RE: Oracle Arm Twisting?

"I've called Oracle for a TAR once in the past 18 months."

Ah, my friend, but you're not using Portal 9.0.2, are you? I've opened more TARs in the last few months than the rest of my Oracle career. Bleeding edge, I guess, so maybe its our own fault. But third-party support for this would have stopped the project before it got started.

I agree that its not accurate to generalize all tech support as nimrods. There are some very good ones out there, and even the rest at least have acccess to all the internal notes we can't get to (Grrrrr...why the hell do they show in metalink searches if we can't see them?). And the developers, if you can ever get to them, know their stuff and are a pretty decent bunch.

Jim

-----Original Message-----
Sent: Wednesday, August 14, 2002 5:18 PM To: Multiple recipients of list ORACLE-L

Well, that's not really fair. There are a number of good people that work for Oracle Support. True, there are also some that are subpar, but how often is it necessary to open a TAR anymore?

MetaLink has vastly improved over the past couple of years.

I've called Oracle for a TAR once in the past 18 months.

Some excellent in depth posts that you may have seen on this list were put there buy Oracle support personnel.

No, I'm not saying who they are.

Jared

Rodd Holman <roddholman_at_HotPOP.com>
Sent by: root_at_fatcity.com
08/14/2002 09:53 AM
Please respond to ORACLE-L  

        To:     Multiple recipients of list ORACLE-L <ORACLE-L_at_fatcity.com>
        cc: 
        Subject:        RE: Oracle Arm Twisting?

Yes, Oracle support sucks, and is staffed with morons. However one thing you get with Oracle support that you cannot get with third party support is bug fixes and product upgrades. If you want this without a support contract, you need to buy new licenses each time you upgrade.

Rodd

On Wed, 2002-08-14 at 11:13, Steven Lembark wrote: -- Naveen Nahata <naveen_nahata_at_mindtree.com>

> Now they say, that this can't be done and the product license will be
> terminated if we want this. The thing is that Oracle support is
useless(I
> get more help from this forum :) ), but we still want it, just in case.

Ever heard of "FUD"? That's what Oracle is selling you if you think their support is that bad: fear of not having support that you don't want because you think it's bad.

Q: Does anyone know of any reliable 3rd party support for

    Oracle?

--
Steven Lembark                               2930 W. Palmer
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