Re: Oracle Support?

In article <1993Nov2.182456.23957_at_ncsa.uiuc.edu> jfedorko_at_ncsa.uiuc.edu (Joel Fedorko) writes:
>
>The PVR option provides information on the various platforms covered by your
>support contract (CSI#) about version availability for various types of
>media. You can order upgrades simply by entering a TAR and asking for an
>upgrade in it.

        But the question is if I pay X thousands of dollars a year for support should I have to find and complain about a bug before getting a bug or patch. I think it is almost criminal that a company like Oracle could have a serious bug in their product (ie. one that brings the database engine to its knees) and not send all their customers on the affected platform a patch without them having to encounter the bug first.

        It is worse when the bug hits you and it takes them three or more weeks to realize that it is this bug and that they already have a fix for it.

Geoff Coleman Received on Fri Nov 05 1993 - 03:38:36 CET