Re: ORACLE doesn't care about small customers!?!

Oracle has probably the worst customer service out there. Do not attempt to rely on it. With my last contract (fortune 100 company spending > $50 MIL with Oracle) service was almost non existent.

i.e. database goes down _at_ 1:00 wednesday. Oracle is supposed to respond immediately with CAPABLE service personell. It takes until 6:00 a.m. to get someone who knows how to restore fom backup on an AIX box. Of course, shortly after that their shift was up and they had to pass the call over to some one else in a different part of the world to start all over again..........

(The tool is developer2000 by the way).

If you have reason to go with Oracle, get some people who know it and rely on them instead. You will be way ahead.

Arne Rudolph <balu_at_urdolph.du.eunet.de> wrote in article <32a883ad.1766176_at_PersonalNews.Germany.EU.net>...
> Hi,
>
> I've ordered the Programmer2000 tools for SCO OS5 this september, but
> so far I haven't seen anything that looks like it. Does this Product
> exist? Does ORACLE care? So far all I've got from my local store are
> promises. No toolkit, no date of delivery.
> Since he always checks with ORACLE when I ask about my order, I get
> the impression that a company as big as ORACLE just doesn't care about
> their smaller customers. Does ORACLE care? I would like to hear from
> ORACLE, why it doesn't seem to be possible to deliver!
>
> Has anyone else made this bad experiences with ORACLE?
>
> Ciao,
> Arne
>
Received on Mon Dec 09 1996 - 00:00:00 CET