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My Oracle Support Essentials Webcasts

Tue, 2015-01-06 17:58

My Oracle Support Essentials Webcasts

January 2015

Webcast My Oracle Support Essentials


Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. Available to you as an Oracle Support user free of charge, these seminars, available in multiple languages and in different time zones, help ensure you optimize the value offered by Oracle Support.

Click on the corresponding session link to register for an upcoming seminar. Bookmark Note 553747.1 for your quick access to the latest live My Oracle Support Essentials webcasts schedule.

LIVE WEBCASTS

Webcast Language US Eastern Central Europe Singapore Register Customer User Administration English Jan 19, 09:00 PM Jan 20, 03:00 AM Jan 20, 10:00 AM Register Jan 20, 04:00 AM Jan 20, 10:00 AM Jan 20, 05:00 PM Register Jan 20, 11:00 AM Jan 20, 05:00 PM Jan 21, 12:00 AM Register Spanish Jan 20, 10:00 AM Jan 20, 04:00 PM Jan 20, 11:00 PM Register Finding Answers in My Oracle Support English Jan 20, 09:00 PM Jan 21, 03:00 AM Jan 21, 10:00 AM Register Jan 21, 04:00 AM Jan 21, 10:00 AM Jan 21, 05:00 PM Register Jan 21, 01:00 PM Jan 21, 07:00 PM Jan 22, 02:00 AM Register French Jan 21, 10:00 AM Jan 21, 04:00 PM Jan 21, 11:00 PM Register Portuguese Jan 21, 07:30 AM Jan 21, 01:30 PM Jan 21, 08:30 PM Register Spanish Jan 21, 10:00 AM Jan 21, 04:00 PM Jan 21, 11:00 PM Register Introduction to Premier Support English Jan 13, 09:00 PM Jan 14, 03:00 AM Jan 14, 10:00 AM Register Jan 14, 04:00 AM Jan 14, 10:00 AM Jan 14, 05:00 PM Register Jan 14, 01:00 PM Jan 14, 07:00 PM Jan 15, 02:00 AM Register Spanish Jan 14, 10:00 AM Jan 14, 04:00 PM Jan 14, 11:00 PM Register My Oracle Support Basics English Jan 14, 09:00 PM Jan 15, 03:00 AM Jan 15, 10:00 AM Register Jan 15, 04:00 AM Jan 15, 10:00 AM Jan 15, 05:00 PM Register Jan 15, 01:00 PM Jan 15, 07:00 PM Jan 16, 02:00 AM Register French Jan 15, 10:00 AM Jan 15, 04:00 PM Jan 15, 11:00 PM Register Portuguese Jan 15, 07:30 AM Jan 15, 01:30 PM Jan 15, 08:30 PM Register Spanish Jan 15, 10:00 AM Jan 15, 04:00 PM Jan 15, 11:00 PM Register Oracle Cloud Support English Jan 12, 09:00 PM Jan 13, 03:00 AM Jan 13, 10:00 AM Register Jan 13, 04:00 AM Jan 13, 10:00 AM Jan 13, 05:00 PM Register Jan 13, 01:00 PM Jan 13, 07:00 PM Jan 14, 02:00 AM Register Spanish Jan 13, 10:00 AM Jan 13, 04:00 PM Jan 13, 11:00 PM Register Service Request Flow and Best Practices English Jan 26, 09:00 PM Jan 27, 03:00 AM Jan 27, 10:00 AM Register Jan 27, 04:00 AM Jan 27, 10:00 AM Jan 27, 05:00 PM Register Jan 27, 01:00 PM Jan 27, 07:00 PM Jan 28, 02:00 AM Register French Jan 27, 10:00 AM Jan 27, 04:00 PM Jan 27, 11:00 PM Register Portuguese Jan 27, 07:30 AM Jan 27, 01:30 PM Jan 27, 08:30 PM Register Spanish Jan 27, 10:00 AM Jan 27, 04:00 PM Jan 27, 11:00 PM Register Support Configuration Based Services Essentials English Jan 27, 09:00 PM Jan 28, 03:00 AM Jan 28, 10:00 AM Register Jan 28, 04:00 AM Jan 28, 10:00 AM Jan 28, 05:00 PM Register Jan 28, 01:00 PM Jan 28, 07:00 PM Jan 29, 02:00 AM Register Spanish Jan 28, 10:00 AM Jan 28, 04:00 PM Jan 28, 11:00 PM Register Understanding Support Identifier Groups English Jan 20, 12:00 AM Jan 20, 06:00 AM Jan 20, 01:00 PM Register Jan 20, 07:00 AM Jan 20, 01:00 PM Jan 20, 08:00 PM Register Jan 20, 01:00 PM Jan 20, 07:00 PM Jan 21, 02:00 AM Register Spanish Jan 20, 12:00 PM Jan 20, 06:00 PM Jan 21, 01:00 AM Register Using the My Oracle Support Community Platform English Jan 21, 09:00 PM Jan 22, 03:00 AM Jan 22, 10:00 AM Register Jan 22, 04:00 AM Jan 22, 10:00 AM Jan 22, 05:00 PM Register Jan 22, 01:00 PM Jan 22, 07:00 PM Jan 23, 02:00 AM Register Spanish Jan 22, 10:00 AM Jan 22, 04:00 PM Jan 22, 11:00 PM Register
You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.

