Re: Question regarding Oracle's stance of non-support for Non-Oracle Public Cloud

I'm just going to be very blunt here- How often are they that helpful if you are on a certified platform after you've submitted all the detailed information? :) Maybe it's just me, but I would rather pull my fingernails out one-by-one than submit an SR for an unknown issue to MOST any vendor. I love MOS searches for known bugs, but if it's an unknown, oh, that's not going to be fun for anyone and I'd most likely figure out the solution/work around on my own than if I'm busy submitting the same answers to tedious questions 3-10 times in the SR.

I just never found them to be that helpful to begin with when I WAS considered on a certified platform. I'm on a platform that has a "partnership" and supposed to get support and I don't think it matters much. Support for most vendors when it comes to new bugs is painful at best and for my customers, I spend the majority of the time convincing my Microsoft support folks that it's a database problem and they actually need to step back and let the customer submit the Oracle SR! LOL

*Kellyn Gorman*
DBAKevlar Blog <http://dbakevlar.com>
about.me/dbakevlar

On Mon, Jan 23, 2023 at 1:10 PM Chris Taylor < christopherdtaylor1994_at_gmail.com> wrote:

> Hmm, that note specifically says:
>
>
> *Oracle has not certified any of its products on Non-Oracle Public Cloud
> Environments. Oracle Support will assist customers running Oracle products
> on Non-Oracle Public Cloud Environments in the following manner: Oracle
> will only provide support for issues that either are known to occur on an
> Oracle Certified Platform outside of a non-Oracle Cloud Environment (Oracle
> Certification Home <https://support.oracle.com/epmos/faces/CertifyHome>),
> or can be demonstrated not to be as a result of running on a Non-Oracle
> Public Cloud Environment.*
> So if you're got a new bug (say in 21c or newest 19c), they *could *tell
> you to take a hike based on that if I'm reading that correctly? (Assuming
> they find out this is a cloud environment you're having an issue on.... )
>
> Chris
>
>
>
>
> On Mon, Jan 23, 2023 at 4:05 PM Kellyn Pot'Vin-Gorman <dbakevlar_at_gmail.com>
> wrote:
>
>> For me, it's not a big deal. Oracle has a lot to manage with their cloud
>> customers and their on-premises one, so they are no longer certifying
>> anything outside of their own clouds. We have support for Oracle databases
>> in Azure and when a problem arises, you simply verify the problem is a
>> database issues and then ask the customer to open up an SR. Ensuring that
>> customers understand the difference between certified and supported is
>> often the biggest hurdle, but it's not really a big deal. Oracle supports
>> Oracle on Azure and that's the important thing. That they don't have the
>> resources to certify it end to end running on Azure- heck, they probably
>> wouldn't know where to start anyway.
>>
>> Thanks,
>>
>>
>>
>> *Kellyn Gorman*
>> DBAKevlar Blog <http://dbakevlar.com>
>> about.me/dbakevlar
>>
>>
>>
>> On Mon, Jan 23, 2023 at 12:43 PM Chris Taylor <
>> christopherdtaylor1994_at_gmail.com> wrote:
>>
>>> For you guys running in clouds other than Oracle's public cloud, how do
>>> you get around this doc? I know you'd have to almost volunteer the
>>> information that its another vendor's cloud, but dmidecode will show that
>>> its a cloud environment so I'm curious.
>>>
>>> Has anyone run into issues related to this?
>>>
>>>
>>> Doc: Oracle Database Support for Non-Oracle Public Cloud Environments
>>> (Doc ID 2688277.1)
>>>
>>

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