Re: ORACLE support is worst .!!!!.. we are waiting for days for them to call us back and they put us on hold for hours !!!!!! Why do we pay for support !!!

DataMan (dataman_at_ptd.net) wrote:
: I couldn't agree more with Dan, however, sometimes you have to
: escalate your TAR before you receive the attention your problem
: deserves.

I would agree but "we are currently experiencing a peak volume of calls, if you wish to leave a voicemail and have an analyst call you back press ..."

Ever notice that whatever time you call when the US support centre is open you get a message similar to the above ?

This leads me to believe that the US support is not set up to handle the volume of calls they receive as they always appear to be handling a 'peak volume of calls' instead of the expected norm.

Other than that, I wish they had a way in which you could interactively select the type of piped music they play to you as you sit there on hold for the usual extended period of time. Just a minor thought, but I'd like to hear the full version of Wagner's 'Ring; now and again :)

IAP - Who waited for a couple of days for WWS to phone me back regarding the

      defunct processes on my production platform - I saw the tar on-line, but
      was *issed off that no analyst bothered to phone me back.