At the Oracle government and innovation event held in Rotterdam in the Netherlands, Oracle partner eProseed demoed a public sector solution that brought together the Internet of Things (IoT) and Activity Based Working (hat tip: Erik Veldhoen [@erikveldhoen]) to enhance business processes for customers: TopCasuS. Oracle Applications User Experience design patterns and guidance helped eProseed to build a great solution in a productive and consistent way. eProseed NL managing partner, Lonneke Dikmans (@lonnekedikmans) explains more.
Tijdens de Oracle Overheid en Innovatie beurs liet eProseed met hun oplossing voor gemeenten en centrale overheid zien hoe je met behulp van Internet of Things (IoT) bedrijfsprocessen kan optimaliseren en verbeteren. TopCasuS is gebaseerd op Gemma 2.0 principes en het concept ‘activity based working’. Dit betekent dat de gebruiker toegang heeft tot de juist informatie op het juiste moment.
TopCasuS gebruikt Oracle Alta UI
Op dit moment zijn de volgende modules beschikbaar:
- Sociaal domein. Enterprise-grade oplossing voor gemeenten die hen ondersteunt bij het uitvoeren van de drie decentralisaties;
- Openbare ruimte. Module die gemeenten helpt de openbare gemeente schoon, heel en veilig te houden;
- Shared services. Module voor gemeenten die fuseren of een shared service aan het inrichten zijn.
Licht Is Uit
De openbare ruimte wordt niet alleen schoon, heel en veilig gehouden met behulp van regulier onderhoud, maar ook door te reageren op meldingen. De meldingen kunnen worden gedaan door burgers via een app of the gemeentelijke website, door ambtenaren en ketenpartners en door gebruik te maken van IoT technieken.
Lonneke en Luc op het evenement met Licht Is Uit
Tijdens het evenement demonstreerden ze het volgende scenario:
- Een lichtsensor in een fietstunnel meet de hoeveelheid licht in de tunnel. Mensen voelen zich veilig in een verlichte tunnel.
- Als de tunnel donker is, bijvoorbeeld omdat het licht stuk is, wordt een notificatie verzonden naar het meldingen buitenruimte proces.
- De ambtenaar die verantwoordelijk is voor het gebied van de fietstunnel ontvangt een notificatie dat er een nieuwe zaak is gestart en hij pakt deze op, op dezelfde manier als wanneer een burger of college de melding gedaan zou hebben.
English Language Version
The eProseed TopCasuS solution is based on Gemma 2.0 principles and Erik Veldhoen's (@erikveldhoen) concept of Activity Based Working. This means that the user has access to the right information at the right time. Right now, the following modules are available:
- Social services. Enterprise grade solution for municipalities (Dutch local government) to support the implementation of new laws about youth care, work, and decentralized social support.
- Public domain. Module to help municipalities to keep public services and the environment safe, clean, and working properly.
- Shared services. Module to support municipalities when merging and when they need to implement shared services.
Licht Is Uit (Light Is Out) Demo
Keeping public areas safe, clean, and working properly is carried out by regular servicing, but also by the local authority's reaction to the prompt notifications of issues with their services. These notifications can be triggered by a citizen reporting an issue using a mobile app or a website or by a local authority employee or contractor noticing an issue. But now it can also be reported automatically using the IoT. At the Rotterdam event, eProseed NL CTO and managing partner Luc Bors (@lucb_) demoed with Lonneke how sensors detect an issue and let the local authority know about a problem:
- A sensor in a bike tunnel measures the amount of light in the tunnel. Pedestrians and cyclists can go safely through the tunnel.
- If a light bulb in the tunnel fails, or something else causes the tunnel to become dark, the sensor detects the change in lighting conditions and a notification is automatically sent to the local authority, creating a new case in their service system.
- The local authority employee responsible for the tunnel maintenance receives a notification that a new case has been started, can then assess the situation and process it, just as if a citizen had filed the issue.
Watch out for more solutions that partners can build productively with reusable UX design patterns and Oracle technology and for demos of the solutions at an event near you soon.
Read more about our eProseed UX enablement event in Utrecht, too.
I have just returned from a great Apps UX Innovation Events Internet of Things (IoT) hackathon held in Oracle Nederland in Utrecht (I was acting in a judicial capacity). This was the first of such events organized in cooperation with an Oracle partner, in this case eProseed.
- Learn hands-on about the latest Oracle technology from Oracle experts in person. This event provided opportunities to dive deep into Oracle Mobile Cloud Service, Oracle IoT Cloud, Oracle Mobile Application Framework, Oracle SOA Suite, and more, to explore building awesome contextual and connected solutions across a range of devices and tech.
