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Updated: 16 hours 37 min ago

A New Approach to Recruiting: Create a Haystack of Needles

Tue, 2015-09-01 13:09

A Guest Post by Joachim Skura, (pictured left), member of Oracle’s HCM Sales Development team

For many years, proactive in-house recruitment efforts have been looked down upon in recruitment circles. The internal recruitment role within companies has been partially eclipsed by the work of dedicated recruitment consultants and agencies, exacerbated by the fact that in-house HR teams have enough to do without having to seek out talent.

As a result, responsibility for recruiting new employees has for many years been split between internal recruitment, advertising, and third-party recruitment agencies.

The problem with advertising is that it is something of a blunt instrument. Organizations will quite often not get enough applications from the high-quality talent they want and it can be a time-sapping experience going through piles of speculative applications. It is a process that has been likened to finding a needle in a haystack.

Using external recruitment agencies, meanwhile, is a huge cost that many businesses can ill afford. The effectiveness of such agencies is declining as is their ability to deliver volume in today’s competitive business environment.

It, therefore, seems clear that the time is right for companies to take another look at how they recruit. So how can they do this? The answer is simple: take the concept of the proactive recruitment desk, dust it off, and bring it into the 21st century.

The first step in this process is to take responsibility for recruitment away from HR. This may seem counterintuitive to many, but for me it is absolutely critical. Recruitment is a very different animal to core HR, combining as it does the disciplines of sales and assessment. To be effective, recruiters must have an excellent understanding of the business―in fact they must be every bit as much business professionals as HR professionals.

Of course, recruitment can only be split from HR with the complete buy-in of senior leadership. In part, this involves a recognition that getting the best people into the business can and does positively affect the bottom line; recruitment must, in short, be seen as mission-critical. The fact is that far too few businesses can currently claim this is the case.

The next step is to ensure the proactive recruitment desk has itself been staffed correctly. As I have said, recruitment requires people with two very distinct skills: the ability to sell a company and the ability to assess an individual. It is a mix of competencies most usually found in head-hunting agencies, and businesses should look to hire people who have come from that background. The result is a team of dedicated in-house recruiters trusted with a single responsibility: to use their industry expertise and extensive social networks to identify the best possible candidates for the business and activate them.

There are two other important features to be considered in a modern proactive recruitment desk. Firstly, the recruitment desk should play no part in the interview process. With a sound understanding of their industry, the recruiter’s focus should be squarely on pre-selection, as good pre-selection is the best possible preparation for line managers and senior managers to then assess the candidates’ fitness. For me, a good pre-selection will ensure that not only do the best candidates get through, but also that managers are armed with the right questions to ask during interviews.

Secondly, the proactive recruitment desk must maintain its competitive edge. Recruitment is a results-based process and teams will perform most effectively if they compete against third-party recruiters. Similarly, the pay structure for recruiters should model that of sales organizations, with a good 60/40 split between core pay and performance-related bonuses. This will encourage proactivity and service excellence from the recruitment desk.

In a former blog on the subject of recruitment, I discussed the need for modern electronic word-of-mouth marketing and the importance of building strong referral and candidate pools, supported by social capabilities in an integrated applicant tracking system. This is a vital component which should be built in to this new model for recruiting. With such an approach, we are no longer searching for a needle in a haystack but are, in effect, creating a haystack of needles.

That this new approach to recruiting is effective cannot be doubted. In fact we have adopted the model at Oracle for major recruitment drives in EMEA and APAC. The results are astonishing. Supported by a successful public relations effort in these regions to let people know we were recruiting, we managed to rapidly fill thousands of positions with just the right people. In fact, so successful was the approach that we now do almost all of our recruiting in-house.

For more information, go to Modern HR in the Cloud.

And if you would like to hear more about this transformative approach to recruiting, then please come to the Zukunft Personal in Cologne on September 15, 2015. Vice President Recruiting EMEA and CEE, Anne-Marie O’Donnell, will be giving a talk on how Oracle went about overhauling its approach to recruiting and the huge benefits we are enjoying as a result.

September 9: Desert Schools Federal Credit Union HCM Cloud Customer Forum

Fri, 2015-08-28 11:07

Join us for an Oracle HCM Cloud Customer Forum on Wednesday, September 9, 2015.