RECORDED TRAININGS

The following recorded My Oracle Support Essentials Webcasts can be viewed on demand. You may refer to Note 603505.1 for other available topics and recordings.


Topic Language View Customer User Administration English View Finding Answers in My Oracle Support English View Hardware Support Best Practices English View My Oracle Support Basics English View My Oracle Support New Features English View Oracle Cloud Support English View Service Request Flow and Best Practices English View Support Configuration Based Services Essentials English View Understanding Support Identifier Groups English View Using the My Oracle Support Community Platform English View
If you have further questions, please contact us by submitting a question in Using My Oracle Support. Hardware and Software Engineered to Work Together

Oracle Support

Copyright © 2015, Oracle. All rights reserved. Contact Us | Legal Notices | Privacy

Oracle Support Advisor Webcasts Series for December

Wed, 2014-12-03 08:41

Dear Valued Support Customer,
We are pleased to invite you to our Advisor Webcast series for December 2014. Subject matter experts prepare these presentations and deliver them through WebEx. Topics include information about Oracle support services and products. To learn more about the program or to access archived recordings, please follow the links.

There are currently two types of Advisor Webcasts;
If you prefer to read about current events, Oracle Premier Support News provides you information, technical content, and technical updates from the various Oracle Support teams. For a full list of Premier Support News, go to My Oracle Support and enter Document ID 222.1 in Knowledge Base search.