- Bring a team together in one place to work on business problems, to exchange ideas, and to build relationships with the "go-to" people in Oracle's technology and user experience teams.
- Demonstrate their design and development expertise and show real Oracle technology leadership to potential customers, to the Oracle PartnerNetwork, and to the educational, development, and innovation ecosystem.
That an eProseed team was declared the winners of the hackathon and that eProseed scored high on all three benefits above is just sweet!
The eProseed NL team shows off its winning "painless parking" IoT solution.
Many thanks to eProseed for bringing a team from across Europe and for working with Apps UX Innovation Events to make this event such a success for everyone there!
Pictures from the IoT hackathon are on the Usable Apps Instagram account.
"Successfully crossing new frontiers in commerce needs people who understand local preferences as well as global drivers. In addition, technology has also been a great enabler of globalization, so the right balance between people and tech is key to success."
Oracle's worldwide success is due to a winning combination of smart people with local insight and great globalized technology. The Oracle Applications Cloud experience (UX)—that competitive must-have and differentiator—is also a story of global technology and empathy for people everywhere.
UX provides for the cultural dynamics of how people work, the languages they speak, and local conventions and standards on the job. So, how do we deliver global versions of SaaS? Oracle Applications UX Communications and Outreach's Karen Scipi (@karenscipi) explains:
How We Build for Global Users
Oracle Applications Cloud is currently translated into 23 natural languages, besides U.S. English, using a process that ensures translated versions meet the latest user expectations about language, be it terminology, style, or tone.
Global Workforce Optimization with Oracle HCM Cloud Release 10: More than 220 countries or jurisdictions supported.
Oracle Applications Cloud is designed for global use and deployment, leveraging Oracle ADF’s built-in internationalization (i18n) and translatability support to make development and translation easy. For example:
- Translatable text is stored separately (externalized) from the application code for each language version (called a National Language Support [NLS] version).
- Externalized text is contained in industry-standard XML Localization Interchange File Format (XLIFF)-based resource bundles, enabling not only safe, fast translation but also easy maintenance on a per language basis.
- Currency, date, time, characters, reading and writing directions, and other local standards and conventions are automatically built in for developers. Oracle ADF uses the industry-standard i18n support of Oracle Java and Unicode.
- Users can enter and display data in their language of choice, independent of the language of the user interface: relying on what we call multilingual support (or MLS) architecture.
- The software includes global and country-specific localizations that provide functionality for country- and region-specific statutory regulatory requirements, compliance reporting, local data protection rules, business conventions, organizational structure, payroll, and other real-world necessities for doing business with enterprise software.
- Users can switch the language of their application session through personalization options.
- NLS versions can be customized and extended in different languages by using Oracle composer tools to align with to align with their business identity and process. Translated versions too rely on the same architecture as the U.S. version for safe customizations and updates.
How We Translate
During development, the U.S. English source text is pseudo-translated using different language characters (such as symbols, Korean and Arabic characters), "padded" to simulate the longer words of other languages, and then tested with international data by product teams. This enables developers to test for translation and internationalization issues (such as any hard-coded strings still in English, or spacing, alignment, and bi-directional rendering issues) before external translation starts.
Internationalized from the get-go: Oracle Sales Cloud in Hebrew (Release 8) shows the built-in bi-directional power of Oracle ADF.
For every target language, the Oracle Worldwide Product Translation Group (WPTG) contracts with professional translators in each country to perform the translation work. Importantly, these in-country translators do not perform literal translations of content but use the choice terms, style, and tone that local Oracle WPTG language specialists specify and that our applications users demand in each country or locale.
Mockup of an Oracle Sales Cloud landing page in French. (Image credit: Laurent Adgie, Oracle Senior Sales Consultant)
NLS versions of Oracle Applications Cloud are made available to customers at the same time as the U.S. English version, released as NLS language packs that contain the translated user interface (UI) text, messages, and embedded help for each language. The secret sauce of this ability to make language versions available at the same time is a combination of Oracle technology and smart people too: translation, in fact, begins as soon as the text is created, and not when it's released!
And, of course, before the NLS versions of Oracle Applications Cloud are released, Oracle language quality and functional testing teams rigorously test them.
The Language of Choice
Imagine an application that will be used in North America, South America, Europe, and Asia. What words should you choose for the UI?
- The label Last Name or Surname?
- The label Social Security Number, Social Insurance Number, or National Identification Number?
- The MM-DD-YYYY, DD-MM-YYYY, or YYYY-MM-DD date format?
