Linda Fishman Hoyle

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Updated: 1 hour 9 min ago

The Best Transformation Story Ever

Thu, 2016-10-20 15:19

Oracle’s transformation story isn’t new. It just gets better over time. As companies transition to the cloud and become digital businesses, who better than Oracle to guide them through these changes? Oracle writer Margaret Lindquist shares many of these insights in Oracle’s Safra Catz (pictured left): How Finance Can Lead Cloud Transformation.

Show Me the Money

Unless you’re a start-up, most companies already have an ERP system in place, if not many ERP systems accumulated over time. That was the case in 1999 when Oracle set out to reduce multiple, disparate systems around the world to a single source of truth.

“By eliminating that duplication and consolidating systems, we were able to invest in our main business. When we started this effort, we spent $650 million a year on R&D. Now, we spend $5.6 billion. That is the goal with these ERP transformations. It’s critical to simplify and run the business in such a way that resources are released to invest in your main business.” – Safra Catz

Simplification, consolidation, and rationalization are just as relevant with the cloud. GE Digital has taken this advice to heart, replacing its fragmented ERP structure with ERP Cloud and investing those savings in innovation.

Don’t Forget the Human Element

Not every transformation is driven by cost savings. CIO Mark Sunday describes Oracle’s transformation into a cloud-first company as a way to engage with customers and employees in a digital world. No matter where your cloud journey begins, the hardest part will be dealing with people’s resistance to change.

Safra offers this advice: “You have to provide employees with so many benefits in terms of improved productivity, cost savings, and better efficiencies, that on their own they begin to look for other opportunities to push the capabilities of the systems.”

The hot new cloud product for true customer service

Wed, 2016-10-19 17:15

A Guest Post by Bill Miller, Oracle product management director (pictured left)

It’s such a pleasure doing business with a company that has a 360-degree view of me as a customer. All my information—from different touchpoints that I’ve used to contact the company to purchase products and receive service and support—is consolidated in a master record. When a company manages my data efficiently, I tend to engage more, spend more, renew my loyalty, and tell my friends.

Managing customer data is at the crux of delivering a positive customer experience. Despite their importance, most master data management (MDM) solutions are a bit onerous. They are typically expensive on-premises deployments, which are time consuming to set up and to obtain results.

Oracle Customer Data Management Cloud (CDM) changes the game

CDM Cloud is an affordable solution for a company’s master data management challenges. It’s a single, easy-to-use application that consolidates, cleans, completes, and coordinates customer data from different systems across the enterprise—delivering a current, complete 360-degree view.

The technology has actually been around since the introduction of Fusion, strategically embedded in the Fusion CRM / OSC platform. CDM as a cloud service is new (as part of Oracle CX Cloud) and is the first truly SaaS-based, next-generation MDM platform. It leverages Oracle’s decades of experience in the MDM industry.

Oracle CDM Cloud creates a trusted master customer profile

Based on a recent survey from Experian, on average, customer data resides in at least nine different systems, making it difficult to know what is really there and what is really happening. This is mainly a result of the expanding applications ecosystem used to run any business.

Oracle CDM Cloud uses a cross-reference registry to tie data together from multiple sources to create a “best version” record. Ken Readus from eVerge Consulting says, “We see Oracle CDM as the perfect, easy-to-use solution for our clients to create a common, sharable “customer master” from all the cloud and on-premise applications that have sprung up over the years.”

Besides centralizing data from multiple systems, Oracle CDM Cloud also resolves the issue of bad or duplicate data. Most business applications, such as Salesforce, Microsoft, and SAP, don’t have the embedded function to check data quality.

Why are so many Oracle CX, ERP, and Salesforce customers signing up for Oracle CDM?

Most companies know how a single, complete 360-degree view of the customer positively affects their customer service. But there are so many benefits that extend beyond the increased customer loyalty, retention, and reference sentiment, which I mentioned at the beginning of this post.

For instance, Oracle CDM Cloud increases customer insight. That in turn, reduces churn. There are fewer risk / compliance issues as a result of CDM’s data governance capabilities.

Also, CDM Cloud helps companies better manage their sales territories. Businesses can segment their marketing campaigns more completely. Reporting is more accurate and timely.

For More Information

To learn about the exceptional capabilities and benefits of Oracle CDM Cloud, go to this link for an overview, features, pricing, and a data sheet.

October 26th: Exelon Corporation—Oracle HCM Cloud Customer Forum

Thu, 2016-10-13 17:24

Join us for an Oracle HCM Cloud Customer Forum call on Wednesday, October 26, 2016.

Tim Hickey, Director of HR Strategic Services, and Duane Akin, Director of IT at Exelon Corporation, will discuss their company’s journey from on-premises Oracle PeopleSoft HR applications to Oracle HCM Cloud. You will hear how they are tracking toward the goal of lowering Excelon’s TCO and improving the efficiency and effectiveness of its HR operations.

Register now to attend the live forum on Wednesday, October 26, 2016, at 9:00 a.m. PT.

Customers talk to each other—and everyone wins

Wed, 2016-10-12 20:40

A Guest Post by Oracle Senior Vice President Chris Leone, Applications Development (pictured left)

Most customer panels are conversations between the moderator and the customer. Not in Cara Capretta’s HCM session at OpenWorld 2016. Two minutes into the conversation, the HR and IT leaders from Kaiser Permanente, SGS, Siemens Corporation, MoneyGram, and IPSOS were laughing and joking with each other.

“We’re in this Together”

It turns out that the panelists knew each other from reference calls.Caroline Villemin, HCM Systems Manager of IPSOS, said her reference call with SGS was “more than just getting feedback on the solution; we really discovered the customer community and everything around it.”

