Oracle-L: RE: Metalink Oracle Support Improving.......

From: Jamadagni, Rajendra <Rajendra.Jamadagni_at_espn.com>
Date: Mon, 03 Mar 2003 11:22:21 -0800
Message-ID: <F001.0055EC7B.20030303112221@fatcity.com>

Yes,

I understand, bur being paranoid is a constant state of mind here ...

Raj

Rajendra dot Jamadagni at espn dot com
Any views expressed here are strictly personal. QOTD: Any clod can have facts, having an opinion is an art !!

-----Original Message-----
Sent: Monday, March 03, 2003 1:22 PM
To: Multiple recipients of list ORACLE-L

Yep, had the same experience last week with Cognos support. Pretty cool. Tool is called Webex I believe.

Support can see what you do but can't take over your workstation. It's like they have a looking glass on your workstation but can only see open items on your desktop.

mohammed

"Jamadagni, Rajendra" <Rajendra.Jamadagni_at_espn.com> wrote:
> Kirti,
>
> Unfortunately for us, our security experts won't
> allow that ... so we *walk*
> them through and give them reproducible test cases.
>
> Raj
>

> Rajendra dot Jamadagni at espn dot com
> Any views expressed here are strictly personal.
> QOTD: Any clod can have facts, having an opinion is
> an art !!
>
>
> -----Original Message-----
> Sent: Monday, March 03, 2003 10:19 AM
> To: Multiple recipients of list ORACLE-L
>
>
> Today I found out that the OWS personnel can use
> 'Oracle Direct Connect' to
> view your actions on the Client PC.
>
> One of our Developers resolved his problem, with
> PreCompilers, when the
> support analyst 'saw' his actions via this tool.
>
> There is some information at
> http://metalink.oracle.com/odc/east (or
> west)...
>
>
> - Kirti
>
> --
> Please see the official ORACLE-L FAQ:
> http://www.orafaq.net
> --
> Author: Deshpande, Kirti
> INET: kirti.deshpande_at_verizon.com
>
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-- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: mkb INET: mkb125_at_yahoo.com Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services --------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).

-- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Jamadagni, Rajendra INET: Rajendra.Jamadagni_at_espn.com Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services --------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).

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Received on Mon Mar 03 2003 - 13:22:21 CST