Oracle Support and Pricing

I say we restart that thread regarding Oracle's outregeous pricing and technical support channels. Lets see, you send someone a check for $12,000, they then tell you "that is a bug, you need to get the latest version", while you are on the phone talking to them long-distance because they are one of the largest software companies in the world and they are too damn cheap to give all of their customers 800-support level technical support.

And then they have the nerve to tell you how much it will cost to get the latest version because of their bug which should not have been in the damn software to begin with. This is rediculous. I have my own software company and we don't make beans compared to the smalled of software companies, but I will be damn if we act this way to our customers. And YES, we do have an 800 number for ALL of our customers.

What customer support channels has Sybase implemented? What about the other large RDBMS?? I am about sick of this.

-- 
Sincerely,

Neil Greene