Re: ORACLE TECH SUPPORT. NONEXISTENT

mjl_at_vax.oxford.ac.uk (Martin Loach at CCRG) writes:

>In article <2qbhsi$kk_at_ctsad3.cts>, ccisaac_at_mtu.edu (Chuck Isaacson) writes:
>> It would seem to me that the next logical thing for ORACLE to
>> do with these comments on nonexistent support would be to
>> raise the prices and change the music on the voice response system.
>>
>I must say that here in the UK, Oracle support has so far proved to be one
>of the best around. I always get called back and, perhaps most significant,
>it is about the only service where one does not get any vile music on hold
>whatever! "Please hold during the silence":- excellent- what finesse!

>Martin

Oracle UK support is one of the best database supports (this could be that oracle is racing with sybase in europe). Oracle support in US is the worest i have seen. They never call back and close tar's after 30 days if customer does not call back. I don't know where oracle get their suport analysts. Few support people do nothing but read oracle manuals over the phone. Oracle should train their support engineers. I found that RDBMS kernal group is highly knowledgable. I have talked to number of people and most of them agreed how bad oracle US support is. No flames please. I just wanted to tell how i feel about oracle support. Received on Tue May 10 1994 - 04:23:56 CEST