Re: ORACLE TECH SUPPORT. NONEXISTENT

In message <CpK3w1.6G6_at_stortek.com> - v045101_at_procyon.stortek.com (Sean Stasica) writes:
>Martin Loach at CCRG (mjl_at_vax.oxford.ac.uk) wrote:
>> In article <2qbhsi$kk_at_ctsad3.cts>, ccisaac_at_mtu.edu (Chuck Isaacson) writes:
>> > It would seem to me that the next logical thing for ORACLE to
>> > do with these comments on nonexistent support would be to
>> > raise the prices and change the music on the voice response system.
>> >
>> I must say that here in the UK, Oracle support has so far proved to be one
>> of the best around. I always get called back and, perhaps most significant,
>> it is about the only service where one does not get any vile music on hold
>> whatever! "Please hold during the silence":- excellent- what finesse!
>
>Must be nice! In the US, we have to listen to awful music, and are
>interrupted every 30 seconds with a very loud voice telling us we are still on
>hold...for 15-30 minutes at a time (not the standard 7 minutes they tell us
>we will be on hold). It would be alright on speakerphone, but if you are
>trying to hold it up to your ear the voice is very obnoxious. The worst part
>about the music is not the music itself, but it's the same thing over and
>over.. all 10 or so songs.

I have to agree, I listen to headphones when I'm on "5-minute hold". I can block out the music, but that loud voice just grates my nerves....

--
Chad Brockman            | 
VertiComp, Inc           | I'm just an OS/2 Junkie!!
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