Re: Terrible Technical Support - NOT

>In article <3vm21i$d92_at_ixnews7.ix.netcom.com> Patrick Elliott writes:
>I just had a very bad experience with Oracle tech support that I would like t
>share with you all.

<stuff deleted>

>I know we only have bronze support, but this is ridiculous.

My CSI number has Silver support. I've been rather pleased with the response I've recieved. I've called for support on V7.1.3 and Financials 10.4.2 running on an AT&T/NCR 3000. Last month I had big time problems with production at 2AM, Eastern time. The support rep in the UK dug out the exact problem and fix to get me running again. I've had problems with export and import and they had timely solutions. I've had problems during the Financails upgrade from 9.4 to 10.4.2. They were there with the solutions over the phone, shipping patch tapes, even emailing new sql scripts which I received within an
hour or two. And yes, I've had a couple times where Support could have been better, but that is the exception.

As far as getting support goes: I'm pretty much satisfied.

Of course, I'd rather not have to call Support in the first place to resolve problems with their upgrades and to get patches, etc.

Ron Beery
Everything is computerized. What could possibly go wrong? Received on Wed Aug 02 1995 - 00:00:00 CEST