electric, Vertafore, San Joaquin County, and AVIO Consulting.

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

Introducing Oracle BPM Suite 12c

Date: Wednesday, September 17, 2014

Time: 10:00 AM PDT


Oracle WebCenter & Oracle BPM Customer Appreciation Reception

Thu, 2014-09-11 06:27
Oracle WebCenter & Oracle BPM Customer Appreciation Reception

You’re invited to the Oracle WebCenter & Oracle BPM Customer Appreciation Reception!

Oracle WebCenter & Oracle Business Process Management (BPM) partners Aurionpro, AVIO Consulting, Bezzotech, Fishbowl Solutions, Keste, Redstone Content Solutions, TekStream & VASSIT invite you to a private cocktail reception at one of San Francisco's stunning National Historic Landmarks. Please join us and other Oracle WebCenter & Oracle BPM customers for heavy hors d'oeuvres and cocktails at this exclusive reception. You do not need to be an Oracle OpenWorld attendee to join us at the reception. If you will be in the San Francisco area, please RSVP to attend!

Oracle WebCenter & Oracle BPM Customer Appreciation Reception

Monday, September 29, 2014
6:30 p.m. – 8:30 p.m.

Old Mint, Mint Plaza
San Francisco, CA 94103
+1.415.537.1105

Register Now Red-arrow


Please RSVP by September 22, 2014. You will receive an e-mail notification confirming your attendance for the event.

Don’t miss the opportunity to talk with fellow customers and executives from Oracle WebCenter & Oracle BPM Product Management, Product Marketing, and Oracle’s premier Oracle WebCenter & Oracle BPM partners. We look forward to seeing you at this event!

Partners

If you are an employee or official of a government organization, please click here for important ethics information regarding this event.

Oracle Corporation Facebook Twitter linkedIn Blog youtube Copyright © 2014, Oracle Corporation and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices and Terms of Use | Privacy Statement

You are invited! See the Power of Innovation with Oracle Fusion Middleware

Tue, 2014-09-09 06:00

The Oracle Fusion Middleware team is very excited to recognize the 2014 Oracle Excellence Awards for Fusion Middleware Innovation winners with a special Awards Ceremony on Tuesday September 30th during Oracle OpenWorld.

Oracle Fusion Middleware Innovation Awards honor customers with cutting-edge use of Oracle Fusion Middleware technologies to solve unique business challenges or create business value. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture.

If you are planning to attend Oracle OpenWorld in San Francisco or plan to be in the area during Oracle OpenWorld, we hope you can join us, and bring back to your organization real-life examples of Fusion Middleware in action.

   Oracle Excellence Awards Ceremony: Oracle Fusion Middleware: Meet This Year’s Most Impressive Innovators (Session ID: CON7029)

   When: Tuesday September 30, 2014

   Time: Champagne Reception 4:30 pm, Ceremony 5-5:45 pm PT

   Where: Yerba Buena Center for the Arts, YBCA Theater (next to Moscone North) 700 Howard St., San Francisco, CA, 94103


To learn more about last year’s award winners please read our blog post: Innovation Award Winners Celebrated at A Grand Ceremony at OOW: Event Highlights

To attend this Award Ceremony, Oracle OpenWorld Badges are required. You can register for this session through the Schedule Builder on the Oracle OpenWorld website. If you are not attending the conference, but will be in the area and would like to join the celebration – please RSVP HERE and we will provide a complimentary Discover Pass code that you can use to register, pick up your badge, and attend the Award Ceremony session.

We hope to see you there!

21st Century Education Goes Digital with Oracle WebCenter

Mon, 2014-09-08 09:30
Oracle Corporation Banner 21st Century Education Goes Digital with Oracle WebCenter

Learn how The Digital Campus with WebCenter can address top-of-mind issues for creating exceptional digital learning experiences, put content in context for the user and optimize business processes

The global education market is under-going a fundamental transformation -- from the printed textbook and physical classroom to newer digital, online and mobile experiences.  Today, students can learn anywhere, anytime, from anyone on any device, bridging administrative and academic systems into single universal view.