Etienne Delobel, HRIS Director of SGS, described the interaction with a professional colleague this way: “When Caroline and the CFO of IPSOS came for an on-site visit, they spent half a day with us looking into our HCM platform. I told them that if they go with HCM Cloud, we'll work together, and we'll be together." He added, “There are all these great features available in the cloud. The thing is, I do not have enough resources on my team to play with them, to have fun with them. So now I'm looking at how IPSOS is implementing and using things like self-service. They’re prototyping for us.”

Customers Connect Online

In the on-premises world, customers interacted mostly with vendors and partners. Now that everyone in the SaaS world is on the same release, customers are looking more to each other for advice. You see this in online communities such as Oracle’s Customer Connect, where customers join discussion forums on topics covering CX, HCM, ERP, EPM, and more.

The HCM Cloud community alone has 20,000 active community members. In this Profit Magazine interview with Oracle SVP Chris Leone (pictured left), he points out that activity in the cloud community has grown because people are sharing information across organizations. They’re saying, “Hey, take advantage of this new succession planning feature, or this new career development tool. They’re sharing reports.”

Oracle Listens

In addition, customers use the Idea Lab to submit ideas, collaborate on development, and vote for their favorite ideas. According to Leone, 80 percent of the enhancements in Release 12 were customer-driven. HCM customers have submitted 7,200 ideas so far.

Are you part of this online community? We encourage you to sign up today.

Here’s why Oracle Cloud Apps rocked it at OpenWorld 2016

Wed, 2016-10-05 13:31

A Guest Post by Oracle Sr. Director Deb Hamilton, Cloud Applications, Outbound Product Management (pictured left)

 For Oracle and our SaaS customers, OpenWorld 2016 was a time to celebrate our mutual success. We are leading and growing the SaaS market with more than 12,500 overall SaaS customers, 10x more ERP customers than Workday, and 2.5x more new HCM customers in FY16 than Workday.

We are grateful for the many customers who shared their success stories in sessions and on panels. This vast customer presence did not go unnoticed by the analysts, influencers, and press. Many commented on the strong customer advocacy at this year’s OpenWorld, and how effectively customers articulated their reasons for choosing and moving forward with Oracle Cloud.

We deliver innovation fast

Our executives re-iterated our expectation that 100 percent of our customers will move to the cloud. The driving force behind this tremendous shift to the cloud is our ability to deliver modern and superior applications, faster than we ever could before. With every SaaS customer on the same release, we can get precise and immediate feedback through usage and performance data.

In addition, customers are sharing best practices and product insights with each other. In fact, customers are pushing us to deliver even more innovation faster. Once users fully understand how the cloud model works, they cannot get enough of the “good stuff” and keep pushing the envelope.

We’re becoming a service-centered company

Not only has the way we design products changed, the customer experience has changed. We are making a radical transformation from a product-centered to a service-centered company. Our modern ownership experience promises zero-hassle buying, accelerated adoption, and unlimited growth. Just see for yourself the strides we have made.

What hasn’t changed is the breadth of our offering. Customers can choose from a complete suite of business applications for CX, ERP, HCM, SCM, EPM, and data. For existing customers, we provide prebuilt adapters back to our existing on-premises applications so that their businesses remain connected.

Our apps are unique

What is fundamentally unique about our SaaS applications is that they’re data-driven, leveraging both internal and external data. We’ve also added more ways to personalize these applications without interfering with upgrades. In addition, our level of investment in security is hard to match, making our SaaS applications more secure than most on-premises deployments.

And there’s more: New smart software solutions

And, as a cherry on top, at this OpenWorld we announced a brand new category of applications, our Adaptive Intelligent applications. These are unique in the industry. They combine mounds of data and expertise of our highly trained and skilled data scientists, courtesy of Oracle Data Cloud, with complex data parsing algorithms, and our broad suite of SaaS applications to deliver insightful actions and offers. Examples include optimized payment terms, personalized commerce offers, best fit candidates, best value freight, optimized working capital and balanced costs, and many, many other next best actions and offers. Learn more about our Adaptive Intelligent apps.

October 11, 2016: KPN Netherlands—Oracle Sales Cloud Customer Forum

Wed, 2016-10-05 11:23

Join us for an Oracle Sales Cloud Customer Reference Forum on Tuesday, October 11, 2016.

KPN is the largest telecom and IT service provider in the Netherlands. Irma van Mil, Unit Manager Sales & Service, KPN, will discuss how Oracle Sales Cloud continues to contribute to KPN’s strategy of “strengthen, simplify, and grow.”

Register now to attend the live Forum on October 11, 2016, at 4:00 p.m. CET.

The Biggest OpenWorld 2016 Takeaway

Tue, 2016-09-27 17:14

A Guest Post by Oracle Vice President Natalia Rachelson, Cloud Applications, Outbound Product Management (pictured left)

What an amazing conference, full of crazy energy and excitement fueled by music from Gwen Stefani and Sting. Ha! Try to top that!

All the billboards and buildings surrounding Moscone Conference Center were covered in Oracle Cloud posters with quotes from Oracle Cloud customers. For Oracle SaaS, the saying “proof is in the pudding” could not ring more true this year as almost every apps session included customers speaking on behalf of our solutions. “Yes and Yes” to more customer advocates!

As Oracle EVP Steve Miranda told one audience, “There's nothing I could do or say that represents us as well as you, our customers.” Here’s a sampling of the invaluable advice that happy Oracle SaaS customers dispensed to their colleagues during the conference:


  • Spend time upfront on business process simplification and normalization (SaaS = No Customizations)
  • Leverage solution configurations to tailor the app to meet your specific business needs
  • For truly unique requirements, consider extending the apps with PaaS
  • Remember that out-of-the-box solutions have industry best practices built in, so use them; they will make your lives easier


  • Trust Oracle. Everyone who grapples with various security questions ends up with the same conclusion—Oracle can handle security a lot better than we can. Leave it to the expert.
  • There’s the prospect of sleeping better. Compared to on premises, Oracle Cloud is a lot more secure at every single layer from hardware to applications delivery with data encrypted in transit and at rest.

