The team carries the message: Passion and enthusiasm for UX. In style.
The event was for local customers and partners to find out more about the Oracle Applications Cloud UX strategy, to see and hear how we innovate with UX, and to explore the Oracle Applications Cloud in a personal, hands-on way. I was honored to kick off the proceedings, being keen to gauge the local market reaction to the cloud and innovation, and to answer any questions.
Look mum, no UI! But there's still a UX! IoT and web services are part of our Cloud UX story.
An eager and curious audience in Bucharest's Metropolis Centre was treated to an immersive UX show about strategy, science, and storytelling: What's UX? What does UX mean for users and the business? Simplicity, Mobility, Extensibility, Glance, Scan, Commit, the Oracle Cloud as platform, wearables, IoT and web services, and PaaS4SaaS, it was all covered.
The Oracle EPC team was the real enablers. Upstairs in the very funky Readers Café, these UX ambassadors brought the Oracle Applications Cloud UX message to life for customers in style, demoing "by walking around", and staffing stations for deeper discussions about the Oracle HCM Cloud, Oracle Sales Cloud, Oracle ERP Cloud, and PaaS4SaaS.
The new wearables: Simplicity, Mobility, Extensibility.
The Oracle EPC team let the UX do the talking by putting the Oracle Applications Cloud into the hands of customers, answering any questions as users enthusiastically swiped and tapped on Apple iPads to explore for themselves.
Oracle Applications Cloud UX orchestration: Music to customer and partner ears.
Later, I was given a walking and video tour of the Oracle EPC operation in the fab Oracle building in Bucharest, co-ordinated by Oracle HCM Cloud and UX champ Vlad Babu (@vladbabu). I learned about the central work that EPC do so passionately across EMEA and APAC in providing content, context, and services to enable the Oracle sales effort: bid management, cloud and technology learning, making web solutions, demos and POC creation, video storytelling, rainmaking with insight, building mobile and PaaS4SaaS integration demos, and more.
I was blown away. To echo Oracle CEO Mark Hurd's (@markvhurd) words, "I didn’t know you did that. I didn’t know you had that."
I do now. And so do our customers.
Our Commitment to UX
Be clear about what this event meant: It's a practical demonstration of Oracle's tremendous investment in user experience with great design, people, and technology and a testament to global success through bringing it all together. It's a clear message about the UX team's commitment to putting boots on the ground in EMEA, and other regions to listen, watch, and enable. That's why I'm here in EMEA.
UX is about listening to customers, partners, and users. It's about empathy. It's about being there.
The Bucharest event is just the beginning of great things to come and even greater things to happen for Oracle Applications Cloud customers and partners in EMEA and APAC. I'll be back. See you soon!
If you missed the event, check out our free Oracle Applications Cloud UX eBook, and find out how you can participate in the Oracle Cloud UX and future events in your area from the Usable Apps website. Keep up to date by following along on Twitter (@usableapps).
Thanks to Vlad Babu and Monica Costea for making it all happen, the co-ordination of the Oracle Applications UX team in the U.S., to Oracle EPC management for their support, and to Marcel Comendant for the images used on this page and on Twitter.
Sarahi Mireles (@sarahimireles), User Experience Developer, nos cuenta de la reciente visita del Instituto Tecnológico de Estudios Superiores de Zamora para conocer el Centro de desarrollo de Oracle en México (MDC), como parte de un programa de Oracle MDC para estudiantes de TI.
Sarahi con Karina Nava (Database developer) explican algunas de las áreas donde los estudiantes de TI pueden desarrollar su carrera en Oracle
Cada semestre en Oracle Mexico Development Center (A.K.A. MDC) le damos la bienvenida a cientos de estudiantes del área de Telecomunicaciones e Informática como una oportunidad de conocer el centro de desarrollo y las distintas áreas en las que Oracle es líder en el mercado.
Estudiantes aprenden acerca del importante rol de Oracle MDC en el desarrollo de nuevas tecnologías y el trabajo que ahí se hace.
