RDA (Remote Diagnostics Agent) is a utility that can be downloaded from Metalink to collect diagnostics info from an Oracle environment.
This utility is focused at collecting information that will aid in problem diagnosis. When logging a call, Oracle Support will often request that you install the RDA utility, run it and upload the output to Metalink for analysis.
The simplest way of reviewing the output files is to launch a web browser on the same machine where rda.sh has run and open the file RDA__START.htm located in the RDA_Output directory.
These files are also archived and compressed for easy transfer. Remember to FTP this file in binary mode!
 Also see
- Oracle Configuration Manager (OCM) - an agent that will automatically collection and upload RDA information to Metalink
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