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Updated: 2 hours 23 min ago

Fusion Financials (ERP) Cloud Support Resources

Tue, 2016-03-01 07:00
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First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

1. ERP Cloud Product Information Page

· ERP Webcast Series

2. EPM Cloud Product Information Page

· EPM Webcast Series

3. ERP / PPM Documentation and Resources

1.

2.

3.

4. Oracle Cloud Learning Library

5. ERP Cloud Learning Subscription

6. Oracle University – Fusion Applications Training

4.

5.

6.

7. Cloud.Oracle.com – Oracle Cloud Portal (Subscription and Services Admin)

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1.

2.

3.

4.

ERP Cloud - Applications Customer Connect

Personalize My Oracle Support Experience

· Setup Proactive Alerts and Notifications

· Customize your MOS Dashboard

Collaborate. Communicate. Connect

· Subscribe to Cloud and SaaS, Newsletters

· Enterprise Performance Management News

· Oracle Mobile App – News, Events, Mobile MOS, Videos etc

· Oracle Support's ERP Community

SOCIAL Circles of Influence

· Cloud Solutions Blog

· Oracle Applications Blog

· ERP Cloud Forum Twitter

· OraERP.com

· YouTube – ERP Cloud

· Oracle Cloud Zone

· Oracle Cloud Marketplace

· Cloud Café (Podcasts)

KNOW Support Best Practices

Oracle Support Document 104.2 (Information Center: Fusion Financials)

Oracle Support Document 1456185.1 (Get Proactive with Oracle Fusion Applications

Oracle Support Document 1338511.1 (What Diagnostic Tests Are Available For Fusion Financials)

Oracle Support Document 1359493.1 (What Diagnostic Tests Are Available for Oracle Fusion Project Portfolio Management

View and EXECUTE the list of diagnostic tools for this product

Engage with Oracle Support

1. Upload ALL reports if logging a Service Request

2. Leverage Oracle Collaborative Support (web conferencing)

3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

4. Request Management Attention as necessary

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Sales Cloud Support Resources

Thu, 2016-02-25 06:44

First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

1. Sales Cloud Product Information Page

2. Modern CRM Product Information Page

3. Sales Cloud Documentation and Resources

1.

2.

3.

4. Sales Cloud Release Readiness

5. Sales Cloud Learning Library

6. Sales Cloud Learning Subscription

7. Oracle University – Fusion Applications Training

4.

5.

6.

7.

8. Cloud.Oracle.com – Oracle Cloud Portal (Subscription and Services Admin)

8.

9.

10.

11.

Sales Cloud - Applications Customer Connect

Personalize My Oracle Support Experience

· Setup Proactive Alerts and Notifications

· Star Favorite: Information Center: Oracle Fusion Applications - Oracle Sales Cloud

· Customize your MOS Dashboard

Collaborate. Communicate. Connect

· Subscribe to Cloud and SaaS, Newsletters

· Sales News

· Oracle Mobile App – News, Events, Mobile MOS, Videos etc

· Oracle Support's Sales Cloud Community

o Alerts

o Popular Documents

o Information Center: Oracle Fusion Sales

o Information Center:Fusion Applications ADFDI

o Information Center: Trading Community Model for Fusion CRM Product V1.0

o Information Center: Installing Oracle Fusion Sales

o Information Center: Troubleshooting Oracle Fusion Sales Catalog

o Information Center: Oracle Fusion Sales Catalog

o Information Center: Troubleshooting Oracle Fusion Sales Forecasting

o Information Center: Using Oracle Fusion Territory Management

o Information Center: Patching Oracle Fusion Territory Management

o Information Center: Overview - Oracle Fusion Territory Management

SOCIAL Circles of Influence

· Oracle Sales Cloud - Twitter

· Cloud Solutions Blog

· Oracle Applications Blog

· YouTube – Sales Cloud

· Oracle Cloud Zone

· Oracle Cloud Marketplace

· Cloud Café (Podcasts)

