If it is a patchset and you have a bug which needs fixing, they will only
fix it on the current patch set (which is fair enough)
Thats about the only limitation of it, they wont refuse to help you or
anything like that. They try to make you patch your server before diving
into deeply but a short repsonse of NO usually helps there.
The question - is this problem fixed in the patch set you are recommending
usually makes them shut up (becuase if they cant say its fixed in a
patchset, it isnt fixed)
On 10/19/05, BP <brian.peasey_at_gmail.com> wrote:
>
> I've haven't opened any TAR's yet but can anyone tell me how Oracle
> Support reacts when reqeusting help with an unpatched server?
>
--
http://www.freelists.org/webpage/oracle-l
Received on Wed Oct 19 2005 - 12:02:35 CDT
