Re: ORACLE TECH SUPPORT. NONEXISTENT
Date: Mon, 2 May 1994 20:45:24 GMT
Message-ID: <Cp70Bp.4uH_at_onyx.indstate.edu>
Actually, never getting a call back is typical.
Why do people pay money for something that doesn't exist?
In message <Cp01KC.5BD_at_nntpa.cb.att.com> - mjm_at_atti14.atti14.attibr.att.com
(Michael J Matthews) writes:
>We recently acquired ORACLE as a replacement to existing RDBMS
>It is being used in UNIX SVR4 NCR 34xx environment. I am having great
>difficulty just getting started. Primarily trying to deal with
>Oracle's bizarre terminal support scheme and Sys admin documentation
>that is confused,vague and possibly inaccurate. To make a long story short
>I placed a call into Oracle over a week ago and have
>been unable to reach a tech any of the many times I called
>(sitting on the phone for a 1/2 hour) and have received absolutely
>NO call back. At this point I feel I have been had, not to mention
>that Oracle is reneging on their support contract. We should have
>stayed with INFORMIX.
>Is this typical?
>
>
>--
>Michael J Matthews ATT IMS International Stuff (until next re-org)
>attmail!mjmatthews/[att]!attibr!atti14!mjm 201-326-5212
Received on Mon May 02 1994 - 22:45:24 CEST