Sincerely,
Oracle Support

shadow2 shadow3 pen December Featured Webcasts by Product Area: Database Oracle Database 12c Patching New Features December 17 Enroll Database Oracle Database中的Mutex - Mandarin only December 18 Enroll E-Business Suite Get Proactive with Doc ID 432.1 December 9 Enroll E-Business Suite Discrete Costing Functional Changes And Bug Fixes For 12.2.3 And 12.2.4 December 10 Enroll E-Business Suite Rapid Planning: Enabling Mass Updates to Demand Priorities and Background Processing December 11 Enroll E-Business Suite Order Management Corrupt Data and Data Fixes December 16 Enroll E-Business Suite AutoLockbox Validation: Case Studies For Customer Identification & Receipt Application December 18 Enroll E-Business Suite eAM Mobile App Overview and Product Tour December 18 Enroll Fusion Applications Want to Learn more about how to Setup and Troubleshoot Email notifications in Fusion Applications? December 11 Enroll Hyperion EPM Getting Started with Essbase Aggregate Storage Option - ASO 101 December 10 Enroll JD Edwards EnterpriseOne 2014 Year-End Processing for US Payroll - How To Have A Successful Year-End December 4 Enroll JD Edwards EnterpriseOne JD Edwards EnterpriseOne: Canadian Year-End Processing for 2014 December 11 Enroll JD Edwards EnterpriseOne JD Edwards World to EnterpriseOne Migration: Migration Plan and Conversions December 16 Enroll JD Edwards EnterpriseOne JD Edwards EnterpriseOne 2014 Year-End ESU Install for W2, T4 and 1099 December 17 Enroll JD Edwards World JD Edwards World: 1099 Address Book setup and Guidelines Refresher 2014 December 2 Enroll JD Edwards World JD Edwards World: A/P Ledger Method Refresher 2014 December 3 Enroll JD Edwards World JD Edwards World: 1099 G/L Method Refresher 2014 December 4 Enroll JD Edwards World JD Edwards World: Preparing for the 2014 W-2 Year-End Processing Season December 9 Enroll JD Edwards World JD Edwards World: Reviewing Encumbrance Rollover (P4317) & Program Changes in Release A9.3 Update 1 December 9 Enroll JD Edwards World JD Edwards World: Preparing for the 2014 Canadian T4 & Releve Year-End Processing Season December 10 Enroll Middleware Tuxedo GWTDOMAIN的基本配置和常见问题 (Mandarin Only) December 16 Enroll Middleware G1 Garbage Collector 早わかり (Japanese Only) December 17 Enroll PeopleSoft Enterprise PeopleSoft Payroll for North America 9.2 (Product Image 9): New Capabilities December 2 Enroll PeopleSoft Enterprise Tax Update 14-F General Information Session December 9 Enroll PeopleSoft Enterprise PeopleSoft HCM Time & Labor Mobile Application, In-Memory Rules & Troubleshooting December 10 Enroll PeopleSoft Enterprise PeopleSoft Payroll for North America – 2014 Year-End, Special Topics December 16 Enroll PeopleSoft Enterprise PeopleSoft Process Scheduler and Report Distribution PeopleTools 8.54 New Features December 17 Enroll Hardware and Software Engineered to Work Together
Copyright © 2014, Oracle Corporation and/or its affiliates.
All rights reserved.
Contact Us | Legal Notices | Privacy SEV100370159

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Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.

Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

Oracle Support Advisor Webcast Series for November

Thu, 2014-11-13 12:38
We are pleased to invite you to our Advisor Webcast series for November 2014. Subject matter experts prepare these presentations and deliver them through WebEx. Topics include information about Oracle support services and products. To learn more about the program or to access archived recordings, please follow the links.

There are currently two types of Advisor Webcasts;
If you prefer to read about current events, Oracle Premier Support News provides you information, technical content, and technical updates from the various Oracle Support teams. For a full list of Premier Support News, go to My Oracle Support and enter Document ID 222.1 in Knowledge Base search.

Sincerely,
Oracle Support

shadow2 shadow3 pen November Featured Webcasts by Product Area: Database Oracle Database 12.1 Support Update for Linux on System z November 20 Enroll Database Oracle 12c: New Database Initialization Parameters November 26 Enroll E-Business Suite Topics in Inventory Convergence and Process Manufacturing November 12 Enroll E-Business Suite Oracle Receivables Posting & Reconciliation Process In R12 November 13 Enroll E-Business Suite Respecting Ship Set Constraints Rapid Planning November 13 Enroll E-Business Suite Overview of Intercompany Transactions November 18 Enroll E-Business Suite Empowering Users with Oracle EBS Endeca Extensions November 20 Enroll Eng System Oracle Exadata 混合列式压缩 (Oracle Exadata Hybrid Columnar Compression) - Mandarin only November 20 Enroll JD Edwards EnterpriseOne JD Edwards EnterpriseOne: Introduction and Demo on Multi Branch Plant MRP Planning (R3483) November 11 Enroll JD Edwards EnterpriseOne JD Edwards EnterpriseOne: 9.1 Enhancement - Inventory to G/L Reconciliation Process November 12 Enroll JD Edwards EnterpriseOne JD Edwards EnterpriseOne: Installation and setup of the Web Development client November 13 Enroll JD Edwards EnterpriseOne Using JD Edwards EnterpriseOne Equipment Billing November 19 Enroll JD Edwards EnterpriseOne JD Edwards EnterpriseOne 2014 1099 Year End Refresher Webcast November 20 Enroll JD Edwards World JD Edwards World - Localizacao Brazil- Ficha Conteudo de Importacao(FCI) (PORTUGUESE) November 18 Enroll Middleware WLS どんな問い合わせもスムーズにすすむ最初の一歩 + 3 (Japanese Only) November 19 Enroll Middleware WLS 管理服务器与被管服务器之间的通讯机制 (Mandarin Only) November 26 Enroll Oracle Business Intelligence Using OBIEE with Big Data November 25 Enroll PeopleSoft Enterprise Financial Aid Regulatory 2015-2016 Release 1 (9.0 Bundle #35) November 12 Enroll PeopleSoft Enterprise PeopleSoft 1099 Update for 2014 - Get your Copy B’s out on time! November 13 Enroll PeopleSoft Enterprise Payroll for North America – Preparing for Year-End Processing and Annual Tax Reporting November 19 Enroll