Oracle WebCenter is at the center of innovation and engagement for any digital enterprise looking to empower exceptional experiences for students, faculty, administrators and researchers. It powerfully connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management and collaboration technologies to enable student success.

Join this special event featuring the University of Pretoria, Fishbowl Solutions and Oracle, whose experts will illustrate successful design patterns and solution delivery for:
  • Student Portals. Create rich, interactive student experiences
  • Digital Repository. Deliver advanced content capture, tagging and sharing while securing enterprise data
  • Admissions. Leverage image capture and business process design to enable improved self-service
Attendees will benefit from the use-case insights and strategies of a world re-knowned university as well as a pre-built solution approach from Oracle and solutions partner Fishbowl to enable a truly modern digital campus.


Audio information:

Dial in Numbers: U.S / Canada: 877-698-7943 (toll free)
International: 706-679-0060(chargeable)
Passcode:
solutions2

Red Button Top Register Now Red Button Bottom Calendar Sep 11, 2014
10:00 AM PT |
 01:00 PM ET If you are an employee or official of a government organization, please click here for important ethics information regarding this event. Hardware and Software Engineered to Work Together Copyright © 2014, Oracle Corporation and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices and Terms of Use | Privacy Statement

Arqiva Achieves a 90% Adoption Rate for Its Innovative, Near-Real-Time Network Monitoring Portal

Fri, 2014-09-05 06:00
#panelDiv_search .BottomleftCurv{background:none; width:15px; height:30px; float:left;} #panelDiv_search .centerBottom{background:none;width:153px;height:30px;float:left;} #panelDiv_search .BottomrightCurv{background:none;width:15px;height:30px;float:right;} #panelDiv_search .contentBg{border-bottom:1px solid #ababab;} #navigation{width:971px;} Arqiva Achieves a 90% Adoption Rate for Its Innovative, Near-Real-Time Network Monitoring Portal .sitefinder_content {position:absolute;right:50%; margin-right:-495px; z-index:100002;overflow: auto; top:5px;} #Wrapper_FixedWidth { min-width:974px; } .header{height:140px; *height:130px;} .menu-otn {display:none;}

Another Great WebCenter Customer Success Story from Oracle's Customer and Partner Successes

Arqiva Achieves a 90% Adoption Rate for Its Innovative, Near-Real-Time Network Monitoring Portal

Oracle Customer: Arqiva

Location:  Winchester, England

Industry: Communications

Employees:  2,000

Arqiva provides and operates much of the infrastructure behind television, radio, satellite, and wireless communications in the United Kingdom. Its customers include major broadcasters, such as the BBC, ITV, and BSkyB, as well as independent radio groups. Arqiva’s engineers led the switch from analogue to digital in 2012,  which was the largest broadcast engineering project in UK history. Arqiva also provides satellite distribution services for Turner Broadcasting System, Inc. in the United States, leading French media company Canal+ Group, and the internationally renowned Al Jazeera Network.


Challenges
  • Improve the customer experience for broadcast-radio customers by providing self-service access to a near-real-time view of their network status, 24/7 notification of faults and fixes, and maintenance schedules
  • Ensure staff—from CEOs through to technicians, presenters, and DJs—is aware of network performance, incidents, and other issues that might affect the transmission of programs to audiences
  • Enable customers to determine the operational status of transmitters and view the current and future configuration data of multiplexes (streams of digital information containing audio and other data) on the networks that broadcast their programs
  • Give users access to network performance data via a mobile phone, tablet, or desktop PC
  • Provide secure identity and access management to ensure that access to commercially sensitive network data is restricted to the relevant radio broadcaster
  • Gain ability to provide network status data to TV and satellite customers in the future
A word from Arqiva

