Re: Re: Question regarding Oracle's stance of non-support for Non-Oracle Public Cloud

How optimistic of us to imagine that the support analyst would be addressing the issue with such competence and rigor that they recognize your x86_64 system running Oracle Linux on is hosted in some non-certified cloud.

Thanks
Jeremiah

On Mon, Jan 23, 2023 at 1:55 PM Jessica Haessler <haessler_j_at_gmx.de> wrote:

> I totally agree with Jeremiah. Whatever is covered or not is fixed in your
> contracts. That's what you signed. That's what oracle signed. As an
> experienced architect, engineer whatsoever you can quickly see where the
> issue comes from.
>
> Based on: it comes from Oracle. Submit a service request. There will be a
> hundred of others asking the same question ;). Then, I would look in MOS if
> there is already a bug fix available.
>
> When you decide to migrate to other clouds, you usually have a partner who
> also helps you in the discussions with oracle. I have seen many great ones.
> Also, some provide custom images and take care of the image. Also, partners
> that take over the license discussions with Oracle.
>
> That partner of your choice should know the contract details. So they know
> what to do and what not to do.
>
> Also, as you decide going onto another cloud, there is a holistic
> assessment of the architecture taking place. Within vendors such as
> Microsoft or AWS, there are people being knowledged on oracle as well. So
> they can already guide you.
>
> Btw just a dumb question... isn't it Oracle who heavily promotes Multi
> cloud by not even knowing what multi cloud means ?! I mean, that note just
> proves it one more time.
>
> Food for thought...
>
>
> --
> Diese Nachricht wurde von meinem Android Mobiltelefon mit GMX Mail
> gesendet.
> Am 23.01.23, 22:40 schrieb Michael Brown <dba_at_michael-brown.org>:
>
>> It is no different than the VMWare statement from years ago. Steven Chan
>> (who was EBS ATG at Oracle backen then) said we don’t certify on Dell, HP,
>> or any other physical server brand either. There is a difference between
>> certified and supported.
>>
>> If your database is crashing with a segmentation fault, you are generally
>> working the issue from both a database and OS/server side. The cloud
>> provider is your server side in this case.
>>
>> --
>> Michael Brown
>>
>>
>> On Jan 23, 2023, at 4:28 PM, Jeremiah Cetlin Wilton <
>> jcwilton93_at_earlham.edu> wrote:
>>
>> 
>> Whether or not Oracle will support you is a matter covered in your signed
>> license and support agreement, not in any one of a number of
>> non-legally-binding scareware notes.
>>
>> Thousands of Oracle customers run with great success on non-Oracle
>> clouds. Because customers run more than Oracle, they use the big
>> fully-featured cloud services in order to take advantage of the full
>> ecosystem of services those clouds offer, including other databases. I
>> suspect more run on non-Oracle clouds than on Oracle's cloud.
>>
>> Thanks
>>
>> Jeremiah
>>
>> On Mon, Jan 23, 2023 at 1:17 PM Kellyn Pot'Vin-Gorman <
>> dbakevlar_at_gmail.com> wrote:
>>
>>> I'm just going to be very blunt here- How often are they that helpful
>>> if you are on a certified platform after you've submitted all the detailed
>>> information? :) Maybe it's just me, but I would rather pull my fingernails
>>> out one-by-one than submit an SR for an unknown issue to MOST any vendor.
>>> I love MOS searches for known bugs, but if it's an unknown, oh, that's not
>>> going to be fun for anyone and I'd most likely figure out the solution/work
>>> around on my own than if I'm busy submitting the same answers to tedious
>>> questions 3-10 times in the SR.
>>>
>>> I just never found them to be that helpful to begin with when I WAS
>>> considered on a certified platform. I'm on a platform that has a
>>> "partnership" and supposed to get support and I don't think it matters
>>> much. Support for most vendors when it comes to new bugs is painful at
>>> best and for my customers, I spend the majority of the time convincing my
>>> Microsoft support folks that it's a database problem and they actually need
>>> to step back and let the customer submit the Oracle SR! LOL
>>>
>>>
>>>
>>> *Kellyn Gorman*
>>> DBAKevlar Blog <http://dbakevlar.com>
>>> about.me/dbakevlar
>>>
>>>
>>>
>>> On Mon, Jan 23, 2023 at 1:10 PM Chris Taylor <
>>> christopherdtaylor1994_at_gmail.com> wrote:
>>>
>>>> Hmm, that note specifically says:
>>>>
>>>>
>>>> *Oracle has not certified any of its products on Non-Oracle Public
>>>> Cloud Environments. Oracle Support will assist customers running Oracle
>>>> products on Non-Oracle Public Cloud Environments in the following manner:
>>>> Oracle will only provide support for issues that either are known to occur
>>>> on an Oracle Certified Platform outside of a non-Oracle Cloud Environment
>>>> (Oracle Certification Home
>>>> <https://support.oracle.com/epmos/faces/CertifyHome>), or can be
>>>> demonstrated not to be as a result of running on a Non-Oracle Public Cloud
>>>> Environment.*
>>>> So if you're got a new bug (say in 21c or newest 19c), they *could *tell
>>>> you to take a hike based on that if I'm reading that correctly? (Assuming
>>>> they find out this is a cloud environment you're having an issue on.... )
>>>>
>>>> Chris
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jan 23, 2023 at 4:05 PM Kellyn Pot'Vin-Gorman <
>>>> dbakevlar_at_gmail.com> wrote:
>>>>
>>>>> For me, it's not a big deal. Oracle has a lot to manage with their
>>>>> cloud customers and their on-premises one, so they are no longer certifying
>>>>> anything outside of their own clouds. We have support for Oracle databases
>>>>> in Azure and when a problem arises, you simply verify the problem is a
>>>>> database issues and then ask the customer to open up an SR. Ensuring that
>>>>> customers understand the difference between certified and supported is
>>>>> often the biggest hurdle, but it's not really a big deal. Oracle supports
>>>>> Oracle on Azure and that's the important thing. That they don't have the
>>>>> resources to certify it end to end running on Azure- heck, they probably
>>>>> wouldn't know where to start anyway.
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>> *Kellyn Gorman*
>>>>> DBAKevlar Blog <http://dbakevlar.com>
>>>>> about.me/dbakevlar
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jan 23, 2023 at 12:43 PM Chris Taylor <
>>>>> christopherdtaylor1994_at_gmail.com> wrote:
>>>>>
>>>>>> For you guys running in clouds other than Oracle's public cloud, how
>>>>>> do you get around this doc? I know you'd have to almost volunteer the
>>>>>> information that its another vendor's cloud, but dmidecode will show that
>>>>>> its a cloud environment so I'm curious.
>>>>>>
>>>>>> Has anyone run into issues related to this?
>>>>>>
>>>>>>
>>>>>> Doc: Oracle Database Support for Non-Oracle Public Cloud
>>>>>> Environments (Doc ID 2688277.1)
>>>>>>
>>>>>

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