Estudiantes de diferentes universidades de todo el país han llegado para conocer más sobre Oracle y cómo estamos revolucionando no sólo nuestro país sino el mundo con las nuevas tecnologías de información. Junto con otros compañeros, yo soy parte del equipo que recibe a estos estudiantes y les damos una charla corta y divertida sobre qué es Oracle, cómo está impactando las tecnologías de manera global, porqué México para un centro de desarrollo, qué hacemos aquí, cómo es nuestro ambiente de trabajo y lo increíble que es trabajar para una empresa de nivel y reconocimiento internacional.
Los estudiantes de las distintas universidades toman un pequeño recorrido por las instalaciones de Oracle MDC. Aquí, los estudiantes en uno de los balcones.
Te gusta la idea de visitarnos y eres estudiante o maestro del ramo de Tecnologías de Información? Ponte en contacto con Laura Ramos o para conocer los detalles y programar una visita.
Oracle Applications User Experience mezclando la diversión y el trabajo en la nube!
Apple Watch Impressions with Jeremy Ashley: Time for the Best User Experience in the Enterprise Cloud
In part two of a three-part series, Ultan O'Broin (@usableapps) talks with Jeremy Ashley (@jrwashley) about his impressions of the Apple Watch and other insights during a day in the life of a Group Vice President in Oracle. Read part one.
"Perhaps it's an English thing,” says Oracle Applications User Experience Group Vice President, Jeremy Ashley, "but just being able to keep eye contact with someone when we're talking means I can pay closer attention to people."
Jeremy Ashley: Inspiring user experience leadership of strategy, science, and storytelling.
"A glance at my Apple Watch and I know immediately if something is important. I can decide if I need to respond or it can wait. I don't have to pull out my smartphone for that."
This story of combining the personal convenience of wearable technology with empathy for people is typical of the man who sets the vision for the Oracle Applications Cloud user experience (UX).
It’s just one of Jeremy's impressions of the iWatch, as it's known. Now that he's used the Apple Watch for a while since we first chatted, I wanted to find out about his experience and what it all means for enterprise UX.
"I just love the sheer build quality of the watch; so utterly Apple," Jeremy begins. His industrial design background surfaces, bringing together traditions of functionality, classic craftsmanship, and exuberance for innovation: "Sweet. I can even use it to tell the time!"
A bloke with an eye for pixel-level detail, Jeremy has explored how to get the best from the Apple Watch, right down to the exact precision needed for the force touch action on the built-in Maps app. He's crafted a mix of apps and favorite glances to suit his world, such as for battery life, his calendar, and stocks. He admires the simplicity and visualizations of the built-in Activity app too, swiping the watch face to see his latest progress as we talk in his office full of what's hot in technology and a selection of clocks and traditional woodworking tools.
Microtransactions at a glance from the wrist delight the wearer and make life—and work—more convenient.
"The watch really shows how the idea of context automates the routine and looks after the little things that make life easier and delight you in simple ways, such as not having to swipe a credit card to pay for coffee."
In the enterprise world, these kinds of little experiences, or "microtransactions" as Jeremy calls them, translate to wearer convenience when working. For example:
- Automatically recording the time spent and location of a field service job
- Accepting terms and conditions when attending a confidential demo meeting as you check in at reception
- Adding data to the cloud, such as updating a win probability as you walk away from a sales engagement
- Seeing at a glance that a supply chain fulfillment is complete
Oracle Glance and the Enterprise
"Smartwatches are like mobile dialog boxes," Jeremy explains. "They start that user conversation with the cloud in simple, 'in-the-moment,' deeply contextual ways. Glance and the cloud together automatically detect and deliver the who, what, and where of microtransactions, yet because it's all on a watch, the experience remains personal and familiar. That really resonates with wearers."
Jeremy Ashley: The smartwatch is a personal and familiar paradigm that also resonates in the enterprise.
Jeremy shared some thoughts on where such innovation is heading:
"The Apple Watch won't replace the smartphone, for now. We still need that identifier device—a kind of personal beacon or chip, if you like—that lets us make an elegant 'handoff' from a glance on our wrist to a scan for denser levels of information or to a commit to doing less frequent tasks on other devices. The watch just isn't designed for all that."
Apple Watch Activity glances for stand goal progress
But, innovating user experience in Oracle is an activity that definitely does not stand still. We'll explore how such innovation and design progress pays off for enterprise users in a future blog post.