Jennifer Godel, SVP and CHRO from Desert Schools Federal Credit Union will explain Desert Schools’ journey to the cloud. In short, the company needed to consolidate its many processes for managing HR activities and started looking for a modern, integrated, user-friendly HCM platform. That platform needed to:

  • scale to accommodate the company’s continued growth and expansion
  • help systematically drive individual performance and employee development plans
  • enable employee self-service and information access

During this Customer Forum call, the host, Sr. Director Linda Fishman, Oracle HCM Cloud, Customer Adoption Strategy, will talk with Godel about Desert School’s selection process for new HR software, its implementation experience with Oracle HCM Cloud, and the expectations and benefits of its new modern HR system.

Register now to attend the live Forum on Wednesday, September 9, 2015, at 9:00 a.m. Pacific Time.

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Oracle Sales Cloud is a Dynamic Force at Oracle OpenWorld 2015

Tue, 2015-08-25 16:29

A Guest Post by Michael Richter (pictured left), Director of Product Management, Oracle

OpenWorld is returning to San Francisco–October 25-29, 2015!

Customer Experience (CX) will take over Moscone West 2nd floor this year, and Oracle Sales Cloud is excited to present this year’s lineup of customer experience sessions and demonstrations for sales professionals.

Learn about the newest enhancements or get the latest product demonstrations from the product management and sales consulting teams.

Visit Sales―CX Central@OpenWorld for details. All Oracle Sales Cloud sessions will take place in rooms 2003 or 2004 in Moscone West on the 2nd floor. The Oracle Sales Cloud demo zone is also situated on the 2nd floor. Dates, times, and room numbers will be published on at the link above in early September.

What’s New and Different?

  • Release essentials and roadmap sessions for Oracle Sales Cloud and Configure, Price, and Quote
  • Pre-configured industry solution session and product demonstrations
  • Partner-led interactive workshops and hands-on labs
  • Sessions showing new ways of how to migrate or integrate with existing applications

Guest Customer and Partner Appearances

Deloitte Digital, Pansonic Manufacturing (UK), Wilsonart, Accenture, Schneider Electric, Accuride, Config Consultants, DB Schenker, Swiss Post, KEC International, Batesville, Serene, ustudio, Hitachi Consultants, KPN, Oceaneering, TMEIC, TH March, GPUK (Global Pay), Prisio Technologies, Perficient, Infosys, Apex IT, e-Verge, General Electric, Tuff Shed, and more!

Kick-Off with the Sales General Session!

Deloitte Digital's Director / National Creative Director and Design Practice Lead Nelson Kunkel teams up with GVP Bill Hunt, Oracle Sales Cloud Development, to kick off the CX-Sales track (GEN4525) at 1:00 – 2:15 p.m. in Room 2003. Hear about Oracle’s product strategy and what Deloitte Digital is doing to meet today’s customer experience challenges.

The Release Essentials and Roadmap Conference Sessions

Oracle Sales Cloud will host more than 30 conference sessions this year. The first in a series of seven Release Essentials and Roadmap sessions begins at 2:45 p.m. on Monday, October 26. These sessions are led by Oracle Sales Cloud product management team members and include customer and partner case studies.

  • Oracle Sales Cloud Release 11 Essentials and Roadmap for Analytics [CON4508]
  • Oracle Sales Cloud Release 11 Essentials and Roadmap for Sales Performance Management [CON7951]
  • Oracle Sales Cloud Release 11 Essentials and Roadmap for PRM: High Tech and Manufacturing [CON4529]
  • Oracle Sales Cloud Release11 Essentials and Roadmap for Configuring and Customizing [CON7952]
  • Oracle Sales Cloud Release 11 Essentials and Roadmap for Outlook and IBM Notes [CON7950]
  • Oracle Sales Cloud Release 11 Essentials and Roadmap for Oracle Customer Data Hub and DaaS [CON7958]
  • Oracle Configure, Price, and Quote Cloud Essentials and Roadmap [CON4548]

Sessions of Special Interest

  • Oracle Sales Cloud: A Temperature Check for Customers by Nucleus Research [CON8191]
  • Oracle Sales Cloud: the Path to the Cloud for Siebel Customers [CON4537]
  • Oracle Configure, Price, and Quote Cloud: Driving Sales Productivity at Schneider Electric [CON8187]
  • Oracle Sales Cloud Hands-on Lab: Oracle Sales Cloud Mobile [HOL8735]
  • Oracle Sales Cloud Hands-on Lab: Easy to Use—Anytime, Anywhere [HOL8665]

Customer Panels

We have scheduled two popular customer panels:

  • Oracle Sales Cloud Analytics [CON9140] with Batesville and Fike
  • Oracle Sales Cloud Customer Panel: the Challenges of Digital Transformation [CON7954] with KEC, Tuff Shed, and TH March

Partner Panels

Hear from the experts at the partner panels.

