Re: Maybe we did some good here....

On Wed, 05 May 2004 13:34:43 GMT, "Richard Foote" <richard.foote_at_tbigpond.nospam.com> wrote:

>"Mark Townsend" <markbtownsend_at_comcast.net> wrote in message
>news:sV_lc.25172$IG1.1087824_at_attbi_s04...
>> However, everything that comes across this NG (in particular) IS being
>> read, and where possible, practical and prudent, IS being acted on. Some
>> of the recent citations lately would include the 9.2.0.4 patch problem,
>> Linux installation documentation, and, indeed, the recent Metalink
>feedback.
>>
>
>Hi Mark,
>
>I've noticed recently (last month or so) that Oracle folk rarely now have a
>say on the Metalink forums (well the DBA type ones I look through anyway).
>Most threads are now simply responded to by customers. I had also noticed
>that the quality of input in these forums from Oracle folk had somewhat
>plummeted in the last 6 months or so since the Oracle regulars disappeared
>replaced by a cast of thousands who often showed their ignorance in Oracle
>in rather embarrassing ways.
>
>So I guess my question (now that I know everything is being read) is has
>there been a decision to not support these forums as they were previously
>and is the implicit obligation for someone at Oracle to respond to questions
>raised in these forums no longer applicable ?
>
>Just curious ...
>
>Cheers
>
>Richard
>

I haven't noticed any recent degradation, but probably because I gave up posting questions to the forums long, long ago. Even then I found that (1) my post wouldn't be responded to for several days ---- if at all, (2) the respondent obviously did not read all of the facts I presented, leading to (3) the quality of the response often bordered on worthless. I still rely on MetaLink searches, but I find that when the results lead to forum entries, I observe that others also experience (1), (2), and (3) and that this has been a consistent pattern since day one. It appears to me that Oracle never intended for the forums to be an official support channel but simply a medium for customer self-support. Received on Thu May 06 2004 - 07:47:45 CDT