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RE: Metalink Oracle Support Improving.......

From: mkb <mkb125_at_yahoo.com>
Date: Mon, 03 Mar 2003 10:21:51 -0800
Message-ID: <F001.0055EA08.20030303102151@fatcity.com>


Yep, had the same experience last week with Cognos support. Pretty cool. Tool is called Webex I believe.

Support can see what you do but can't take over your workstation. It's like they have a looking glass on your workstation but can only see open items on your desktop.

mohammed


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Author: mkb
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Received on Mon Mar 03 2003 - 12:21:51 CST

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