Engage with Oracle Support

1. Upload ALL reports if logging a Service Request

2. Leverage Oracle Collaborative Support (web conferencing)

3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

4. Request Management Attention as necessary

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Service Cloud (RightNow) Support Resources

Tue, 2016-02-23 08:29
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First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

1. Service Cloud Product Information Page

· Watch Service Cloud in action

· Quick tour

· Release Readiness

2. Training on the PRODUCT - Service Cloud (RightNow) Training

· Service Cloud Learning Center

· Oracle Cloud Learning Library

· Oracle Service Cloud (RightNow) Social Experience Administration Collection

Service Cloud Learning Subscription - The learning subscription is organized into these channels:

· What's New

· Getting Started

· Administer and Implement

· Extensibility

· Use

· Analytics and Reports

· Coexist

· Collaborate

1.

2.

3. Oracle Cloud Portal (Subscription and Services Admin)

· Demos & Videos

· Service Data Sheets

· White Papers

· Documentation

1.

2.

3.

4. Service Cloud (RightNow) Support Portal

  • Email Preferences

  • Support Notifications

  • Community Subscriptions

  • Expand your Network

5. Subscribe to Cloud, CX and SaaS, Newsletters

6. Service Cloud - Applications Customer Connect

Oracle Mobile App – News, Events, Videos etc

SOCIAL Circles of Influence

· Oracle Service Cloud

· Oracle Service Cloud Support

· Oracle Cloud Zone

· Oracle Cloud Marketplace

· Cloud Café (Podcasts)

· Oracle Customer Experience Blog

Engage with Oracle Support:

· Upload any necessary reports if logging a Service Request

· Leverage Oracle Collaborative Support (web conferencing)

· Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

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SRM Social Cloud Support Resources

Wed, 2016-02-10 15:00

First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

1.SRM Social Product Information Page

2. YouTube - SRM Training

3. Training on the PRODUCT

Personalize My Oracle Support Experience

1. Setup Proactive Alerts and Notifications

2. Customize your MOS Dashboard

3. Remain in the Know

Collaborate. Communicate. Connect

1. Oracle Mobile App – News, Events, Mobile MOS, Videos etc

2. Social Cloud - Applications Customer Connect

3. OPN Social Cloud Community

4. Oracle Support's SRM Community

SOCIAL Circles of Influence

1. Oracle Social

2. Oracle Cloud Zone

3. Oracle Cloud Marketplace

4. Cloud Café (Podcasts)

5. Social Spotlight Blog

6. Oracle Social - FB

7. Oracle Customer Experience Blog

Engage with Oracle Support

1. Upload ALL reports if logging a Service Request

2. Leverage Oracle Collaborative Support (web conferencing)

3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

4. Request Management Attention as necessary

CPQ Cloud Support Resources

Wed, 2016-02-03 09:48

First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

1. CPQ Cloud PRODUCT Information Page

2. CPQ Cloud Learning Center

3. Get trained on the PRODUCTCPQ Cloud Learning Subscription

4. Oracle Learning Library

a.Cloud Library

My Oracle Support CPQ Cloud Support Center 

CPQ Newsletter

Personalize My Oracle Support Experience

1. Setup Proactive Alerts and Notifications

2. Customize your MOS Dashboard

3. Remain in the Know – Subscribe to Cloud and SaaS, Newsletters

Collaborate. Communicate. Connect

1. Oracle Mobile App – News, Events, Mobile MOS, Videos etc

2. Applications Customer Connect

3. My Oracle Support Community

a. CPQ (BigMachines) Community

SOCIAL Circles of Influence

1. Oracle CPQ Cloud

2. Oracle Cloud Zone

3. Oracle Cloud Marketplace

4. Cloud Café (Podcasts)

5. CPQ Blog

6. Oracle Cloud Solutions Blog

Engage with Oracle Support

1. Upload ALL reports if logging a Service Request

2. Leverage Oracle Collaborative Support (web conferencing)

3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

4. Request Management Attention as necessary