  • Oracle Sales Cloud: Strategies for Successful CRM Implementations [CON8196] with panelists Config Consultants, Infosys, Apex IT, and e-Verge
  • Oracle Sales Cloud: Delivering Key Capabilities of Modern Selling [CON9660] with Accenture, Perficient, Hitachi Consulting, and Serene

Sales Demo Zone

Take part in Oracle Sales Cloud product demonstrations led by members of the Oracle Sales Cloud product management and sales consulting teams. The Buzz House is located next to the CX-Sales Demo so you can relax with a cup of coffee or snack.

  • New enhancements for core sales force automation and mobile solutions
  • How Oracle ensures data integrity with Customer Data Management
  • The latest developments for analytics
  • Streamlining with Configure, Price, and Quote
  • Oracle Sales Cloud integration with MS Outlook and IBM Notes
  • Incentive Compensation, Territory Management, and Quota Management
  • How to configure and customize and the tools available to you
  • Learn about integrations and migration processes and tools
  • Learn what’s in store for midsize companies

At a Glance

Visit Sales―CX Central@OpenWorld Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri",sans-serif; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} for full details on speakers, conference sessions, exhibits and entertainment and experience all that Oracle OpenWorld has to offer.  Dates, times, and room numbers will be published at the link above in early September

Latest Oracle Service Cloud Product Release Powers Impactful Community Self-Service Experiences

Tue, 2015-08-25 16:20

A Guest Post by David Vap (pictured left), Group Vice President, Product Development, Oracle

Today more than one in three customers prefers to contact brands through social channels rather than by phone or email (Nielsen), and the distinction between social and traditional channels is eroding. To deliver the best possible customer experience across traditional and digital channels, customer care organizations need to provide a positive and unified experience where and when customers want, whether they are on Twitter, Facebook, peer-to-peer communities, or other social networks.

Following Oracle’s recent Twitter-enriched social customer service announcement, the latest release of Oracle Service Cloud and Oracle Social Cloud continues to power positive and differentiated customer experiences. The new functionality includes:

New Community Self-Service solution to help streamline the customer journey

  • New approach to web self-service brings community functionality directly into core Service Cloud multi-channel web experience
  • Service Cloud now enables organizations to deliver a seamless experience between web self-service and community interactions, leveraging power of customer knowledge to improve service operations
  • A customer no longer needs to separately navigate self-service and community sites to find an answer, instead discovering and interacting with both formal knowledge (knowledge base) and informal knowledge (community answers) in a single experience

Enhanced social service and incident routing

  • New workflow capabilities between Social Cloud and Service Cloud enable businesses to leverage power of social insights and engagements
  • Business users can now attach contextual attributes and notes from posts or incidents identified by Social Cloud directly to Service Cloud to improve service quality and efficiency by providing more customer information and context

Extended social listening and analytics capabilities to private data sources

  • Enhanced connectivity between Social Cloud and Service Cloud has also extended social listening and analytics to enterprise private-data sources, such as the new  community self-service capability, survey data, and chat and call logs.
  • Organizations can now listen and analyze unstructured data and gain insights with terms, themes, sentiment, and customer metrics, and view private and public data side by side in the Oracle SRM.

According to Gartner, investment in peer-to-peer communities drives support costs down and boosts profits. In fact, in a December 2014 Gartner research note entitled “Nine CRM Projects to Do Right Now for Customer Service,” Michael Maoz, Vice President, Distinguished Analyst, Gartner, writes, “Gartner clients who are successful in this space are still seeing on average of 20% reduction in the creation of support tickets following the introduction of peer-to-peer communities.” Maoz goes on to say, “Clients are seeing other business benefits as well. By enabling community-based support, clients have been able to recognize new sales opportunities and increase existing customer satisfaction, resulting in increased revenue in several of these cases.”

For more information about this leading social customer service product, read the news release and check out the VentureBeat profile!

Oracle Applications Customer Connect Has a New Look

Fri, 2015-08-21 15:23

A Guest Post by Katrine Haugerud (pictured left), Senior Director, Oracle Product Management

We are pleased to announce the new, more modern look for our Customer Connect Community. This is based on the Oracle User Interface design paradigm.

Here are some of the enhancements you may have already noticed.

Landing page (pre-login)

On the landing page you can access information that does not require you to login. This includes Release Readiness resources, Help content, and more.

If you are an existing member you can use the Sign In link at the top of the page or the Sign In button on the Welcome banner to login. If you are not yet a community member, use the Register button to find out how you can request an account.

