Yep, had the same experience last week with Cognos
support. Pretty cool. Tool is called Webex I
believe.
Support can see what you do but can't take over your
workstation. It's like they have a looking glass on
your workstation but can only see open items on your
desktop.
mohammed
- "Jamadagni, Rajendra"
<Rajendra.Jamadagni_at_espn.com> wrote:
> Kirti,
>
> Unfortunately for us, our security experts won't
> allow that ... so we *walk*
> them through and give them reproducible test cases.
>
> Raj
>
> Rajendra dot Jamadagni at espn dot com
> Any views expressed here are strictly personal.
> QOTD: Any clod can have facts, having an opinion is
> an art !!
>
>
> -----Original Message-----
> Sent: Monday, March 03, 2003 10:19 AM
> To: Multiple recipients of list ORACLE-L
>
>
> Today I found out that the OWS personnel can use
> 'Oracle Direct Connect' to
> view your actions on the Client PC.
>
> One of our Developers resolved his problem, with
> PreCompilers, when the
> support analyst 'saw' his actions via this tool.
>
> There is some information at
> http://metalink.oracle.com/odc/east (or
> west)...
>
>
> - Kirti
>
> --
> Please see the official ORACLE-L FAQ:
> http://www.orafaq.net
> --
> Author: Deshpande, Kirti
> INET: kirti.deshpande_at_verizon.com
>
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Received on Mon Mar 03 2003 - 12:21:51 CST