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Today I found out that the OWS personnel can use 'Oracle Direct Connect' to view your actions on the Client PC.
One of our Developers resolved his problem, with PreCompilers, when the support analyst 'saw' his actions via this tool.
There is some information at http://metalink.oracle.com/odc/east (or west)...
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Author: Deshpande, Kirti
INET: kirti.deshpande_at_verizon.com
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