Re: Why Technical Assistance Requests are called TARs ?

DA Morgan wrote:
> Hannu Rahikainen wrote:
>
> > Well, making a TAR is like drinking tar. GUI is too complex and
slow -
> > it seems that every effort has been made to prevent any real
questions to
> > reach any expert.
> >
> > Hannu
>
> On the contrary I find it quite a decent interface. And if you follow
> the directions and upload an RDA responses are much improved.

I find sometimes it is ok and others not. If one has a very technical question or a demonstrated bug, jumping through all those hoops can be beneficial, sometimes to the point of answering the question or finding the bug is known before submission.

Some questions are simple and should not need to go through the rigamarole. Some products do not have a proper question tree to direct the user to the proper analyst, causing angst among all.

For rdbms questions, it seems to work excellent. For OAS, I still seem to get better responses out of Australia when I happen to get them.

>
> For those that have not learned how to create an RDA
> go to http://www.psoug.org
> click on Morgan's Library
> click on RDA

And I've seen it where the analysts don't know that the product doesn't have an RDA yet. Does AS10g? I don't think the note 153091.1 description is correct on your website, but I haven't gone through the whole thing lately, things change, so I could be wrong.

I do think the RDA is pretty cool.

jg

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