Note: A typical $1B enterprise spends $30M on IT (all of IT including security), Oracle invested $7B across the entire red stack and inclusive of cloud operations on R&D and security.


  • Get ready to consume innovation, and lots of it, with every single release. Releases come at least twice a year.
  • Change management is king. Users must be ready to consume new stuff. Once they get the hang of it, they will keep asking for more.


  • It’s OK to be a straddler. If you’re not ready to go full cloud, no problem keeping some applications on premises for a while.

Note: Customers can meet any integration challenge using Oracle’s range of solutions from pre-built adapters and accelerators to Integration Cloud Services to fully integrated cloud solutions.

The tipping point

  • It’s not just about cost. While cost savings are an indisputable value, the even bigger value is the ability to be modern, nimble, and agile; to dazzle employees with new shiny work tools; to let them spend their creative energy on what matters to your business, instead of reconciling multiple Excels and manual data uploads and downloads.

Note: And, how about an adaptive intelligence system that uses reams of data and your own business intelligence to recommend your employees next best action/step/offer that they should undertake as if they have a brainstorming partner right there with them. How about that?

Now this

The possibilities with cloud and Oracle SaaS are truly endless. Encourage your prospects and customers to come join our party and let the OpenWorld 2016 music never stop.

Get Ready for the Hottest, New Machine Learning and Data-Powered Apps

Tue, 2016-09-20 10:37

A Guest Post by Oracle Vice President Melissa Boxer (pictured left) 

Have you ever wondered how Pandora, Netflix, and Uber make it possible for you to create personalized music sets, find movies worth watching, or get from point A to B? These services are all powered by sophisticated machine learning algorithms that continuously learn about you—delivering what you need most, just when you want it.

A New Category of Apps

Now you can get the same amazing experiences with Oracle Applications. We are announcing a powerful new category of decision science and data-driven apps at OpenWorld that add value to our CX, HCM, ERP and SCM cloud applications.

You may have heard competitors announce product strategies with character names like Watson, Holmes, or Einstein. The difference between them and us is that we’re delivering real software and real apps, not just smart-sounding platforms that require customers to build solutions from scratch. Instead, Oracle is taking an applications-first approach in order to provide immediate value to our customers.  (Genius, I know.)

Intelligence Powered by Data

The key to these new apps is that they’re powered by enormous amounts of consumer and business data from Oracle’s Data Cloud—anonymized, of course. Data Cloud has over five billion profiles, 45,000 attributes, and reaches 90 percent of US online audiences with an active digital ID. The combination of data and decision science provides tremendous insight about an individual and others like them within a given context (e.g. temperature, location, social activity, and more). This means they can deliver smarter results at an individual level.

Adaptive and Continuously Learning

These apps are also adaptive. They continuously react, learn, and adapt to your changing needs and patterns. Let’s say you’re a regular coffee drinker and go to your neighborhood cafe every day. Wouldn’t it be nice if, on a hot day, your local coffee house sent you an offer for an iced coffee instead? That’s a smart app—understanding what you like and taking into account the context to make a highly personalized offer. And, the app will learn from your response and deliver something even more personalized the next time. This is just one example of the many ways these apps can be used across different domains and industries.

I feel strongly that Oracle is poised for incredible success as both a category maker and category leader in this emerging space. We have the largest data exchange, most complete applications portfolio, best decision scientists, and the first and only applications-first approach. No other vendor can touch that.

At OpenWorld, Vice President Jack Berkowitz and SVP Clive Swan (head of the AI team) will present a session entitled From Netflix to the Enterprise [CON7023] on Tuesday, September 20, 11:00 – 11: 45 a.m. in Moscone West, Room 2012. They will be showcasing all of our apps across CX, HCM, SCM, and ERP and reviewing our product architecture and roadmap.

 You can refer to the press release for more information. 

Oracle CPQ Cloud, the Gift that Keeps Giving, at Oracle OpenWorld 2016

Tue, 2016-09-06 23:05

A Guest Post by Chris Haussler, Senior Principal Product Manager, Oracle (pictured left)

In the 1920s, an advertising salesman delivered the slogan. The gift that keeps giving, to market a record player. The idea was that if you gave this record player as a gift, the recipient would think of you every time he used it. Pretty clever.

What does this have to do with software? I’ll go out on a limb: CPQ Cloud is the front-office software gift that keeps giving. Like the record player, CPQ Cloud’s customers earn incrementally more benefit the more they use it. Don’t believe me?

Proof of Benefit

As you’d expect, companies that invest in front-office transformation tools, such as marketing automation, SFA, and CPQ, get benefits from the increased efficiency that these tools bring to their processes. But after that initial efficiency windfall, it’s important not to get complacent. The potential opportunity is much greater. Persistent use of CPQ Cloud not only helps sales reps serve customers day-to-day, it also builds a storehouse of information about buying behaviors and product mix. This data can be used to optimize product offerings, sales processes, and channel sell-through.

The result: better sales resource utilization, improved margin, and superior market competitiveness.

It Keeps on Giving

But here’s how CPQ Cloud continues its gifting ways. As markets change, the opportunities to review and retune CPQ Cloud continue, offering incremental improvements again and again. CPQ Cloud administration offers the easy-to-use tools to get these changes to market quickly. After 15+ years in the market, we’ve realized that the best CPQ Cloud customers use the tool not only for sales automation, but to drive continual growth and profit.

Key Sessions at OpenWorld

At Open World 2016, CPQ Cloud offers content for customers at every stage: whether new to sales transformation or looking for the next step in their sales optimization journey.

