Re: PHONE SUPPORT: No longer possible to get through to PC-Network group at phone support?

In article <48ielq$da_at_jalisco.optimum.net>, tjb839_at_zacatecas.optimum.com (Tim Boemker) wrote:

> In article <mccurdy-1611950754180001_at_mothra.sdsu.edu>
> mccurdy_at_ucsvax.sdsu.edu (Mike McCurdy) writes:
>
> > Judging from the lack of comment in this group,
> > it's not that big of a deal.
>
> I think it's a big deal, but I don't expect to change Oracle. Every
> time I call Oracle, I wait between 20 and 30 minutes to talk to
> anybody.

Yes I think Oracle is expecting that most people will grin and bear it and, they are locked into the product anyway.

Maybe they're waiting until enough people complain publicly or, maybe they're hoping that 3rd party consulting services will handle this need?

Oracle needs more front-line telephone support people to acknowledge calls quickly.
The major companies that I've dealt with are excellent in telephone support - DEC, IBM - why not Oracle?

-- 
Mike McCurdy    mccurdy_at_ucsvax.sdsu.edu
AIX/VMS System Management
Oracle Database Administration
University Computer Operations
San Diego State University