Re: PHONE SUPPORT: No longer possible to get through to PC-Network group at phone support?

mccurdy_at_ucsvax.sdsu.edu (Mike McCurdy) wrote:

>I called the PC-Network group yesterday and waited on hold for about 15
>minutes, only to receive a message that I should leave a phone message and
>would be called back.
 

> * I shouldn't have to wait on hold for 15 minutes to leave a phone message
> * No one has called back - 24 hours later.
> * Are there any tricks to getting through to the PC-Network group

Well, I can't talk for the US Oracle offices. But here in The Netherlands tech support has almost no delays. After selecting the group I want to talk to (using the digits on my phone) it takes about 30 secs and yes: I'm talking to an Oracle-person.

I have called them about 6-8 times at different times and every time it's about 30 secs. Most of the times I got my answer right away. And a few times the called me back about 1-2 hours later....

So, perhaps Oracle US should call to Oracle in The Netherlands, or perhaps transfer some of their calls over here :-)

Bye,
Wilfred Received on Tue Nov 21 1995 - 00:00:00 CET