Re: DATABASE QUESTION ! ! ! ! ! !

Joe,

  I didn't mean support from Sybase for Sybase was bad. I should have been clearer that by "through the web" and websites, I meant third-party assistance, like the kind this newsgroup and the microsoft.public newsgroups provide.

   I don't know how many sybase newsgroups there are, but when I look on groups.google.com, I find very little - most groups have a thread a day or so, and the most I found was about a dozen threads a day. That's not to say it isn't good information, but there seems to be much less out there.

  As you say, that could be because things run so smoothly that there is less need, but the lack of trade books isn't as easy to understand. Amazon.com sells only about 6 Sybase books published in the last 3 years.

  In any case, I did not mean to say that Sybase had poor tech support. I don't know one way or the other, since I've never been involved with a Sybase shop.

Steve

joe buhl wrote:

>I'll also mention that you'll find very few resources for
>
>
>>Sybase as compared to the others, in terms of books, websites,
>>newsgroups, etc. If you like getting questions answered through
>>the web and books, you may have trouble with Sybase.
>>
>>
>>
>
>
>Not so. We are a Sybase Shop and our support is better than when I
>worked with Orable. They have also won recent awards for there
>customer service:
>
>http://www.sybase.com/detail/1,6904,1019259,00.html
>http://www.sybase.com/detail/1,6904,1020918,00.html
>
>Our support agreement is 24x7 and I always get someone on the phone
>wether they are USA or Asia pacific. There replication server support
>is excellent.
>
>Given there is not the 3rd party book jungle as that of Oracle but
>thats a good thing. Sybase documentation is pretty good out of the
>box. There have been new 3rd party books released in the last year as
>well.
>
>The Sybase newsgroups are active and there is a small group of hard
>core Sybase professionals who post to these sites on a regular basis.
>
>They also provide training via the web now. Instructor is on the
>phone while you watch a presentation over your browser.
>
>Sybase has it's fair share of problems just as any comercial RDBMS.
>Poor marketing being the most obvious. But their support stacks up
>well against anyone in the business.
>
>People have been saying Sybase is dead for years but over the last few
>quarters there stock has outperformed Oracle. Go to a finincial site
>and you find out that sybase is a very heatlhy tech company. Not big,
> but financially healthy.
>
>There Sybase Techwave in August is also good training and a great
>party.
>
>Joe Buhl
>
>
Received on Fri Jun 06 2003 - 00:17:19 CEST