The right word choice for a label in one country, region, or protectorate is not necessarily the right word choice in another. Insight and care is needed in that decision. Language is a critical part of UX and, in the Oracle Applications Cloud UX, all the text you see is written by information development professionals, leaving software developers free to concentrate on building the applications productively and consistently using UX design patterns based on Oracle ADF components.
Our focus on language design—choosing accurate words and specialized terms and pairing them with a naturally conversational voice and tone—and providing descriptions and context for translators and customizers alike-also enables easy translation. Translated versions of application user interface pages are ultimately only as accurate, clear, and understandable as their source pages.
In a future blog post we'll explore how PaaS4SaaS partners and developers using the Oracle Applications Cloud Simplified UX Rapid Development Kit can choose words for their simplified UIs that will resonate with the user’s world and optimize the overall experience.
For More Information
The team carries the message: Passion and enthusiasm for UX. In style.
The event was for local customers and partners to find out more about the Oracle Applications Cloud UX strategy, to see and hear how we innovate with UX, and to explore the Oracle Applications Cloud in a personal, hands-on way. I was honored to kick off the proceedings, being keen to gauge the local market reaction to the cloud and innovation, and to answer any questions.
Look mum, no UI! But there's still a UX! IoT and web services are part of our Cloud UX story.
An eager and curious audience in Bucharest's Metropolis Centre was treated to an immersive UX show about strategy, science, and storytelling: What's UX? What does UX mean for users and the business? Simplicity, Mobility, Extensibility, Glance, Scan, Commit, the Oracle Cloud as platform, wearables, IoT and web services, and PaaS4SaaS, it was all covered.
The Oracle EPC team was the real enablers. Upstairs in the very funky Readers Café, these UX ambassadors brought the Oracle Applications Cloud UX message to life for customers in style, demoing "by walking around", and staffing stations for deeper discussions about the Oracle HCM Cloud, Oracle Sales Cloud, Oracle ERP Cloud, and PaaS4SaaS.
The new wearables: Simplicity, Mobility, Extensibility.
The Oracle EPC team let the UX do the talking by putting the Oracle Applications Cloud into the hands of customers, answering any questions as users enthusiastically swiped and tapped on Apple iPads to explore for themselves.
Oracle Applications Cloud UX orchestration: Music to customer and partner ears.
Later, I was given a walking and video tour of the Oracle EPC operation in the fab Oracle building in Bucharest, co-ordinated by Oracle HCM Cloud and UX champ Vlad Babu (@vladbabu). I learned about the central work that EPC do so passionately across EMEA and APAC in providing content, context, and services to enable the Oracle sales effort: bid management, cloud and technology learning, making web solutions, demos and POC creation, video storytelling, rainmaking with insight, building mobile and PaaS4SaaS integration demos, and more.
I was blown away. To echo Oracle CEO Mark Hurd's (@markvhurd) words, "I didn’t know you did that. I didn’t know you had that."
I do now. And so do our customers.
Our Commitment to UX
Be clear about what this event meant: It's a practical demonstration of Oracle's tremendous investment in user experience with great design, people, and technology and a testament to global success through bringing it all together. It's a clear message about the UX team's commitment to putting boots on the ground in EMEA, and other regions to listen, watch, and enable. That's why I'm here in EMEA.
UX is about listening to customers, partners, and users. It's about empathy. It's about being there.
The Bucharest event is just the beginning of great things to come and even greater things to happen for Oracle Applications Cloud customers and partners in EMEA and APAC. I'll be back. See you soon!
If you missed the event, check out our free Oracle Applications Cloud UX eBook, and find out how you can participate in the Oracle Cloud UX and future events in your area from the Usable Apps website. Keep up to date by following along on Twitter (@usableapps).
Thanks to Vlad Babu and Monica Costea for making it all happen, the co-ordination skills of the Oracle Applications UX team in the U.S., to Oracle EPC management for their support, and to Marcel Comendant for the images used on this page and on Twitter.
The Romanian magazine Cariere also has coverage of the event (in Romanian): Şi tu foloseşti Cloud-ul, doar că nu ştii (Google Translate provides a decent gist translation of the article).
Sarahi Mireles (@sarahimireles), User Experience Developer, nos cuenta de la reciente visita del Instituto Tecnológico de Estudios Superiores de Zamora para conocer el Centro de desarrollo de Oracle en México (MDC), como parte de un programa de Oracle MDC para estudiantes de TI.
