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Re: Dissapointing oracle support on Oracle Collaboration Support

From: DA Morgan <damorgan_at_psoug.org>
Date: Thu, 15 Mar 2007 08:33:37 -0700
Message-ID: <1173972816.333734@bubbleator.drizzle.com>


Harshana wrote:
> Hi all,
>
> We wanted buy OCS for our company and got the local oracle partner to
> install it. We are currently using iPlanet SunOne e-mail server and
> there was a problem in migrating iPlanet mails to OCS (via IMAP
> interface). When they contacted oracle support on this, oracle
> identified it as a bug in OCS and they have not yet (after two months)
> given a solution to this. Because this delay, we are thinking of
> abandoning this project and look for alternatives..
>
> 1. Is there anyone who has some how managed to transferred all iPlanet
> mails to OCS ???
> 2. Anyone in oracle (who reads this group - SR : 6095116.992) can help
> us on this ???
> 3. What are the other similar products we can go for other than
> Microsoft and Lotus ???
> 4. What are my other options ??
>
> Thanks in advance,
> Harshana

It is Q4 ... call your Oracle salesperson and give them a dose of reality. That said follow Sybrand's advice and escalate the SR. Why, though, did you wait months? This should have been resolved in a week ... two at the most.

-- 
Daniel A. Morgan
University of Washington
damorgan_at_x.washington.edu
(replace x with u to respond)
Puget Sound Oracle Users Group
www.psoug.org
Received on Thu Mar 15 2007 - 10:33:37 CDT

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