Re: Oracle Support, or lack thereof

In article <35misb$qau_at_sundog.tiac.net> mortens_at_cibadiag.com (Eric Mortensen) writes:
>|> Does anyone have any keen insights as how to get support from Oracle
>|> Corporation? I have a TAR that I logged over 2 weeks ago and have not
>|> received any help from Oracle. And, when I looked at the TAR via their
>|> On-Line system late last week, it was evide|> nt Oracle had done no work
>|> on my TAR. While I realize my problem may be low priority when compared
>|> with down databases, I would hope it would at least be worthy of some
>|> attention.
>|>
>
>I have noticed the same thing. About 6 months ago I loged a TAR with
>ORACLE. I called them back a month latter and they still had not worked
>on it. I then called back in another month and the person assigned to my
>TAR wasn't able to answer my phone call so a message was left that they
>would be calling me back. I am still waiting.
>
>My problem was with the language group. I wonder if this Oracle Support
>problem is over all the support, or just over specific groups.
>
>Eric Mortensen
>mortens_at_cibadiag.com

I seem to have good luck with Oracle support ( at least getting through and having someone work the issue). I don't always get speedy RESOLUTIONS, but most of the support people are pretty responsive. Received on Fri Sep 23 1994 - 12:50:26 CEST