Oracle Services

From Oracle FAQ
Jump to: navigation, search

Oracle Corporation provides the following value-added services:

Contents

[edit] Oracle Support

Oracle Support consists of the following:

  • Software Updates (Maintenance) - Get Oracle updates (new product versions), patches and patch-sets.
  • Support - includes access to Metalink for logging Service Requests (SR's - previously called TAR's).
  • Value-Added Services (separately priced) - Health checks, Operational Readiness Assessments, Security Assessments, etc.

For info on how to engage with Oracle Support, see Oracle Support.

[edit] Oracle University

Oracle University provides instructor-led training (ILT) courses presented by Oracle staff as well as web-based CBT courses. They also provide an Oracle Certification Program to help technical resources to demonstrate their skill level.

[edit] Oracle Consulting

Companies can hire Oracle consultants to compliment their own staff to implement new projects or maintain existing solutions.

[edit] Oracle On Demand (Hosting)

Oracle can host a customer's solution:

  • in their data center (@Oracle)
  • in the customer's data center (@Customer)
  • at a 3rd party certified hosting provider (@Partner).

[edit] Oracle Financing

Financing and leasing offerings to assist customers in paying for software over a period of time.