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Your source for information and insights on Oracle’s Applications strategy and industry trends.
Updated: 5 hours 8 min ago

Three Oracle Service Cloud Customers Win Global Industry Awards

Tue, 2016-02-02 17:39
The industry has recognized three of Oracle’s customers for their innovative use of Oracle Service Cloud: Nestle Special T, Health Equity, and Royal Bank of Scotland. These awards come on the the heels of LinkedIn winning the 2015 Gartner & 1to1 Media Award and Kohl’s winning CRM Magazine’s 2015 Service Elite Award.
In EMEA, Nestle Special T won the ‘Customer Focus Golden Headset’ award leveraging its implementation of Oracle Service Cloud to help power positive service experiences for more than 2,000 brands. The company was able to connect customer engagements across community portal, live chat, and web self-service, while increasing sales and customer satisfaction. Read the details.
HealthEquity, located in the US, was recognized as a gold winner for ‘The Best Customer Service Department of the Year’ in the Annual 2015 Golden Bridge Awards® for outstanding achievements in customer service. Read the details.
Royal Bank of Scotland (RBS) was awarded by CCA UK (Contact Centre Awards) ‘Most Effective Use of Social Media.’ RBS uses the Oracle Service Cloud Social Monitor solution to effectively manage its social service communications, including a seven-minute SLA for Facebook and Twitter interactions. Read the details.

February 24, 2016: Solairus Aviation―Oracle HCM and ERP Cloud Customer Forum

Mon, 2016-02-01 10:34
Join us for an Oracle HCM and ERP Cloud Customer Forum call on Wednesday, February 24, 2016.

You will hear Mark Dennen, CFO from Solairus Aviation, talk about the company’s need for an integrated set of applications that was both easy to use and powerful enough to tie HCM and ERP business functions together.

Linda Fishman, Senior Director, Oracle HCM Cloud, will host this call and discuss with Mr. Dennen why the company chose Oracle HCM Cloud, the details of its selection process for new HR software, its implementation experience with Oracle HCM Cloud, and the benefits of its new modern HR system.

Solairus Aviation is a US-based, full-service private aircraft management and charter company.

Register now to attend the live Forum on Wednesday, February 24, 2016, at 9:00 a.m. Pacific Time and learn more about Solairus Aviation’s experience with Oracle HCM Cloud and ERP Cloud.

HCM Cloud Takes to the Airwaves

Wed, 2016-01-27 10:44

A Guest Post by Frank Cowell,  Director, Oracle HCM Cloud Center of Excellence (pictured left)

Have you heard about HCM Talk Radio? It provides audio podcasts for our HCM Cloud customers and partners. Each show is about 20 minutes long and focuses on best practices and hot topics. Obviously in 20 minutes, we don’t go deep. We’re just trying to peak your interest in the topic and then point you to more in-depth resources on My Oracle Support, Customer Connect, and Help Center.

HCM Talk Radio is recorded at the UK Oracle Studios in Reading. Our guests are customers, partners, and employees, and they join the show either in person or remotely. The shows are published to the Oracle Podcast site. Many of our listeners have signed up for the RSS feeds; others download from iTunes or use Doc ID 2052534 on My Oracle Support Knowledge Base.

We are currently averaging more than 200 views per day. The total number of views since we started in March 2015 is 25,401 and climbing. Your feedback has been very positive and helps us keep our podcasts relevant to the needs of our HCM Cloud community.

We do hope you’ll tune in and see what we’re all about. Here are three of the most recent podcasts you may want to recommend to your prospects and customers: “Change Management best practices when adopting HCM Cloud Services,” “The new Role Copy feature in Release 10,” and “How to prepare for an HCM Cloud release upgrade.”

And one more thing: please contact me at frank cowell@oracle.com if you want to collaborate on a future broadcast.

HCM Talk Radio comes courtesy of the Oracle HCM Cloud Development Center of Excellence Team.


February 17, 2016: Baxters Food Group―Oracle EPM Cloud Customer Reference Forum

Mon, 2016-01-25 11:58

Join us for another Oracle Customer Reference Forum on February 16, 2016 at 5:00 p.m. GMT/ 9:00 a.m. PT. Elaine McKechnie, Group Head of MIS at Baxters Food Group, will talk about why the company chose to implement Oracle EPM Cloud, Oracle ERP, and Oracle Business Intelligence. Ms. McKechnie will share Baxter's selection process for its new Oracle EPM Cloud solution, its phased implementation approach, and the expected benefits.

Baxters is a Scottish food processing company with 1000+ employees.

Register now to attend the live forum on Wednesday, February 17, 2016 at 5:00 p.m. GMT / 9:00 a.m. PT and learn more about Baxters Food Group experience with Oracle EPM Cloud.

"Creating Connections with People Analytics" by Bertrand Dussert

Wed, 2016-01-20 11:55

Modern HCM supports the communication between employees and employers and is a tangible way to take care of a company’s greatest asset.

But rolling out a new employee portal designed to help a workforce manage their careers is only a starting point. Bertrand Dussert, vice president of HCM transformation and thought leadership for Oracle (pictured left), says HR leaders need to “understand how to leverage usage data to spot areas in the business potentially requiring attention.”

Using this data, called people analytics, can help organizations make better HR decisions. It can also be used to assess how employees are using HCM applications, how effective the applications are, as well as identify areas of concern. A Deloitte study indicates that in-depth analytics is “a challenge that needs to be addressed by organizations and companies that want to remain competitive.”

Do you know what you need to know about people analytics? Let Dussert’s article, published in HRE Online on December 22, 2015, be a starting point.