For beginners in every industry, we recommend a survey of sessions to see how Oracle CPQ Cloud can be combined with other products in the Oracle portfolio:

  • Maximize Results from Oracle Sales Cloud and Oracle CPQ Cloud [CON6937]
  • Graduate to full Quote-to-Cash in the Cloud with CPQ Cloud integrated to Oracle ERP and Oracle SCM Clouds [CON7079]
  • Optimize Customer Engagement with a Multi-Pillar Oracle Customer Experience Solution [CON7958]
  • Connect Oracle CPQ Cloud to E-Business Suite [CON7078]

Financial Services and Communications companies have sessions that demonstrate CPQ Cloud’s ability to serve the distinct sales processes in those industries:

  • Oracle CX for Financials Services – CPQ Cloud [CON7080]
  • Oracle CX for Communications – CPQ Cloud [CON7081]

Of interest to all, but particularly relevant for CPQ Cloud customers seeking that next ROI-building transformation:

  • What’s Your CPQ Maturity? A Business Panel Discussion [CON7076]
  • Oracle Configure, Price, and Quote Roadmap [CON6320]

Register Now

We encourage you to attend OpenWorld 2016 and participate in the CPQ Cloud sessions that speak to your needs. As CPQ Cloud is the gift that keeps giving, you will be glad you did ... again and again.

Session Catalog and Registration

Brand Transformation Starts with Oracle Marketing Cloud at OpenWorld 2016!

Fri, 2016-09-02 09:13

A Guest Post by Jennifer Dennis, Director of Marketing, Oracle (pictured left)

Learn how leading companies deliver the best of their brand with Oracle Marketing Cloud at Oracle OpenWorld 2016 in San Francisco, September 18–22, 2016.

Hear Laura Ipsen,General Manager and Senior Vice President, Oracle Marketing Cloud (pictured right), at our general session on Brand Experience: Modern Marketing Transformation. You’ll get insights into how brands are making this data-driven digital transformation and achieving dramatic results. Laura will be joined by Ninish Ukkan, Senior Vice President, Head of Technology for eHarmony.

Then see how Modern Marketing works in sessions featuring MongoDB, DocuSign, Nestle USA, Team One, LinkedIn, CSC, Clorox, technology partners, and Modern Marketing experts. Attendees will experience how Oracle Marketing Cloud is the solution that marketers love and IT trusts.

Whether you’re focused on marketing automation or cross-channel marketing, you’ll get insights into solutions for data-driven, mobile, and account-based marketing to help you achieve a personalized customer experience.

Modern Marketing experts will offer demonstrations and an in-depth look at some of the exciting new solutions and features released for Oracle Marketing Cloud.

You won’t want to miss these opportunities to transform yourself into a Modern Marketer. If you have questions, contact me at

Use these links to get more information and to register

If you have questions, contact me at

Steve Miranda’s CXOTALK: Will Data Make Apps Smarter?

Thu, 2016-09-01 15:08

If you want to know what Steve Miranda is going to talk about at OpenWorld, his interview with ZDNet columnist Michael Krigsman provides a few clues. One topic sure to get top billing is data—as in Data Cloud’s ability to combine third-party data (cookies, mobile ID, credit card purchases, etc.) with first-party data.

You’ve probably heard about Data Cloud in the context of marketing. If you’ve ever clicked on an item in one web site and then seen ads for that item on another web site, you’ve experienced the power of data.Instead of targeting broad customer segments, marketers can now connect digital identities across marketing channels (Facebook and Twitter handles) and devices (desktops, tablets, mobile devices) and target anonymous—with emphasis on anonymous—individuals.

But here’s where Miranda's talk gets really interesting. He says that we’re only at the beginning of potential uses of Data Cloud. For example, you could create highly compelling, next-best offers by combining purchase data from Commerce Cloud with external purchase intent data. Or you could determine whether or not to take a supplier discount based on real-time currency rates or supplier ratings. To hear Steve describe his vision, click here.

Steve sums up the future of apps in this way: “Collect as much data as you can, use that data to make better product, and that’s where we think it’s going to go in SaaS.”

Guaranteed, this won’t be the last time you hear the words data and applications together.

Now is the Time. This is the Place. ERP Cloud at OpenWorld 2016.

Mon, 2016-08-29 17:46

A Guest Post by Oracle's Kazim Isfahani, Director, ERP Strategy (pictured left)

The excitement level is building for OpenWorld 2016, September 18 - 22 in San Francisco, CA. CFO’s, project leaders, procurement officers, along with finance and operations leaders, will gather at the premier executive destination to learn more about shifting their business to the cloud to build the business of tomorrow.

Last year, OpenWorld session attendees with an ERP content focus grew 80 percent.One year later, we have twice as many customers and we're offering more than 50 general, conference, and ‘Meet the Expert’ sessions expressly dedicated to ERP Cloud. These sessions are designed to help ERP Cloud customers and prospects hear from their peers, learn from Oracle’s experts, and maximize their time at OpenWorld.

ERP Showcase

New this year is the ERP Showcase which brings together Oracle’s ERP team and partners to help organizations create their own path to the cloud. All track sessions, product demos, theater presentations, networking, and more will be co-located on the third level in Moscone West. This is a unique opportunity to secure all of your ERP Cloud needs from one central location. ERP Showcase sponsors include Cognizant Technology Solutions, Emtec, Forsys, Huron, Infovity, and Prometheus Group.

Customers Sharing Their Journeys

Again this year, we’ll feature a plethora of customers, each willing to share their journey to the cloud. Attendees will have the opportunity to hear from senior executives from companies including Orange, Qualcomm, GE Digital, Profound Medical, City of Detroit, Alex Lee, Skanska, Hillside Family Agencies, Ballard, and the Cerebral Palsy Association of NY. These speakers bring a treasure trove of critical information and proven success recipes that will guide those of you seeking an ERP Cloud journey of your own. The learnings gleaned from these cloud veterans will prove invaluable!

ERP Cloud Execs and Sessions

Key Oracle ERP executives will be on-hand, including Rondy Ng, SVP Applications Development; Tom Anthony, VP Procurement Product Strategy; Colleen Baumbach, VP Applications Development, and Terrance Wampler, VP Financials Product Strategy. Each will be showcasing the latest product releases and associated roadmaps across the ERP family.

