Re: ORACLE support is worst .!!!!.. we are waiting for days for them to call us back and they put us on hold for hours !!!!!! Why do we pay for support !!!

Dan, Peacock wrote:

> In article <63smqq$c71_at_post.gsfc.nasa.gov>, "Hank says...
> >
 

> > If ANYONE know why ORACLE nolonger supports their products or
 if
> > you have any info on getting support. Please send it to me
 ....
> >
> >
> > thanks
> >
> Well, in my opinion, Oracle has some of the best support. I have
> NEVER had to
> wait more than a day to get a response of some kind back from the
> techs, and
> they are very prompt and very thourough. Also, if the problem you are
> having
> requires a patch or update, they next day air it out. Your absurd
> assertion
> that Oracle doesn't support thier products is totally bogus. I call
> the support
> line at 415-506-1500 with my CSI and I am totally confident that the
> problem
> WILL be resolved to my satisfaction.
>
> Dan Peacock
> System

[Quoted]    I couldn't agree more with Dan, however, sometimes you have to escalate your TAR before you receive the attention your problem deserves. Received on Fri Nov 14 1997 - 00:00:00 CET