Re: An Open Letter To Oracle Corporation
Date: 21 Jan 1995 01:00:15 GMT
Message-ID: <3fpmb0$6at_at_news.csus.edu>
John Carlson (jecarlso_at_windance.rdyne.rockwell.com) wrote:
(responding to comet_at_oracle.com, WWW tech support Hefe)
... text deleted ...
: >
: >Oracle *does* have an e-mail capability;
: >Gold/Silver/Bronze customers can log/access TARs and Bugs by sending e-mail
: >to supreq_at_us.oracle.com.
: > snip
:
: I have used this e-mail service twice. The first time, after 5 days, just by
: coincidence someone from Oracle called to poll how satisified we were with
: Oracle. Well, after complaining that they did not respond to the e-mail, I
: received an immediate answer to my question. The second time was 2 days ago
: and still no response. What good is this service if it doesn't work?
:
: Regards,
: John Carlson
I was enthusiastic about learning supreq_at_us.oracle.com when I upgraded my support contract recently. UpdateTAR did not work (or took longer than a week). Getting bulletins and bug reports was ok, but the search engine rules are pretty wierd, who has time to hit the entry point on that stuff when you are trying to solve a frustrating problem, meet deadlines and wrangle with upgrades?
Comet: I'm glad to hear that "metal" customers will be able to get into a tech support WWW soon! Keep up the good work.
EP Received on Sat Jan 21 1995 - 02:00:15 CET