RE: Oracle Performance on VMWare
Date: Fri, 2 Jan 2009 15:53:40 -0500
That's been our experience as well - certainly more than 90% of the time, they have no idea it's on a VMWare box anyway, and we've never been told to reproduce an error on a physical machine first (and a lot of our SRs have to do with low-level things like CRS, ASM, etc.)
[mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Allen, Brandon Sent: Friday, January 02, 2009 3:41 PM
To: M Rafiq; oracle list
Subject: RE: Oracle Performance on VMWare
That's only a requirement if it's a new bug that isn't already known to exist with Oracle on the native OS directly. I think (my opinion here) Oracle support is reasonable enough to work with their customers on this and will probably meet you half way - they will search their knowledge base and do some preliminary investigation and only if they get to the point that they think it's an issue solely with VMWare or Oracle on VMWare specifically, then at that point they will require you to reproduce on a non-VMWare platform before they troubleshoot further. I think that's a fair approach. So far for me, the fact that I'm running on VMWare hasn't even come up in the conversations with Oracle Support (and I've had a few). Once it does, I may change my tune.
From: M Rafiq [mailto:rafiq9857_at_hotmail.com]
Has Oracle changed their requirement to reproduce any bug or production issue on a physical server installation of Oracle if it happened on Oracle installed on vmware?
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