Here are a few of the 50 ERP Cloud not-to-be missed sessions from the Session Catalog:

  • “How Oracle’s Modern Cloud Applications Can Drive Your Success,” September 19, 11:00 am PT | Room 3008 [GEN7758]
  • “Run Your Modern Business on a Modern Cloud,” September 19, 2:30 pm PT | Room 3008 [GEN7298]
  • “Oracle Procurement—Empowering Modern Procurement,” September 19, 4:30 pm PT | Room 3001 [GEN7254]
  • “Oracle Project Portfolio Management Cloud—Seize the Digital Opportunity,” September 19, 4:30 pm PT | Room 3003 [GEN7279]
  • “Finance Takes Control and Transforms with the Cloud,” September 20, 10:45 am PT | Room 3001 [GEN7299]
  • “Managing Your Revenue by IFRS 15/ASC 606: Oracle Financials Cloud and Oracle E-Business Suite,” September 21, 11:00 am PT | Room 3016 [CON7314]
  • “Oracle Financials Cloud Implementation: A Customer Experience,” September 21, 3:00 pm PT | Room 3001 [CON6064]


Meet the Experts

This ever-popular activity is an opportunity for you to meet with the Oracle ERP Cloud experts, the people who design and build the applications. There are three sessions scheduled.

  • “Meet the Experts: Oracle Procurement Cloud” September 20, 11:00 am PT | Room 3001A [MTE7785]
  • “Meet the Experts: Oracle Financials Cloud” September 21, 3:00 pm PT | Room 3001A [MTE7784]
  • “Meet the Experts: Oracle Project Portfolio Management Cloud,” Sep 21, 12:15 pm PT| Room 3001A [MTE7792]


These interactive sessions allow for discussions on Oracle Applications strategy and customer specific business and IT strategy. The experts are available to discuss the latest releases and share insights into the best path for your enterprise. For those of you considering ERP Cloud, this is a perfect opportunity to meet with the product development and strategy team, and learn more about the product. Space is limited, so we recommend that you pre-register.

Demo Grounds and More

The Demo Grounds are a great way for you to network and discover everything our partners have to offer. Want all that ERP Cloud has planned in one place? Visit ERP Central @ OpenWorld 2016.

What About After Hours?

After a long day of learning, networking, and sharing, OpenWorld has plenty of fun planned as well.

  • Welcome Reception on Sunday, September 18 at 7:00 pm on the Oracle Cloud Plaza @ Howard Street
  • ERP Central Happy Hour on Tuesday, September 20 at 6:00 pm, on the third floor of Moscone West
  • Billy Joel concert on Wednesday, September 21 at AT&T Park, an exclusive, private event
  • Numerous partner events; visit the partners’ booths on the third level in Moscone West for details.


Register Now

Oracle ERP Cloud is top of mind for companies across size, industry, and geography. The ERP Cloud agenda for this premier event offers you both depth and breadth and an opportunity to hear from experienced Oracle ERP Cloud customers and to apply the best practices in your own organizations.

Oracle Supply Chain Cloud Takes Off at OpenWorld 2016

Fri, 2016-08-26 13:35

A Guest Post by Jon Chorley, Oracle CSO & Group Vice President, SCM Product Strategy & PLM (pictured left)

A great deal has happened since Oracle OpenWorld last year. I’m not talking about the daily shocks and counter-shocks of the U.S. election, nor Britain’s unexpected decision to exit the EU, nor the thrills and challenges of the recently concluded Rio Olympics. As strange, as surprising, and at times as amusing, as those have been, I’m talking about the change that has taken place in supply chain.

Last year at OpenWorld we announced our plans to deliver the broadest suite of built-for-the-cloud, enterprise-class supply chain applications. And that is exactly what we have done. The Oracle Supply Chain Cloud is here. Already some 1,000 customers have committed to some or all of these solutions and that number is accelerating.

What do businesses need from supply chain solutions?

When we started this journey, we recognized that businesses need three things from new supply chain solutions:

  • Solutions designed and built for the modern supply chain and the modern supply chain user that can be deployed in the cloud. Yesterday’s systems on cloud are no better than yesterday’s systems on premise. Oracle took the harder road and it has paid off.
  • Comprehensive capabilities that enable businesses to operate their end-to-end supply chain—not piece-part solutions that they have to stitch together themselves.
  • A practical path to the cloud. Businesses need a clear target and end goal, with the ability to deploy and to realize value as they go. This requires a vendor with the strategic vision and wherewithal to deliver continuous innovation that can be adopted and leveraged as needed.

How is Oracle addressing these needs?

At this OpenWorld we’ll demonstrate in detail how we have addressed these needs. Using a combination of education sessions, customer speakers, forums, access to experts, and of course the Demo Grounds, you will be able to see the potential for your company, hear how your fellow customers are approaching this transition, and get a clear sense of our product roadmap. (See SCM Central @ OpenWorld for details.)

