Re: Terrible Technical Support

Johnny,

In all due respect, your remarks regarding a 'willingness to pay for it' is extremely weak. We are managing some monster databases here and have highly talented staff administrating them. Calls into Technical Support only occur when there is a real problem, like a RECOVERY process failing and by no fault of our own, etc. We paid several hundred thousand dollars for the 'privilege' of receiving upgrades AFTER making a request, and for no more than four (4) calls a month, 3 of which are to report bugs that we would like corrected.

With regards to Oracle Support, we have put our money where our mouth is and yet there are numerous other vendors out there providing MUCH better support. The employee turn over in that area never has helped either. I know that I sound like a broken record, but we are paying a high dollar to recieve help from the some of the least qualified/experienced employees of Oracle. In all sincerity, I spend as much time explaining that we have several hundred Gigs not Megs as I do waiting on the LONG-DISTANCE lines listening to the same music that now accompanies any nightmares I may have at night.

I apologize for pontificating, but if I had a dime for every time somebody said 'GO TO GOLD', I would get the almost 1/2 million dollars back that I spent for support alone from last year. More money will not guarantee that you satisfaction level will change and I suppose this is my final point.

Please don't take any of my remarks personally, as you may have guessed, I'm somewhat passionate over this issue.

Best of Luck.

-D Received on Mon Aug 07 1995 - 00:00:00 CEST