Linda Fishman Hoyle
Join us for an Oracle HCM Cloud Customer Forum on Wednesday, March 23, 2016, to hear Larry Freed, Chief Information Officer at Overhead Door Corporation and Rebecca Stalsby, Director HRIS and Payroll. They will explain how they were looking to implement a massive HR transformation by changing their Benefits, Payroll, Core HR, Employee Self-Service, and Manager Self-Service to provide their employees with a single source solution so that their HR field staff could become more strategic.
Register now to attend the live Forum on Wednesday, March 23, 2016, at 9:00 a.m. PT and learn more about Overhead Door Corporation’s experience with Oracle HCM Cloud.
Register now to attend the live Forum on Wednesday, March 9, 2016, at 9:00 a.m. PT and learn more about Restoration Hardware’s experience with Oracle HCM Cloud.
A Guest Post by Maggie Huston, Senior Content Manager, Oracle Social Cloud (pictured left)
“When people needed customer service, they used to send a letter or pick up the phone. Now, people use social media to get the attention of the company. It’s faster and easier to do. Nobody wants to wait on hold. Nobody likes smooth jazz.” — Jay Baer, New York Times and Amazon best-selling author and CEO of Convince & Convert
Apologies to smooth jazz lovers, but Jay Baer is right. More than 1 in 3 people prefer social media to traditional channels like email or call centers. Are you prepared? Could you handle a social media crisis? What about day-to-day customer service needs?
Don’t worry—we can help. Oracle Social Cloud will be at South by Southwest (SXSW) on Monday, March 14. SXSW is a “unique convergence of original music, independent films, and emerging technologies. Fostering creative and professional growth alike, SXSW is the premier destination for discovery.” If you’re interested in registering, click here.
In a session entitled "Is Twitter the New Customer Call Center?" executives from General Motors (Rebecca Harris), Southwest Airlines (Ashley Mainz), Cummins Inc. (Michael Nagel), and Oracle (Angela Wells) will discuss how to provide excellent customer service over social media. It's on the schedule from 3.30 - 4.30 p.m. at the Hilton Austin Downtown, Salon J 500 E 4th Street.
Don’t miss the Official SXSW Party at Cedar Street Courtyard on Saturday, March 12. From 3.30 - 4.30 p.m., digital advertising executives from ZenithOptimedia, MediaMath, and Hewlett Packard will discuss how to deliver more relevant experiences in the face of disparate data points and aggressive ROI goals. The Spazmatics, the “Ultimate New Wave 80’s Show,” will play from 6.30 - 10.30 p.m. Beer and wine will be served alongside local food favorites and 1,400+ new friends. It’s a great way to #KnowYourPeeps!
This is going to be a great conference! If you can’t make it to SXSW March 11-15, follow us on Twitter, Instagram, the Social Spotlight blog, and Facebook for highlights and behind-the-scenes memories.
Register to attend the live Forum call on Tuesday, February 23 at 9:00 a.m. PT / 5:00 p.m. GMT and hear more about Irving Materials' success with Oracle ERP Cloud. You will have an opportunity to ask questions during the Q&A.
Register to attend the live Forum call on Monday, February 22 at 8:00 a.m. PT / 4:00 p.m. GMT and hear more about Western Alliance Bancorporation’s success with Oracle EPM Cloud.
Here are some morsels of John’s wisdom:
Need an HR strategy for the new digital world? Hansen says an ideal strategy “incorporates technology that is personalized, connected, insightful, mobile, purposeful, secure, talent-centric, social and agile.” It is also a “key enabler for identifying, attracting, engaging and retaining an organization’s talent pool” and must be one that “can meet ever-increasing employee expectations.”
Thinking about performance management? It’s certainly a top-of-mind topic and one that technology can enhance. Hansen suggests there’s a “movement towards informal feedback systems and regular workplace ‘check-ins’, moving away from the traditional annual performance appraisal model.”
What about social sourcing? Hansen advises, “Recruiting through your number one sales representative’s LinkedIn network is likely to increase your chances of hiring a new employee of similar ability. Moreover, this will help save money on recruitment fees.” Obstacles such as an organization’s lack of experience or complex processes can be overcome with the right technology.
Boost your HR credibility. The potential of predictive analytics and big data for HR departments is enormous. “HR must be able to show credible data relating to factors such as productivity, engagement, and performance. The ability to access, interrogate and leverage this type of data builds significant credibility for the HR practitioners in an organization,” states Hansen.
Embrace the cloud, but where to start? Hansen covers the expected benefits and the best HCM practices of the digital era. He offers plenty of guidance on modernizing HR, which includes C-levels acting as catalysts to the transformation and, of course, the right technology solution—specifically, Oracle HCM Cloud.