"Oracle WebCenter Portal transformed customer service by giving radio broadcasters a near-real-time window into the performance of the networks that transmit programs to their audiences." – Helen Knight, Head of Product, TV and Radio, Arqiva


Solutions
  • Used Oracle WebCenter Portal to build a window that enables radio broadcasters to view the status of their network in near real time, with a traffic-light system to alert them to faults and their severity via an intuitive interface
  • Gained immediate acceptance by radio groups, 90% of whom signed up for access as soon as it was launched and rated the service as “fantastic,” “innovative,” and “brilliant”
  • Rolled out portal access to 180 users in 20 radio groups covering 3,500 transmitters within three months
  • Used the portal as part of strategy to deliver continuous customer service improvements by enhancing the radio-desk support function that automatically notifies customers of faults on their network and sends daily, weekly, and monthly reports to radio broadcasters
  • Benefited from Oracle WebCenter Portal’s standards-based framework to integrate Google Maps into the portal to give customers a visual image of their sites and services
  • Used out-of-the-box tools and library of prebuilt components in Oracle WebCenter Portal to create graphs and tables depicting network and infrastructure performance
  • Benefited from the flexible navigation components of Oracle WebCenter Portal to allow users to personalize the interface to individual preferences and determine the dashboards they wish to access first—such as the status of transmitters within their broadcast regions
  • Built a multiplex tab to allow users to view the configuration and capacity of multiplexes and see a list of broadcasters on those multiplexes
  • Enabled customers to create a watch list of specific incidents or planned maintenance work they wish to monitor closely and increase productivity by accessing the list immediately when they sign on to the portal
  • Gave users access to the portal from any Web-based device, enabled them to click through to service tables quickly and easily, and created views optimized for mobile phone users
  • Cut time to develop and refresh content by using Oracle WebCenter Portal’s framework to create standards-based portlets and ensure uniformity of page structure and layout
  • Benefited from standards-based, service-oriented architecture of Oracle BPEL Process Manager to assemble and integrate data from the Oracle-based, core-incident management system, and third-party sources into end-to-end process flows for publishing via the portal
  • Used Oracle Unified Directory to create and apply identity management and access security rules to protect sensitive customer network-performance data from unauthorized viewing
  • Benefited from the scalability of Oracle WebCenter Portal and Oracle Unified Directory to gain ability to accommodate more users in line with Arqiva’s plans to extend portal access to its TV and satellite customers
Oracle Product and Services

   Why Oracle?

Arqiva conducted a competitive bid and evaluated the open-source product Liferay Portal. The company chose Oracle WebCenter Portal for its standards-based interoperability, out-of-the-box functionality, and reusable portlets that would minimize development and allow Arqiva to refresh content rapidly and share it seamlessly across internal and customer-facing applications. Arqiva selected Oracle Unified Directory to provide fine-grained control of policies at an organizational-unit level and for scalability needed to meet the demands presented by additional TV and satellite customers accessing the portal at a later date.


"We chose Oracle WebCenter Portal for its ranking as a leader in Gartner’s Magic Quadrant for Horizontal Portals and because of its unrivalled functionality and strong pedigree," said Eamonn Sorohan, head of applications, Arqiva. Partner

Oracle Partner

Griffiths Waite

 Oracle Specialized Partner Griffiths Waite worked with key business users to design and build the portal to the unique requirements of different types of users. It optimized the interface for each device to ensure the best possible customer experience. Arqiva benefited from Griffiths Waite’s expertise to ensure seamless integration between the portal, back-office, and transmitter data and ensured access security was maintained for broadcasters’ critical data. As user and data volumes increased, Griffiths Waite monitored the portal to optimize performance and ensure a consistently positive customer experience.
"Griffiths Waite’s expertise enabled us to build the solution in three months," said Helen Knight, head of product, TV and radio, Arqiva. "The portal is intuitive and aesthetically pleasing while being highly functional and a great advertisement for Arqiva."

Resources More Reference Assets About Communications