Oracle Configuration Manager

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Oracle Configuration Manager (OCM) - also referred to as the Support Agent.

OCM collects diagnostics information every 24 hours and upload it to Metalink. Oracle Support can then analyze the data and send notifications/ warnings, etc. to the DBA. When you log a call, the data RDA will already be available and you do not have to upload it again.

[edit] License

Configuration Support Manager is provided to Oracle customers free of charge as part of their annual Premier Support contract.