February 4, 2016: KEC International―Oracle Sales Cloud Customer Reference Forum

Fri, 2016-01-15 12:33

Join us for another Oracle Customer Reference Forum on February 4, 2016. Mr. Sudip Mazumder, Head of IT - EPC, International Business and Corporate Functions, will talk about the company's need to standardize its sales processes across the globe and its desire for better insight for upsell and cross-sell opportunities. He will explain how KEC is implementing Oracle Sales Cloud integrated to Oracle JD Edwards to get a full 360-degree view of its customers.

KEC International Limited is India's second largest manufacturer of electric power transmission towers and one of the largest Power Transmission Engineering, Procurement and Construction companies in the world.

Register now to attend the live forum on Thursday, February 4, 2016, at 2:30 PM IST and learn more about KEC International’s experience with Oracle Sales Cloud and Oracle JD Edwards.

January 17: Laser Technology―Oracle Sales Cloud Customer Reference Forum

Mon, 2016-01-11 14:37

Join us for an Oracle Customer Reference Forum on January 27, 2016. Roosevelt Rogers, Executive Vice President of Laser Technology will talk about why the company used Oracle Sales and Marketing Clouds to formalize their sales process with predictability and accountability. Laser Technology's environment is one where trade shows, regional events, and web leads represent the primary sales funnel; therefore, the need to nurture and educate before and after the sales cycle is critical.

Register now to attend the live forum on Wednesday, January 27, 2016, at 8:00 a.m. PST and learn more about Laser Technology’s experience with Oracle Sales Cloud.

Announcing a Preview of Oracle Applications Cloud Release 11

Tue, 2016-01-05 14:21

A Guest Post by Katrine Haugerud, Senior Director, Oracle Product Management (pictured left)

To help you prepare for the upcoming Release 11, we are pleased to offer a preview of its new, modern business-empowering features. On the Release Readiness page, we have added content for Sales, Human Capital Management, Enterprise Resource Planning, Supply Chain Management, and Common Technologies. Specifically, we have just introduced:

  • Spotlights: Delivered by senior development staff, these webcast-delivered presentations highlight top level messages and product themes, and are reinforced with a product demo.
  • Release Content Documents (RCDs): This content includes a summary level description of each new feature and product.

In a few weeks, we will add (and announce) more Release 11 readiness content such as:

  • What’s New: Learn about what’s new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more.
  • Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into key new enhancements and products. Also referred to as Transfers of Information (TOIs).
  • Product Documentation: Oracle’s online documentation includes detailed product guides and training tutorials to ensure your successful implementation and use of the Oracle Applications Cloud.

Access is simple: From cloud.oracle.com, click on Support > Release Readiness

Interesting Times Lie Ahead for HR in 2016

Tue, 2016-01-05 11:36

A Guest Post by Andy Campbell, Oracle HCM Cloud Sales Evangelist (pictured left)

A few weeks ago, we had a look back on the year that has been. Now I would like to turn 180 degrees and cast my gaze ahead: to what 2016 has in store for HR professionals.

As mentioned in my previous blog, big changes are afoot in the world of HR. In an environment where skills are at a premium, employees are taking control of the talent agenda and forcing employers to do all in their power to keep them happy, engaged, and productive.

How will businesses react to this this new balance of power and create a workplace culture that is suited to our modern needs? Well, here are a few predictions for what 2016 has in store:

  • Workplaces will transform. It is already happening to some extent, but in the year ahead we can expect to see a further blurring of the borders between work and life as the ‘always on’ culture takes further hold. The topics of well-being and employee engagement will continue to dominate as businesses compete to attract and retain the best talent. First-generation cloud solutions have been typified by the mobile enablement of applications, functionality that is now pervasive. More advanced second-generation cloud solutions offer much greater focus on social collaboration, borrowing heavily from the way in which consumer-facing social media services facilitate sharing, cooperation, and team working. Embedding such tools within business processes, such as performance management reviews and social learning, resonates with more modern ways of working and will start to realize great benefits next year.
  • Advanced data analytics will enter the HR mainstream. HR will play an increasingly strategic role as businesses seek any and all means to compete effectively and improve organizational performance. Executives favor a ‘facts based’ approach to decision making and HR teams need to ask themselves whether they have the right data to get the insights they need to create a strategic talent management strategy that will attract, retain, and develop high-quality employees. In 2016, businesses need to ensure they have the capabilities to understand what drives employee engagement, and what they should do to promote it. The adoption of big data analytics will gather pace.
  • The cloud will extend beyond the confines of HR. Working in the profession, it is all too easy to take a blinkered view of HR and see what we do only in terms of the line of business we work in. By operating in such silos we run the risk of missing an opportunity to create more effective HR strategies capable of delivering on business objectives. In 2015, organizations started to look well beyond the HR function and consider the broader applications landscape and this will continue in 2016. The role of Platform as a Service (PaaS) will complement this trend and provide organizations with the ability to integrate all of their applications and data on an enterprise-wide cloud-based platform. This will give HR a better view of the entire organization and of how employees are operating within this environment. In other words, HR professionals in 2016 will have a better understanding of the workforce than ever before and be better placed to help line managers drive performance.

So these are my three key predictions for the year ahead. Interestingly, they are united by a common thread―digital transformation. Over the next 12 months it is clear that the innovative ways of working and business models enabled by digital technologies – not least the cloud – are going to create new industry winners and losers. HR will need to transform too to create a working culture that attracts the best talent and gives them the tools they need to be as productive as possible.

There we have it, Mystic Meg done and dusted for the year. Be sure, 2016 will be by no means easy – but it sure will be fun.