Re: Oracle Support, or lack thereof

In article <35pack$3ii_at_dalsn02d.dalsn02d>, mmarolda_at_dalxt004.dal.mobil.com (Mike Marolda) writes:
> In article <eric.780124927_at_pentagon.io.com>, eric <eric_at_pentagon.io.com> wrote:
> >Oracle support is very bad. I would call twice a day on every tar. The
> >UNIX group has told me that they prioritize calls partly on how much you
> >call.
> >
>
> Damn! The secret's out.
>
> Unfortunately these are the experiences I've had too. I've also heard
>
As previously reported here, I'm pretty new to this game. I've called Oracle Support twice (UK office, mind) so far, and been treated perfectly properly. Both times I was put straight through to an `analyst', and the problems I had (OK, neither of them was stratospherically difficult, but we're way past the `floppy disk upside down' level here) were sorted out in a single telephone call. I am not new to calling support organisations in general by any means, and I have to say that so far Oracle are pretty high up my list. You want the pits? Try Lotus. Never been treated so off-handedly in my life for products bought and paid for.

-- 
SAm.                              -- (Insert bandwidth-wasting disclaimer here)