Re: How to expedite your Support call (YEAH Right)
From: Edwin Kuprienko <ekuprien_at_rahul.net>
Date: Mon, 3 Oct 1994 20:27:58 GMT
Message-ID: <Cx466n.5Fn_at_rahul.net>
: >I am currently a SYBASE customer who is probably switching to Oracle soon
: >due to means beyond my control (Corporate Database Standard issued).
...
: >
Date: Mon, 3 Oct 1994 20:27:58 GMT
Message-ID: <Cx466n.5Fn_at_rahul.net>
Ned Hamilton (esh6n_at_brain.neuro.virginia.edu) wrote:
: In article <Cwr6Jr.82q_at_aplcenmp.apl.jhu.edu>, : PA Birznieks gunther 301-738-0892 <birznie_at_aplcenmp.apl.jhu.edu> wrote:
: >I am currently a SYBASE customer who is probably switching to Oracle soon
: >due to means beyond my control (Corporate Database Standard issued).
...
: >
It seems to me that in last 2 months the Oracle support has improved. It is not perfect, but I actually was able to get right answers in a very short time (up to 24 hours).
I moved to US from Canada. Canada has had much better technical support then US. Initially it looked, that it is not even worth the time to place a call. Now it is much better. However I am afraid, that once all the people who already gave up on the support will find that it works, they will start calling again. And then we are back to the square one, which really is - how many programmers is needed to run it efficiently?
Edwin Kuprienko
-- ------------------------------------------------------------ | Whatever goes up has to go down. | | Whatever goes down will very likely stay that way. | ------------------------------------------------------------Received on Mon Oct 03 1994 - 21:27:58 CET