Sarahi con Karina Nava (Database developer) explican algunas de las áreas donde los estudiantes de TI pueden desarrollar su carrera en Oracle
Cada semestre en Oracle Mexico Development Center (A.K.A. MDC) le damos la bienvenida a cientos de estudiantes del área de Telecomunicaciones e Informática como una oportunidad de conocer el centro de desarrollo y las distintas áreas en las que Oracle es líder en el mercado.
Estudiantes aprenden acerca del importante rol de Oracle MDC en el desarrollo de nuevas tecnologías y el trabajo que ahí se hace.
Estudiantes de diferentes universidades de todo el país han llegado para conocer más sobre Oracle y cómo estamos revolucionando no sólo nuestro país sino el mundo con las nuevas tecnologías de información. Junto con otros compañeros, yo soy parte del equipo que recibe a estos estudiantes y les damos una charla corta y divertida sobre qué es Oracle, cómo está impactando las tecnologías de manera global, porqué México para un centro de desarrollo, qué hacemos aquí, cómo es nuestro ambiente de trabajo y lo increíble que es trabajar para una empresa de nivel y reconocimiento internacional.
Los estudiantes de las distintas universidades toman un pequeño recorrido por las instalaciones de Oracle MDC. Aquí, los estudiantes en uno de los balcones.
Te gusta la idea de visitarnos y eres estudiante o maestro del ramo de Tecnologías de Información? Ponte en contacto con Laura Ramos o para conocer los detalles y programar una visita.
Oracle Applications User Experience mezclando la diversión y el trabajo en la nube!
Apple Watch Impressions with Jeremy Ashley: Time for the Best User Experience in the Enterprise Cloud
In part two of a three-part series, Ultan O'Broin (@usableapps) talks with Jeremy Ashley (@jrwashley) about his impressions of the Apple Watch and other insights during a day in the life of a Group Vice President in Oracle. Read part one.
"Perhaps it's an English thing,” says Oracle Applications User Experience Group Vice President, Jeremy Ashley, "but just being able to keep eye contact with someone when we're talking means I can pay closer attention to people."
Jeremy Ashley: Inspiring user experience leadership of strategy, science, and storytelling.
"A glance at my Apple Watch and I know immediately if something is important. I can decide if I need to respond or it can wait. I don't have to pull out my smartphone for that."
This story of combining the personal convenience of wearable technology with empathy for people is typical of the man who sets the vision for the Oracle Applications Cloud user experience (UX).
It’s just one of Jeremy's impressions of the iWatch, as it's known. Now that he's used the Apple Watch for a while since we first chatted, I wanted to find out about his experience and what it all means for enterprise UX.
"I just love the sheer build quality of the watch; so utterly Apple," Jeremy begins. His industrial design background surfaces, bringing together traditions of functionality, classic craftsmanship, and exuberance for innovation: "Sweet. I can even use it to tell the time!"
A bloke with an eye for pixel-level detail, Jeremy has explored how to get the best from the Apple Watch, right down to the exact precision needed for the force touch action on the built-in Maps app. He's crafted a mix of apps and favorite glances to suit his world, such as for battery life, his calendar, and stocks. He admires the simplicity and visualizations of the built-in Activity app too, swiping the watch face to see his latest progress as we talk in his office full of what's hot in technology and a selection of clocks and traditional woodworking tools.
Microtransactions at a glance from the wrist delight the wearer and make life—and work—more convenient.
"The watch really shows how the idea of context automates the routine and looks after the little things that make life easier and delight you in simple ways, such as not having to swipe a credit card to pay for coffee."
In the enterprise world, these kinds of little experiences, or "microtransactions" as Jeremy calls them, translate to wearer convenience when working. For example:
- Automatically recording the time spent and location of a field service job
- Accepting terms and conditions when attending a confidential demo meeting as you check in at reception
- Adding data to the cloud, such as updating a win probability as you walk away from a sales engagement
- Seeing at a glance that a supply chain fulfillment is complete
Oracle Glance and the Enterprise
"Smartwatches are like mobile dialog boxes," Jeremy explains. "They start that user conversation with the cloud in simple, 'in-the-moment,' deeply contextual ways. Glance and the cloud together automatically detect and deliver the who, what, and where of microtransactions, yet because it's all on a watch, the experience remains personal and familiar. That really resonates with wearers."
Jeremy Ashley: The smartwatch is a personal and familiar paradigm that also resonates in the enterprise.
Jeremy shared some thoughts on where such innovation is heading:
"The Apple Watch won't replace the smartphone, for now. We still need that identifier device—a kind of personal beacon or chip, if you like—that lets us make an elegant 'handoff' from a glance on our wrist to a scan for denser levels of information or to a commit to doing less frequent tasks on other devices. The watch just isn't designed for all that."