October WEBCAST - Oracle Access Management 11g Integration with E-Business Suite

Fri, 2014-10-10 08:20

E-Business Suite Applications Technology Group (ATG)

Advisor Webcast Program – October 2014

October 2014 WEBCAST - Oracle Access Management 11g Integration with E-Business Suite

When :      Thursday October 16, 2014

                   at 18:00 UK / 10:00 PST / 11:00 MST / 13:00 EST

This one-hour advisor webcast is recommended for technical users, system administrators, Database Administrators, etc. who are planning to integrate the Oracle Access Management product in an E-Business Suite  Environment, to use Single-Sign-On.

Topics Included:

·         Oracle Identity and Access Management  11g – The Big Picture.

·         Oracle Access Manager  vs. Oracle Single Sign-On Server.

·         What is Oracle Access Manager 11g.

·         Evaluate the Current SSO Situation. 

◦   Build/New

◦   Migrate/Upgrade

·         Oracle Access Manager Certifications with the E-Business Suite.

·         Demonstration

·         Troubleshooting Oracle Access Manager 11g.

·         Q&A

Details & Registration : Note 1928382.1

Direct link to register for the Webcast.

If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

Drinks! Food! Fun! at the My Oracle Support Monday Mix Event at OpenWorld San Francisco

Thu, 2014-09-25 09:00
Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29th from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center.

After a busy day at Oracle OpenWorld, take a break and unwind with your peers. Stop by and get to know the Oracle Support Engineers you depend on as well as key Oracle Support executives and developers over drinks and hors d’oevres. 

Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our website for more details. We’ll see you there!

Visit the Support and Services Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer.


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Behind the Screen with Oracle Support at OpenWorld San Francisco

Wed, 2014-09-24 10:40
Get beyond the support interface screen to meet the experts from Oracle Support at the Oracle Support Stars Bar. Have a tough question about supporting or upgrading your Oracle products? Looking for best practices for problem prevention, rapid resolution, and product upgrades? Stop by the Stars Bar and speak directly with an expert who can help.

While you’re there, check out one of our 10-minute briefing sessions on the hottest support topics. Here are just a few of the high-impact briefings you can see at this year’s Stars Bar:
  • Proactive Support Best Practices
  • Oracle Platinum Services
  • My Oracle Support Tips & Tricks
  • And many more!


The Support Stars Bar is open Monday, Tuesday and Wednesday in the Moscone West Exhibition Hall (Booths 3461 and 3908). More details here.

Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.

See you there!

OOW - Focus On Support and Services for Siebel CRM

Mon, 2014-09-22 08:00
Focus On Support and Services for Siebel CRM   Thursday, Oct 02, 2014

Conference Sessions

Customer Success Story: State of Michigan, MAGI Case Study
Beth Long, Project Manager, Cgi Technologies and Solutions Inc.
Sue Doby, Senior Director, Public Sector Consulting, Oracle
9:30 AM - 10:15 AM Marriott Marquis - Salon 1/2/3* CON2747 Best Practices for Maintaining Siebel CRM
PREM Lakshmanan, Senior Director Customer Support, Oracle
Iain Mcgonigle, Senior Director, Customer Support, Oracle
12:45 PM - 1:30 PM Moscone West - 3009 CON8314    My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

OOW - Focus On Support and Services for Server, Storage and Solaris

Fri, 2014-09-19 08:00
Focus On Support and Services for Server, Storage and Solaris   Wednesday, Oct 01, 2014