Along with the overview sessions, there are four main tracks covering your primary business flows with ample opportunities to explore each. They are:

  • Ideate to Commercialize: Everything you need to maximize your return in innovation spend and to control the complete lifecycle of your product information
  • Source to Settle: Covering the full procurement lifecycle and supporting both direct and indirect material with full integration to supply chain processes
  • Order to Cash: Comprehensive order management, combined with the ability to support omni-channel capture and fulfilment; also full transportation and global trade management
  • Plan to Build: Next-generation planning designed to empower the “citizen planner,” combined with comprehensive discrete manufacturing capabilities supporting a wide variety of manufacturing methods

Key SCM Cloud sessions at OpenWorld

See the Session Catalog 2016 for the full schedule and many more sessions:

  • General Session: Oracle Supply Chain Cloud [GEN6347] Speakers: Richard Jewell, SVP, Applications Development; Randy Chinn, Partner, IBM; Sarosh Khan, Associate Partner, IBM
  • Journey to Supply Chain Management Cloud: Insights from the IBM Global C-suite Study [CON7949] Speakers: Sarosh Khan, Associate Partner, IBM; Rahul Patel, Associate Partner, IBM; Karen Butner, Research Director, IBM
  • Oracle Supply Chain Management Cloud for Manufacturing Companies [CON6775] Customer Speaker: Kirk Boivin, Director Of Operations, Profound Medical Inc.
  • Oracle Manufacturing Cloud and Planning Central Cloud: Early Adopter Panel [CON6774] Customer Speakers: Andre Zardini, CIO; SunCoke, Rashed Dewan; VP Finance and Interim CFO, Profound Medical
  • Order to Cash with Oracle Supply Chain Management Cloud: Customer Case Studies [CON6788] Customer Speakers: Abhijeet Bhandare, CIO, GE Power; Michael Massimino, Director of IT, Telogis Inc.
  • Strategies to Achieve Sustainable Growth: Oracle Innovation Management Cloud [CON6853] Customer Speaker: Steve Abruzzi, NBTY

There’s still plenty of time to register. Don't miss this fantastic opportunity to explore the wonderful world of Oracle Supply Chain Cloud in San Francisco, September 18-22.

Social Successes Shine at #OOW16

Tue, 2016-08-23 17:50

 A Guest Post by Angela Wells, Oracle Senior Director, Outbound Product Management, Social 

Once again, Oracle will shine a spotlight on social customer successes and the latest Oracle Social Cloud innovations. This year’s content will focus on how social touches every area of the business from customer service to marketing to business intelligence. And some of the world’s biggest brands—like General Motors, Dr Pepper Snapple Group, and Mack Trucks—will join us on stage to bring these social innovations to life. Also, back by popular demand, is our Social Intelligence Center, showcasing our interactive data visualization technology across several HD screens. Think of it as the interactive social media hub for OpenWorld.

Oracle OpenWorld 2016 kicks off on Sunday, September 18, with great User Group content and an opening keynote by Larry Ellison. The event presents an excellent opportunity for digital and social professionals to get engaged, stay informed, and to learn how to adapt to massive change and innovation happening across every single industry worldwide.

Follow Us Via Social

Whether attending or not, be sure to follow Oracle Social Cloud on our social channels as we’ll be covering #OOW16 from start to finish: FacebookTwitterLinkedInGoogle +Instagram, and Oracle Social Spotlight.

Here are some of the highlights:

Social Cloud and Customer Presentations

There’s no better advertising than showcasing your customer’s successes. And that’s what all our sessions will do, while giving attendees real, take-home execution tactics and strategies. See below some highlights: 

  • “Social Data Driving Business Intelligence” with General Motors, Polaris, Dr Pepper Snapple Group and Oracle Social Cloud [CON7342]
  • “Is Social the New Customer Call Center?” with General Motors, Cummins, D&M Holdings and Oracle Social Cloud [CON7340]
  • “Tackling The Content Conundrum” with T.H. March, FamilyShare Network and Oracle Social Cloud [CON7341]
  • “Influencers - Business's Not So Silent Partner” with Mack Trucks, M&C Saatchi, Hornblower and Oracle Social Cloud [CON7344]
  • “How Social Service Guides the Customer Experience” A Ted-style session with Oracle’s Angela Wells and General Motors’ Dr. Rebecca Harris Burns [CON7339]
  • “A Sky-High Overview of the Oracle Social Cloud” with Oracle Social executives Faz Assadi and Christie Sultemeier [CON7343]

Social Intelligence Center

Part of CX Central, Oracle Social Cloud’s Social Intelligence Center is a command-center style data visualization experience. Our SRM intakes incredible volumes of social data across the globe and displays it in engaging visuals so users can quickly understand and spot trends and insights. We’ll have the SRM searching for everything related to #OOW16 so users can see what’s trending at OpenWorld from top influencers to geo-location data. The area will have plenty of seating and charging stations. Additionally, Oracle Social Cloud executives will be on-hand to give demos of the SRM, allowing attendees to experiment with our social tool and understand the power social can have for your business.

The Social Intelligence Center is part of CX Central, which is located in Moscone Center, West Level 2 lobby area. Hours of operation will be Monday (10:15am – 5:30pm), Tuesday (10:15am – 5:15pm, and networking reception 6:00pm – 7:30pm), and Wednesday (10:15am – 4:15 pm).

Inspiring and Innovative Keynotes  

Always exciting and inspirational, keynotes by top Oracle executives—Larry Ellison, Mark Hurd, Thomas Kurian, and Chris Leone—provide insight into the state of business, technology, innovation, and the future.

Celebration and Networking

The networking fun starts on Monday night and events go on throughout the week across all of San Francisco, with a spectacular community appreciation event on Wednesday night along the city waterfront at AT&T Park, featuring a live performance by Billy Joel, and complimentary food and beverages. Bring your phone and let’s get social!

Encourage your prospects and customers to come celebrate the Oracle Community by networking with digital and business leaders, cloud customers, and subject matter experts. It’s a can’t-miss event—and in one of the most beautiful, exciting cities in the world—San Francisco.

Join Oracle Service Cloud at OpenWorld 2016!

Sun, 2016-08-14 22:42

A Guest Post by Stephanie Kaleva, Manager, Executive Programs Customer Advocacy, Oracle Service Cloud

We’re looking forward to an exciting week for Oracle Service Cloud at OpenWorld 2016 in San Francisco, September 18 - 22, 2016.

We have scheduled 19 sessions featuring key customers (Kohl’s, Lane Bryant, Nintendo, and more), industry influencers, and product experts. From these sessions, you will discover Oracle Service Cloud’s vision for the future of customer service.

You'll also learn what you can do now to approach IoT, contact center engagement, mobile, and chat trends to create a proactive, personalized customer service experience.