Apple Watch Activity glances for stand goal progress
But, innovating user experience in Oracle is an activity that definitely does not stand still. We'll explore how such innovation and design progress pays off for enterprise users in a future blog post.
Got Time Now?
- A Glance at Smartwatches in the Enterprise: A Moment in Time Experience
- A Framework for Wearables, Glance
- Oracle Applications Cloud User Experience Trends and Strategy eBook
Robots—software, really—continue to revolutionize enterprise finance departments. Automation is replacing traditional financial roles and transforming others, offering even more innovative opportunities in the enterprise.
Accounts payable clerks, accounts receivable specialists, inventory control admins, and more enterprise positions, are being automated completely, freeing up headcount for new roles to deliver more business effectiveness. The Oracle Applications Cloud user experience (UX) strategy reflects these kinds of trends and innovates accordingly.
And yet, the birth of such financial innovation was in the least likely, most un-sci-fi place, you might imagine: the teashops of post-World War II Great Britain. In 1951, British catering giant J Lyons & Co. kick-started ERP as we now know it by introducing the first enterprise computer: LEO (Lyons Electronic Office).
Computing was not new, of course. What was innovative was how Lyons used it in business. Starting with the replacement of dull, repetitive tasks performed by clerks collecting and entering data, LEO went on to manage the Lyons payroll, the catering supply chain, and more.
LEO led the world in business computing at the time, and gave rise to today’s systems engineering. And all because of a dream of one day being able to add up the receipts for Lyons's iced buns in the teashops of Great Britain.
Enterprise Resource Planning (ERP) user experience (UX) is no longer just icing on the cake. It's central to user happiness and business productivity, satisfying that ever-ravenous appetite for consumer-like apps in the enterprise. UX is now that must-have item on the menu of enterprise cloud software adoption.
Number-munching: David Haimes glances across the Oracle ERP Cloud UX over the best of Oracle HQ catering.
I chatted with David Haimes (@dhaimes), Senior Director of Oracle Applications Product Development and all-things Financials Cloud UX champ, about financial departments moving from cupcakes to computers and now to the cloud.
Over the best of Oracle HQ Building 300 bakery cakes, David explained:
“That mundane, day-to-day work of calculations has been transformed by enterprise software. Now finance departments do things automatically, faster, and with fewer errors. Oracle ERP Cloud enhances daily activities, enabling departments to analyze data for profit, revenue, and cash flow insights for business planning and financial forecasting, and to manage by exception.
For example, with the Oracle ERP Cloud visualizations of financial data, finance departments can easily spot trends and opportunities to run the business better. At a glance, a department can see those outliers and exceptions that may be threats and deal with them before they become real problems.”
What's going on here? At a glance, period close, revenue, expenses, and more questions are answered for the finance department using Oracle ERP Cloud.
David demonstrated how the Oracle ERP Cloud user experience enables higher-value finance department activities using the Glance, Scan, Commit design philosophy. At a glance, from one page an analyst can see what’s going on with a company’s finances, what needs attention, and then scan for more detail and commit to act on it easily, if necessary.
Oracle ERP Cloud user experience is no amuse-bouche, but the main course for CIOs and decision makers, saving their businesses time and labor costs. With the median number of full-time financial employees falling in big companies by about 40% since 2004, there are now about 70 finance people needed for every $1 billion of revenue, according to consultants, the Hackett Group. It's all about ROI. Oracle ERP Cloud serves up a great recipe for user satisfaction (key ingredients: zero training, talent attraction, and retention) too.
Oracle ERP Cloud watchface on Android Wear smartwatch. With financial data in the cloud, the glance design philosophy enables finance departments to work seamlessly across devices.
We’ve already busted that myth that financial departments are far from social, and now another stereotypical view of accountancy is up-ended. Emerging financial roles have become sexy, the analysts required for today’s financial departments are hot talent demanding higher remuneration.
This is one sweet story about Oracle Cloud ERP and an awesome baked-in UX: automating the routine; enabling a eminently more interesting world of work for real people previously dismissed as being disinterested in such things; delivering benefits across the entire business; and being easily customized to suit any business taste.
Now, who wouldn’t want a slice of that action?
Time for Tea?
Take some time to explore the Oracle ERP Cloud user experience more with our online resources.
And, watch out for some tasty ERP Cloud sessions at Oracle OpenWorld 2015.
David Haimes blogs on the Oracle Intercompany Financials Blog.
* With apologies to Mr. K.