Re: Question regarding Oracle's stance of non-support for Non-Oracle Public Cloud

Whether or not Oracle will support you is a matter covered in your signed license and support agreement, not in any one of a number of non-legally-binding scareware notes.

Thousands of Oracle customers run with great success on non-Oracle clouds. Because customers run more than Oracle, they use the big fully-featured cloud services in order to take advantage of the full ecosystem of services those clouds offer, including other databases. I suspect more run on non-Oracle clouds than on Oracle's cloud.

Thanks

Jeremiah

On Mon, Jan 23, 2023 at 1:17 PM Kellyn Pot'Vin-Gorman <dbakevlar_at_gmail.com> wrote:

> I'm just going to be very blunt here- How often are they that helpful if
> you are on a certified platform after you've submitted all the detailed
> information? :) Maybe it's just me, but I would rather pull my fingernails
> out one-by-one than submit an SR for an unknown issue to MOST any vendor.
> I love MOS searches for known bugs, but if it's an unknown, oh, that's not
> going to be fun for anyone and I'd most likely figure out the solution/work
> around on my own than if I'm busy submitting the same answers to tedious
> questions 3-10 times in the SR.
>
> I just never found them to be that helpful to begin with when I WAS
> considered on a certified platform. I'm on a platform that has a
> "partnership" and supposed to get support and I don't think it matters
> much. Support for most vendors when it comes to new bugs is painful at
> best and for my customers, I spend the majority of the time convincing my
> Microsoft support folks that it's a database problem and they actually need
> to step back and let the customer submit the Oracle SR! LOL
>
>
>
> *Kellyn Gorman*
> DBAKevlar Blog <http://dbakevlar.com>
> about.me/dbakevlar
>
>
>
> On Mon, Jan 23, 2023 at 1:10 PM Chris Taylor <
> christopherdtaylor1994_at_gmail.com> wrote:
>
>> Hmm, that note specifically says:
>>
>>
>> *Oracle has not certified any of its products on Non-Oracle Public Cloud
>> Environments. Oracle Support will assist customers running Oracle products
>> on Non-Oracle Public Cloud Environments in the following manner: Oracle
>> will only provide support for issues that either are known to occur on an
>> Oracle Certified Platform outside of a non-Oracle Cloud Environment (Oracle
>> Certification Home <https://support.oracle.com/epmos/faces/CertifyHome>),
>> or can be demonstrated not to be as a result of running on a Non-Oracle
>> Public Cloud Environment.*
>> So if you're got a new bug (say in 21c or newest 19c), they *could *tell
>> you to take a hike based on that if I'm reading that correctly? (Assuming
>> they find out this is a cloud environment you're having an issue on.... )
>>
>> Chris
>>
>>
>>
>>
>> On Mon, Jan 23, 2023 at 4:05 PM Kellyn Pot'Vin-Gorman <
>> dbakevlar_at_gmail.com> wrote:
>>
>>> For me, it's not a big deal. Oracle has a lot to manage with their
>>> cloud customers and their on-premises one, so they are no longer certifying
>>> anything outside of their own clouds. We have support for Oracle databases
>>> in Azure and when a problem arises, you simply verify the problem is a
>>> database issues and then ask the customer to open up an SR. Ensuring that
>>> customers understand the difference between certified and supported is
>>> often the biggest hurdle, but it's not really a big deal. Oracle supports
>>> Oracle on Azure and that's the important thing. That they don't have the
>>> resources to certify it end to end running on Azure- heck, they probably
>>> wouldn't know where to start anyway.
>>>
>>> Thanks,
>>>
>>>
>>>
>>> *Kellyn Gorman*
>>> DBAKevlar Blog <http://dbakevlar.com>
>>> about.me/dbakevlar
>>>
>>>
>>>
>>> On Mon, Jan 23, 2023 at 12:43 PM Chris Taylor <
>>> christopherdtaylor1994_at_gmail.com> wrote:
>>>
>>>> For you guys running in clouds other than Oracle's public cloud, how do
>>>> you get around this doc? I know you'd have to almost volunteer the
>>>> information that its another vendor's cloud, but dmidecode will show that
>>>> its a cloud environment so I'm curious.
>>>>
>>>> Has anyone run into issues related to this?
>>>>
>>>>
>>>> Doc: Oracle Database Support for Non-Oracle Public Cloud Environments
>>>> (Doc ID 2688277.1)
>>>>
>>>

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