Homepage (post-login)

After logging in and getting to your homepage, you will notice that the overall navigation and structure of our Community have not changed much, but we have revitalized it with the new Oracle UI look and feel.

The banners are bigger and better to help you stay on top of important conferences, events, announcements, and other resources. We have also improved the Events Calendar so you can, at-a-glance, see what and when events are coming up, without having to navigate to the Events page. The Tab navigation is also streamlined to make it easier to retrieve the forums or content areas you are looking for!

We hope you’ll find this new look refreshing―and don’t forget to give us feedback by posting on the Site Feedback and Questions forum.

Remember this is Your Community!

August 26: Oracle EPM Cloud Customer Reference Forum with Communications Test Design, Inc. (CTDI)

Tue, 2015-08-18 15:27
Join us for another Oracle Customer Reference Forum on August 26, 2015, at 9:00 a.m. PT to hear Paul Cardell, Vice President Corporate Operations at Communications Test Design, Inc. (CTDI). He will explain how Oracle EPM Cloud (Planning and Budgeting Cloud) provides easy integration with current financial systems and improves speed and accuracy of data processing at CTDI.

Cardell also will share CTDI’s lessons learned during the company's implementation and the benefits it is receiving by using Oracle EPM Cloud.

Register now to attend the live Forum on Wednesday, August 26, 9:00 a.m. PT / 6:00 p.m. CEST and learn more about CTDI’s experience with Oracle EPM Cloud.

For more information:

Customer Story: Communications Test Design Supports Accurate Daily Forecasting Across 70 Global Facilities by Using the Cloud

Customer Video: CTDI Enhances Daily Forecasting with Oracle Solutions

Oracle Social Cloud Expands Twitter Partnership to Enable Better Social Service and Customer Experiences

Tue, 2015-08-18 11:42

A Guest Post by Group Vice President Meg Bear (pictured left), Oracle Social Cloud

We all know the importance of "customer service” in delivering excellent customer experiences, and Oracle Social Cloud is taking social service capabilities to a new level for its customers. During the past two weeks alone, Oracle Social has announced its new Twitter partnership for advanced customer service insights, as well as the latest Social Cloud + Service Cloud enhancements and integrations. You can read more about these social service enhancements in this latest Forbes blog.

On August 6, 2015, Twitter and Oracle Social Cloud announced an extended partnership that gives Oracle customers enriched Twitter data and functionality to create improved and transformative customer service solutions for brands. As Twitter is the primary and growing social platform for customer service, this allows Oracle to deliver next-generation social service solutions for its customers and build out stronger, more engaging customer experiences. You can read more detail about the new Twitter functionally in this Wired article and on the Oracle Social Spotlight blog.

The importance of social service is echoed by our customers: “General Motors continues to strive for excellence with our customer care capabilities, providing new ways to understand and engage with our customers like never before—and it’s a winning strategy for both our customers and our business,” said Rebecca Harris, Global Head of Social Center of Expertise at General Motors. “We interact daily with our customers on Twitter, allowing for a quicker, more personal engagement, enabling General Motors to put its customers at the center of everything we do.”

Additionally, Oracle Social and Service Cloud jointly announced the latest social service integrations and enhancements this week during the CRM Evolution industry event in NYC, where Oracle has a strong presence through a sponsorship and speaking presence with Oracle executives Meg Bear (Social Cloud), Erika Brookes (Social Cloud) and Stephen Fioretti (Service Cloud). Read more about these social service enhancements in this VentureBeat article.  

Bottomline: Oracle CX is leading the market as the only platform that takes a comprehensive view of customer engagements and insights across the entire lifecycle and across every channel to drive stronger, more satisfying customer experiences.

August 12: Oracle on Oracle HR Cloud―Customer Forum by Oracle’s Anje Dodson

Tue, 2015-08-04 16:42
Join us for an Oracle HCM Cloud Forum on Wednesday, August 12, 2015. Anje Dodson (pictured left), HR Vice President at Oracle, will explain how and why Oracle is moving 126,000 employees from Oracle E-Business Suite on premise to the Oracle HCM Cloud.

During this customer forum call, the host, Sr. Director Linda Fishman, Oracle HCM Cloud, Customer Adoption Strategy, will interview Dodson to discuss the reasons Oracle decided to switch from on premise to the cloud. They will also talk about why the company chose a phased approach for the implementation and where it is in that process.Finally, Dodson will explain the expectations for and benefits of the new modern HR system.

Register now to attend the live forum on Wednesday, August 12, 2015, at 09:00 a.m. Pacific Time / 12:00 p.m Eastern Time.