Got Time Now?
- A Glance at Smartwatches in the Enterprise: A Moment in Time Experience
- A Framework for Wearables, Glance
- Oracle Applications Cloud User Experience Trends and Strategy eBook
Robots—software, really—continue to revolutionize enterprise finance departments. Automation is replacing traditional financial roles and transforming others, offering even more innovative opportunities in the enterprise.
Accounts payable clerks, accounts receivable specialists, inventory control admins, and more enterprise positions, are being automated completely, freeing up headcount for new roles to deliver more business effectiveness. The Oracle Applications Cloud user experience (UX) strategy reflects these kinds of trends and innovates accordingly.
And yet, the birth of such financial innovation was in the least likely, most un-sci-fi place, you might imagine: the teashops of post-World War II Great Britain. In 1951, British catering giant J Lyons & Co. kick-started ERP as we now know it by introducing the first enterprise computer: LEO (Lyons Electronic Office).
Computing was not new, of course. What was innovative was how Lyons used it in business. Starting with the replacement of dull, repetitive tasks performed by clerks collecting and entering data, LEO went on to manage the Lyons payroll, the catering supply chain, and more.
LEO led the world in business computing at the time, and gave rise to today’s systems engineering. And all because of a dream of one day being able to add up the receipts for Lyons's iced buns in the teashops of Great Britain.
Enterprise Resource Planning (ERP) user experience (UX) is no longer just icing on the cake. It's central to user happiness and business productivity, satisfying that ever-ravenous appetite for consumer-like apps in the enterprise. UX is now that must-have item on the menu of enterprise cloud software adoption.
Number-munching: David Haimes glances across the Oracle ERP Cloud UX over the best of Oracle HQ catering.
I chatted with David Haimes (@dhaimes), Senior Director of Oracle Applications Product Development and all-things Financials Cloud UX champ, about financial departments moving from cupcakes to computers and now to the cloud.
Over the best of Oracle HQ Building 300 bakery cakes, David explained:
“That mundane, day-to-day work of calculations has been transformed by enterprise software. Now finance departments do things automatically, faster, and with fewer errors. Oracle ERP Cloud enhances daily activities, enabling departments to analyze data for profit, revenue, and cash flow insights for business planning and financial forecasting, and to manage by exception.
For example, with the Oracle ERP Cloud visualizations of financial data, finance departments can easily spot trends and opportunities to run the business better. At a glance, a department can see those outliers and exceptions that may be threats and deal with them before they become real problems.”
What's going on here? At a glance, period close, revenue, expenses, and more questions are answered for the finance department using Oracle ERP Cloud.
David demonstrated how the Oracle ERP Cloud user experience enables higher-value finance department activities using the Glance, Scan, Commit design philosophy. At a glance, from one page an analyst can see what’s going on with a company’s finances, what needs attention, and then scan for more detail and commit to act on it easily, if necessary.
Oracle ERP Cloud user experience is no amuse-bouche, but the main course for CIOs and decision makers, saving their businesses time and labor costs. With the median number of full-time financial employees falling in big companies by about 40% since 2004, there are now about 70 finance people needed for every $1 billion of revenue, according to consultants, the Hackett Group. It's all about ROI. Oracle ERP Cloud serves up a great recipe for user satisfaction (key ingredients: zero training, talent attraction, and retention) too.
Oracle ERP Cloud watchface on Android Wear smartwatch. With financial data in the cloud, the glance design philosophy enables finance departments to work seamlessly across devices.
We’ve already busted that myth that financial departments are far from social, and now another stereotypical view of accountancy is up-ended. Emerging financial roles have become sexy, the analysts required for today’s financial departments are hot talent demanding higher remuneration.
This is one sweet story about Oracle Cloud ERP and an awesome baked-in UX: automating the routine; enabling a eminently more interesting world of work for real people previously dismissed as being disinterested in such things; delivering benefits across the entire business; and being easily customized to suit any business taste.
Now, who wouldn’t want a slice of that action?
Time for Tea?
Take some time to explore the Oracle ERP Cloud user experience more with our online resources.
And, watch out for some tasty ERP Cloud sessions at Oracle OpenWorld 2015.