Conference Sessions

Oracle Solaris: Best Practices for Maintenance and Upgrades
Walter Fisch, Director, Solaris & Network Domain, Oracle
Alfred Mayerhofer, Sr Principal Technical Support Engineer, Oracle
10:15 AM - 11:00 AM Intercontinental - Grand Ballroom A CON8312 Sys Admin Best Practices: Maintaining Oracle Server and Storage Systems
Daniel Green, Sr Technical Support Engineer, Oracle
Jeff Nieusma, Senior Principal Engineer, Oracle
3:30 PM - 4:15 PM Intercontinental - Intercontinental C CON8313 Thursday, Oct 02, 2014

Conference Sessions

System Support: Learn How to Automate Service Requests and Improve Resolution Time
Remco Lengers, Sr. Manager Proactive Support, Oracle
Michael Mcdonnell, X86 & ES Automation Lead, Oracle
10:45 AM - 11:30 AM Marriott Marquis - Salon 1/2/3* CON9132    My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

OOW - Focus On Oracle Support

Thu, 2014-09-18 08:00
Focus On Oracle Support   Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567 Oracle WebLogic Server: Best Practices for Troubleshooting Performance Issues
Laurent Goldsztejn, Principal Engineer, Proactive Support, Oracle
4:00 PM - 4:45 PM Moscone South - 270 CON8307 Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259 Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Database
Balaji Bashyam, Vice President, Oracle
Roderick Manalac, Consulting Tech Advisor, Oracle
11:45 AM - 12:30 PM Moscone South - 310 CON8270 Prevention: Best Practices for Proactively Supporting Oracle E-Business Suite
Deidre Engstrom, Sr. Director, EBS, Proactive Support, Oracle
1:30 PM - 2:15 PM Moscone West - 2020 CON8575 Understanding Patching for Your Oracle Fusion Cloud Services
Marc Lamarche, Senior Director, Global Fusion HCM Support, Oracle
5:15 PM - 6:00 PM Moscone West - 3007 CON8476 Tuesday, Sep 30, 2014

Conference Sessions

Best Practices for Maintaining Oracle Fusion Middleware
Ken Vincent, Senior Principal Technical Support Engineer, Oracle
10:45 AM - 11:30 AM Moscone West - 3022 CON8285 Oracle Database 12c Upgrade: Tools and Best Practices from Oracle Support
Agrim Pandit, Principal Software Engineer, Oracle
5:00 PM - 5:45 PM Moscone South - 310 CON8236 Wednesday, Oct 01, 2014

Conference Sessions

Oracle Solaris: Best Practices for Maintenance and Upgrades
Walter Fisch, Director, Solaris & Network Domain, Oracle
Alfred Mayerhofer, Sr Principal Technical Support Engineer, Oracle
10:15 AM - 11:00 AM Intercontinental - Grand Ballroom A CON8312 Composite Deployment in Oracle SOA Suite
Antonella Giovannetti, SOA Proactive Support Engineer, Oracle
11:30 AM - 12:15 PM Moscone South - 236 CON8568 Best Practices: SQL Tuning Made Easier with SQLTXPLAIN (SQLT)
Mauro Pagano, Senior Principal Technical Support Engineer, Oracle
12:45 PM - 1:30 PM Moscone South - 310 CON8266 Proactive Support Best Practices: Oracle E-Business Suite Payables and Payments
Stephen Horgan, Senior Principal Technical Support Engineer, Oracle
Andrew Lumpe, Senior Principal Support Engineer, Oracle
2:00 PM - 2:45 PM Moscone West - 3006 CON8479 Sys Admin Best Practices: Maintaining Oracle Server and Storage Systems
Daniel Green, Sr Technical Support Engineer, Oracle
Jeff Nieusma, Senior Principal Engineer, Oracle
3:30 PM - 4:15 PM Intercontinental - Intercontinental C CON8313 Thursday, Oct 02, 2014