Experts will be on site in the demo grounds, mini theater sessions, and hands-on labs to provide you with an in-depth look at some of the exciting new solutions and features released, including Oracle Engagement Cloud.

You won’t want to miss these opportunities to build a modern service survival guide, so here are your next steps:

If you have questions, contact me at

Oracle EPM Cloud in Focus at OpenWorld 2016

Tue, 2016-08-09 12:52

A Guest Post by Jennifer Toomey, Sr. Principal Product Marketing Director, Oracle 

Oracle OpenWorld San Francisco (September 18 - 22, 2016) offers more Oracle EPM content and expert experience than any other conference in the world. It features more than 60 EPM conference sessions, a dedicated EPM Showcase area for demos, three hands-on labs, plus presentations from multiple customers, partners, and Oracle staff.

Whether you already have, or are considering, an Oracle EPM solution, Oracle OpenWorld is the place to be.

Cloud: With multiple new cloud offerings released this year, EPM Cloud is in the spotlight with sessions featuring Oracle EPM Cloud customers, products, and strategy, as well as roadmap. Attendees will have the opportunity to get a closer look at these new cloud solutions. In addition, a number of customers will share their experiences and results from using Oracle EPM Cloud.

On Premises: There will also be sessions covering on-premises Oracle EPM products, including customers’ case studies, what’s new, and what’s coming.

EPM Showcase: This year we have created an area specifically for EPM that will be located on the second floor of Moscone West. Attendees can take advantage of this opportunity to meet with EPM prospects and customers in a central location that integrates conference sponsors, exhibitors, and demos.

Recommended Sessions

  • Oracle EPM General Session with Deloitte: Executive Briefing on Oracle’s EPM Strategy and Roadmap [GEN6336]
  • Customers Present: Oracle EPM and ERP Cloud Together [CON7514]
  • Customers Present: EPM Cloud for Midsize Customers [CON7515]
  • Application Integration: EPM, ERP, Cloud and On-premises - All the Options Explained [CON7497]
  • Product Development Panel Q&A: Oracle Hyperion EPM Applications [CON7538]

Customers: Watch for these customers who are speaking: Barnes & Noble, Harvard Medical Faculty Physicians, Mattel, CIMA, JC Penney, Virginia Commonwealth University, Babcock & Wilcox, Lexington-Fayette Urban County, Meredith Corporation, SNC-Lavalin, and many more.

Get More Details: Use this link to find out everything about Oracle EPM and OpenWorld 2016. And, don’t forget the Customer Appreciation Event at AT&T Park on Wednesday evening, September 21.

Have fun and learn at Oracle OpenWorld 2016. We look forward to seeing you in San Francisco!

September 7, 2016: Telogis—Oracle HCM Cloud Customer Forum

Mon, 2016-08-08 10:49

Join us for an Oracle HCM Cloud Customer Forum call on Wednesday, September 7, 2016.

Janet Randolph, vice president, Human Resources, and Rosetta Jasperson, manager HR Operations and Systems, will discuss how Oracle HCM Cloud helped Telogis consolidate its data, integrate its payroll system globally, and improve reporting and data reliability. Randoph and Jasperson also will share the importance of an integrated operation—being able to implement inventory and finance in the cloud along with HCM was a key decision point for the company.

Register now to attend the live Forum on Wednesday, September 7, 2016, at 9:00 a.m. PT and learn more about Telogis’ experience with Oracle HCM Cloud.

Steve Miranda’s Big Bet: One Hundred Percent SaaS

Fri, 2016-08-05 12:41

EVP Steve Miranda (pictured left) is certain of one thing: one hundred percent of businesses will move their applications to the cloud. It’s just a matter of time, Miranda says, because as Oracle makes better software faster, "this is the model that all our customers will want."

Technology writer Donovan Jackson published "One hundred percent SaaS?" after Steve's recent visit to Australia.

Excitement Builds for HR Professionals at OpenWorld, September 18 - 22, 2016, in Beautiful San Francisco!

Mon, 2016-08-01 17:51

A Guest Post by Paul Kaptein, Product Marketing Director, Oracle (pictured left)

Oracle OpenWorld 2016 is fast approaching! It’s the year’s big event for HR professionals and entire companies engaged in exploring the cloud. Attendees last year came from over 140 countries!

Come join us in celebrating the Oracle Community by networking with HR and business leaders, cloud customers, and subject matter experts. Meet new people, learn, explore, and have fun with your friends in one of the most beautiful, exciting cities in the world—San Francisco, California.

Oracle’s flagship event kicks off on Sunday, September 18, 2016, with great User Group content and an opening address by Oracle founder, Larry Ellison. This is an excellent opportunity for HR professionals to get engaged, stay informed, and to learn how to adapt to massive change and innovation happening in HR across the globe.

Here are some of the highlights to help you plan:

Customer Presentations

Customer stories are great learning opportunities. A few examples are below. Also, under HR Thought Leadership, Siemens, SGS, MoneyGram, and Kaiser Permanente are scheduled for a customer panel on Thursday at 10 a.m.

  • G&J Pepsi Bottling [CON5881]: From Paper Based to the Cloud in 90 Days!
  • Exelon [CAS1462]: How Leading Energy Provider Exelon is making the Journey to Oracle Human Capital Management Cloud
  • Cerebral Palsy Associations of New York [CAS5242]: A Nonprofit Company’s Transformation with Oracle Cloud Enterprise Resource Planning Cloud, Oracle HCM, and Oracle Cloud Payroll
  • G&K Services [CON3053]: The G&K Services Journey to Full Implementation of the HCM Platform

HR Thought Leadership

Tap into the latest in innovative thinking around digital HR:

  • Latest Trends in HCM—Connecting the Dots [GEN1750]: A look at current trends in digital, social, and other aspects of your daily life, and the implications for enterprise HCM, today and in the future.
  • Moneyball for HCM [CON2408]: Through the lens of the popular film Moneyball, what business leaders can learn from baseball about building competitive teams.
  • Thought Leader Series: Customer Perspectives [GEN6324]: A panel of CHROs and senior business leaders, including Siemens, SGS, MoneyGram, and Kaiser Permanente, explore top challenges and the prioritization of HR’s path forward.