David Haimes blogs on the Oracle Intercompany Financials Blog.
* With apologies to Mr. K.
But how do PaaS and IoT work together? Is there a user experience (UX) dimension? And, what should Oracle Applications Cloud partners be thinking about for SaaS?
The IoT train is arriving at your platform. Prepare to board.
PaaS and IoT
The PaaS business proposition might be summarized as "Bring Your Code" to a very productive way to innovate and build custom app and integrations. IoT relies on ubiquitous connectivity across devices of all sorts, with the “things” exchanging bits of data along the way.
Platform as a Service offers awesome ideas for rapidly innovating, developing, and deploying scalable applications.
"These 'things' don’t need UIs. For PaaS, all they need is a web API", says Mark. “Developers need to think about how IoT devices talk to SaaS applications using APIs and about what kind of PaaS infrastructure is needed to support building these kind of solutions."
"Oracle is up there, with an IoT platform to simplify building IoT solutions. Developers now need now to adopt an approach of not writing UIs, but writing UI services: APIs are part of the Cloud UX toolkit."IoT in the Enterprise: Connecting the Data
To illustrate what all this might mean for customer solutions, let's assume we have a use case to track items across a supply chain using the cloud.
IoT is all about the data. Using IoT we can gather the data unobtrusively and in a deeply contextual way using devices across the IoT spectrum: beacons, proximity sensors, wearable tech of all sorts, drones, and so on. We can detect where the item is in the supply chain, when it’s expected at its destination, who will receive it, when it arrives, and so on. The item’s digital signature in the Internet of Things becomes data in the cloud.
There are lots of other rich possibilities for PaaS and IoT. Check out this Forbes OracleVoice article, for example.
PaaS for SaaS and IoT
PaaS with SaaS is also a perfect combination to rapidly innovate and keep pace in a fast-moving, competitive space of cloud applications solutions.
SaaS is not done in a vacuum in the enterprise world of integrations, and is an innovation accelerator in its own right, but with PaaS and IoT added into the technology mix, we have an alignment of technology stars that are a solution provider’s dream.
We can use APIs to integrate IoT data in our supply chain example, but we can also use PaaS to build a bespoke app with a dashboard UI for an inventory administrator to correct any outliers or integrate our supply chain with a freight company’s system. For SaaS, we can now also integrate the data with, say, Oracle ERP Cloud, using the Oracle Java Cloud Service SaaS Extension (JCS-SX).
APIs as UX Design
Where does this leave UX? UX takes on increased power as a key differentiator for partners in the PaaS, SaaS, and IoT space. The UX mix of science and empathy makes the complications of all that technology and the machinations of enterprise business processes fade away for users in a delightful way and deliver ROI for customer decision makers.
Developers: Pivot and learn to ♥ APIs. At the heart of the Cloud UX toolkit to win business.
So, the user experience for a task flow build using API connectivity must still be designed to be compelling and to provide value. And, when UIs are required, they must still be designed in an optimal way, reflecting the UX mobility strategy, even if that means making the UI invisible to users.
For example, going back to our use case, we would glance at a notification on a smartwatch letting us know that our item has entered the supply chain or that it’s been received. The data comes from contextual sensors and is communicated in a convenient, micro-transactional way on our wrists.
Oracle Partner UX Enablement
Web APIs are the new Cloud UX for connecting data and devices. That APIs are UX design is not really a new idea, but what is emerging now are new business opportunities for partners who exploring are PaaS, SaaS, and IoT innovation.
Be sure of one thing: The Oracle Applications User Experience team takes a strategic view of Cloud UX enablement for partners. Whether it is PaaS, SaaS, or IoT, our enablement is there to help you take your business to a higher level.
For partners who say "Bring It On", you know where to find us and what our enablement requirements are.
Sarahi Mireles (@sarahimireles), User Experience Developer on the Oracle Applications User Experience Communications and Outreach team, shares her exciting experience and thoughts about SmashingConf in Los Angeles.
The views were amazing, the people were fun, and the conference was even more exciting than I expected.
More than 300 people, including front-end developers, designers, and user experience (UX) experts attended, all eager to hear what 15 different speakers had to say about user experience, design tactics, performance optimization, responsive design, the future of the web, and other interesting topics.
