Re: Oracle Support is next to useless !

> Dan I. Nichols <dan.nichols_at_sandiegoca.attgis.com> writes:
> I can't believe that I'm the only one who experiences this...
>
> Everytime I have a need to call Oracle support, the same thing happens.
>
> I'll get hold of an analyst (after 20 minutes of listing to classical music on hold - toll call yet !)
>
> The analyst will dutifully take down, verbatum, my description of the problem, then claim to have need to
> talk to an "expert". The analyst will promise to call me back, then nothing...for days, weeks, months.
>
> I have a TAR open that was opened in July of 1995. I get absolutely no response from them. If I call
> back, the analyst is never there, and I'm prompted to leave a message.
>
> If I call and rant and rave and complain, I'll get a duty manager who will apologize, and say that they have
> been unusually busy lately, and promise to reassign the TAR to another analyst.
>
> The new analyst will call...dutifully take down, verbatum, my description of the problem...and the whole thing
> starts over again.
>
> This pattern exists for Oracle Applications issues, tools, DBMS, et al...
>
> So...I ask you my fellow Oracle professionals. Is this just the nature of the beast ?
> Any suggestions...Am I supposed to offer bribes ?
>
> -Dan
>
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You didn't mention what level of support you'd purchased from Oracle, if any. Might that have something to do with your disatisfaction? Received on Mon Apr 29 1996 - 00:00:00 CEST