Sessions and Workshops

Choose from 80 sessions, panels, and workshops, all focused on the interest areas of HR professionals. A few examples:

  • Business Value Realization with Journey to the Cloud [CON2534]: Learn best practices, techniques, and trends to prepare for the journey to the cloud, shorten the learning curve, and speed up decision-making inside organizations.
  • Successful Strategies for Digital Learning [CON1549]: Explore the latest trends in training and digital learning.
  • From Reports to Real-Time Workforce Intelligence [CON6905]: Learn best practices on how to transition from delivering data to delivering real-time workforce intelligence.

Live Experts, Hands on Labs and Demos, and Journey Mapping

For those looking for a more hands-on experience, a number of sessions are designed to be highly interactive. HR events at the Palace Hotel include 30 Oracle and partner interactive kiosks and dedicated open spaces to explore specific interests. A few examples:

  • Open Space: How do you know you're ready for Living in the Cloud? [MTE6648]: One of a series, this open-space session will tap into audience expertise and topic interest, largely to share ideas, experience, and conversation in an open forum.
  • HCM Cloud Meet the Experts: Global HR [MTE6645]: One of a series, this expert session will cover anything you want to learn or share about Oracle Core Human Resources, Workforce Directory, Work-Life applications, HelpDesk for Human Resources, as well as HR Optimization and Analytics.
  • HCM Cloud Meet the Experts: Talent Management [MTE6647]: One of a series, this product expert session will address Oracle Talent Acquisition, Performance and Goal Management, Career and Succession, and Learning and Development.
  • A Human Design Approach to HR: Employee Experience Journey Mapping [JMP4970]: This unique interactive, hands-on crash course will showcase a step-by-step process for mapping the journey your employees have with your organization, so you can deliver the right experience.

Inspiring Keynotes  

Always exciting and inspirational, keynotes by top Oracle executives—Larry Ellison, Mark Hurd, Thomas Kurian, and Chris Leone provide insight into the state of business, technology, innovation, and the future. 

Celebration and Networking

The networking fun starts on Monday night. An HCM Reception will be held at the Plaza Hotel, the main venue for HR sessions. Events go on throughout the week across all of San Francisco, with a spectacular community appreciation event on Wednesday night along the city waterfront at AT&T Park. It features a live performance by Billy Joel and complimentary food and beverages. Bring your camera!

Register and Share

Why wait? Register now! Oracle OpenWorld is the HR technology event of the year. With all of the latest cloud innovation and customer enthusiasm, 2016 will be our best year ever!

Please forward and share this invitation to others who may want to attend.

Hope to see you there!

Explore the Next Era of Commerce @ Oracle Openworld 2016

Tue, 2016-07-26 15:21

A Guest Post by Jeri Kelley, Senior Principal Product Manager, Oracle (pictured left)

The CX Commerce track at Oracle OpenWorld 2016 is where commerce professionals come together to learn, network and explore. Don’t miss out on many of the great reasons to attend including in-depth product updates, customer success stories, hands-on labs, networking events, and more.

Customer Success Stories, Product Experts and Live Demonstrations

Commerce attendees can explore best practices and share knowledge with sessions including:

  • Roadmap sessions for Oracle Commerce and Oracle Commerce Cloud
  • Thought leadership sessions featuring Oracle strategy and industry experts
  • Best practice customer panels
  • Hands on Labs
  • Customer and partner case studies

We encourage you to expand your horizons and take part in more than just sessions focused on commerce. Explore all that CX Central @ OpenWorld has to offer.

Kick-Off with the Commerce General Session

Join Oracle Commerce strategy experts, customers, and our partner TATA Consulting Services to learn tips, techniques, and best practices on what commerce experts are thinking about and how they are designing commerce engagements for the future.

  • Re-defining Digital Commerce for 2020 [GEN 6314]

Sessions of Special Interest

  • Commerce @ Oracle: Vision and Strategy [CON6315]
  • Cloud Ready? Key Considerations for Adopting SaaS for Commerce [CON7162]
  • The next evolution of B2B eCommerce with industry expert Justin King [CON7165]
  • Electrolux Expands OmniChannel Strategy With New Multi-Site Commerce Platform [CON7197]
  • Preparing the business for a digital commerce technology transformation (with Mason Companies) [CON7168]

Commerce Demo Zone

Take a break in the CX-Commerce Demo Zone and see the latest Commerce @ Oracle product demonstrations led by members of the commerce product management and sales consulting teams. See the latest features and learn from our customer sites:

  • Oracle Commerce Cloud – Learn all about the latest release
  • Customer Showcase – Stop by and take a tour of featured customer sites powered by Oracle Commerce Cloud

All sessions and the demo zone for customer experience will be located on the 2nd floor of Moscone West in San Francisco.

Customer Events

An Oracle OpenWorld preview would not be complete without a mention of customer appreciation events:

  • Commerce Customer Dinner @ The Waterfront Restaurant – By invitation only and a chance to network with Oracle Commerce product management and commerce peers
  • Oracle Appreciation Event to be announced

Commerce at a Glance

Visit Commerce—CX Central @ OpenWorld for full details on speakers, conference sessions, exhibits, and entertainment.

For more information.

Registration is now open. Visit Oracle OpenWorld 2016 for information on CX Sales session and other details.

See what attendees are already saying about Oracle OpenWorld Commerce Track and more by joining the conversation on social media: Twitter, #oow16, Facebook, LinkedIn, blog.

We look forward to seeing everyone in San Francisco September 18 – 22, 2016.