The conference started with a really cool opening in 3D (glasses included) and a talk from Steve Souders (@souders) about design and performance and what happens when designers and developers don't work together. It might look a little like the image below:
User experience is not only about design; it is also about performance. And actually, speed is the key reason why most people decide to either keep looking at a website or to close their browser window. As Patty Toland (@pattytoland) said in her talk, “How we define and deliver: responsive design": "Your analytics won't tell you who left your site before it showed up. If you have never considered performance before, it may be a good time to start thinking of it.”
One of my biggest takeaways from the conference is that user experience has everything to do about the guy sitting in the chair designing the experience. Samantha Warren (@samanthatoy) sums up my thoughts nicely: “As UX designers, or UX developers we have to think like a guerrilla: flexible, fast and persistent. Do the work you love with the tools you know. There's not an absolute way or tool to get something done.”
Those are just a few of the things that I loved the most from the amazing web wisdom in the room.
You’ll see how some of the things I learned at SmashingConf will help make your experience using the Oracle Usable Apps website even faster and more responsive in the future. And, if you’re a developer, stay tuned to hear about how we integrate better performance, responsive design, and UX across our online presence.
Just back from our fantastic Oracle Applications User Experience (OAUX) communications outreach events in Asia. The VoX blog has great recaps of the highlights and takeaways from two tremendous events in Singapore and Beijing.
Oracle Applications Cloud user experience in Asia: Enabling a local user experience. Empowering global capabilities.
The second day in each location comprised of a deep-dive workshop about the Oracle Applications Cloud user experience extensibility and PaaS4SaaS capabilities. Together, they’re a powerful competitive differentiator that empowers customers and partners to really make that cloud their own.
It’s worth calling out the comments of co-worker Greg Nerpouni (@gnerpouni) again. Greg really nails the excitement and enthusiasm for what we shared when he says:
"The extensibility and PaaS4SaaS stations were mobbed by our Chinese and Korean partners, especially when they realized the combined power of our extensibility and PaaS4SaaS capabilities. At the extensibility station, they saw tangible ways to increase end user participation and overall success of their cloud rollout for our mutual customers. And at the PaaS4SaaS station, they saw immediate value in being able to leverage the UX rapid development kit to emulate Oracle’s user experience in their own PaaS implementations - and seamlessly integrate their PaaS applications into Oracle Cloud Applications."
Greg stylin' the Cloud UX extensibility deep-dive action in Singapore. (Singapore image via Shy Meei Siow [@shymeeisiow])
Now, the “Why Should I Care?” business propositions for the OAUX PaaS4SaaS Oracle Partner enablement and the requirements for same are clear (read them again). If you've seen our roadshow you'll know that part of my PaaS4Saas story includes “the wisdom of the cloud crowd”.
That wisdom is PaaS and SaaS insight and knowledge from Oracle Partner leaders such as Debra Lilley (@debralilley) of Certus Solutions, who have proven the business proposition, and from cloud influencers and shapers such as Mark Hurd (@markvhurd) and Steve Miranda (@stevenrmiranda).
The latest addition to the celestial book of wisdom comes from Oracle CIO, Mark Sunday. Mark, explaining that enterprise applications aren't a siloed concept, underpins the need for partners to integrate fast and how SaaS with PaaS is a must-have differentiator when he declares, in his own inimitable way (using HCM by way of example):
“Absolutely without a doubt, the integration of a suite always wins... I think it’s more important than any given function. If you think HCM stands alone as a silo inside of an enterprise, you’re nuts.”
If you're a partner, therefore I think you’d be somewhat remiss not to take up on opportunities for enablement to make PaaS4SaaS happen for you too!
Storytelling that UX. Winning more business with our Cloud enablement. (Beijing image via Shy Meei Siow)
So, if you’re a partner in the Asia region (or elsewhere for that matter) that wants to go places, start that enablement conversation by following @usableapps on Twitter or reach out to us through your Oracle Alliances and Channels or Oracle PartnerNetwork contacts.
Come on Beijing, you know you want that enablement! (Beijing image via Shy Meei Siow)
Oh, did I mention I did some running in Beijing, by the way of UX research into smartwatches?