Conference Sessions

JD Edwards EnterpriseOne Performance Tips and Baseline Tuning
James Booth, Senior Technical Support Engineer, Oracle
9:30 AM - 10:15 AM Moscone West - 2020 CON8323 System Support: Learn How to Automate Service Requests and Improve Resolution Time
Remco Lengers, Sr. Manager Proactive Support, Oracle
Michael Mcdonnell, X86 & ES Automation Lead, Oracle
10:45 AM - 11:30 AM Marriott Marquis - Salon 1/2/3* CON9132 Best Practices for Maintaining Your Oracle RAC Cluster
William Burton, Consulting Member of Technical Staff, Oracle
Scott Jesse, Customer Support Director, RAC, Storage & RAC Assurance, Oracle
Bryan Vongray, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON8252 PeopleSoft: Support in the Age of Update Manager
Ganesan Sankaran, Principal Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 2020 CON8325 Best Practices for Maintaining Siebel CRM
PREM Lakshmanan, Senior Director Customer Support, Oracle
Iain Mcgonigle, Senior Director, Customer Support, Oracle
12:45 PM - 1:30 PM Moscone West - 3009 CON8314 Best Practices for Patching and Maintaining Oracle E-Business Suite
Jason Brincat, Senior Principal Technical Support Engineer, Oracle
Bill Burbage, Sr Principal Technical Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 3006 CON8478 Best Practices for Maintaining Primavera EPPM Solutions
Michael Kieffer, Senior Manager, Oracle
Mary Wiedenman, Sr. Program Manager, Oracle
2:30 PM - 3:15 PM Marriott Marquis - Salon 1/2/3* CON8576 Thursday, Oct 02, 2014

Conference Sessions

Best Practices for Supporting Oracle Hyperion EPM and Business Intelligence Solutions
Dave Valociek, Senior Director, Customer Support, Technology - EPM/BI, Oracle
Mitra Veluri, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 3008 CON8309    My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix happening Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. For more information, visit oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 29

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Business Transformation: Getting from Here to There

Wed, 2014-09-17 12:00

New Oracle OpenWorld Sessions

Nearly every industry is undergoing some type of transformation. Businesses strive to innovate, gain market share, and stay ahead of the competition.

Six new Oracle OpenWorld conference sessions--specifically designed for organizations embarking on major transformation initiatives such as Cloud, Big Data and Analytics and Engineered Systems--will help answer how do we get from here to there.

During Oracle OpenWorld, Thought Leaders from Oracle Consulting will share insights, best-in-class methodologies, and critical lessons learned from helping customers transform their business with new solutions built on Oracle technology.

Do you need to hear first-hand how customers are successfully moving to the Cloud (HCM, ERP and CX) in weeks with a proven, practical approach that creates value, drives down cost, and reduces risk? Are you trying to maximize what you’re getting from your current analytic solution? Would you like to enhance your customer experience as well as improve the productivity of employees with mobility? Is a private cloud initiative is on your short-list? If so, you won’t want to miss new conference sessions dedicated to these leading transformational themes.

Learn More.


OOW - Focus On Support and Services for PeopleSoft

Wed, 2014-09-17 08:00
Focus On Support and Services for PeopleSoft   Monday, Sep 29, 2014

Conference Sessions

Integrating PeopleSoft for Seamless IT Service Delivery: Tips from UCF
Robert Yanckello, CTO, UCF
Sastry Vempati, Director ACS Customer Service Management, Oracle
2:45 PM - 3:30 PM Moscone West - 2024 CON2541 Wednesday, Oct 01, 2014

Conference Sessions

Leading Practices in a PeopleSoft 9.2 Upgrade
Bryan Moore, OMES
Michael Widell, Deputy Business Segment Director, OMES
Rick Humphress, Project Manager, Oracle
11:30 AM - 12:15 PM Intercontinental - Intercontinental B CON2871 Thursday, Oct 02, 2014

Conference Sessions

PeopleSoft: Support in the Age of Update Manager
Ganesan Sankaran, Principal Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 2020 CON8325 Is Your Organization Trying to Focus on an HCM Cloud Strategy?
Rich Isola, Sr. Practice Director, Oracle
Heather Mcaninch, Senior Client Executive HCM, Oracle
Ken Thompson, Sr. Practice Director, Oracle
1:15 PM - 2:00 PM Palace - Grand Ballroom CON7574 Thursday, Oct 02, 2014

Conference Sessions

Parallel Upgrade of PeopleSoft Applications and Oracle Database: Tips from MetLife
Gopi Kotha, Software Systems Specialist, MetLife
Asha Santosh, Lead PeopleSoft DBA, Metropolitan Life Insurance Company (inc)
Navin Lobo, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 2020 CON6106   My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.