[Fwd: Telephone Call Data Analysis]

I posted the following message yesterday on comp.databases.olap and meant to cross post here as well.

Any comments would be appreciated.

Thanks,
Barry

Barry Meltzer wrote:

> We are currently considering adding outbound calling information to our
> data warehouse. The warehouse is in the form of a Kimball-esque star
> schema.
>
> Our thinking right now is to create a fact table with the sales rep,
> customer called, and time of call dimensionality. Measures would
> include call duration and costing information.
>
> Two questions for the group:
> - Is there anyone currently doing outbound call analysis?
> - If so, how are you structuring and using the information?
>
> Any experience and suggestions you have would be appreciated.
>
> Thanks,
> Barry
>
> Speaking only for myself, to do otherwise would be presumptuous.

--

Barry
Speaking only for myself, to do otherwise would be presumptuous.