Creating a Trouble Ticket
From: minor07 <t.kern_at_com4voice.de>
Date: 3 Feb 2003 00:36:12 -0800
Message-ID: <1f2ff280.0302030036.359221e5_at_posting.google.com>
i´m just stucking in creating a troubleticket and dispatch db. What our copany wants to implement is every time a customer reports a new trouble a record in the following format should be created:
Date: 3 Feb 2003 00:36:12 -0800
Message-ID: <1f2ff280.0302030036.359221e5_at_posting.google.com>
i´m just stucking in creating a troubleticket and dispatch db. What our copany wants to implement is every time a customer reports a new trouble a record in the following format should be created:
SA (always SA); Year (eg 03); Moth (eg: 01); Day (eg 23); runníng Number from 000 to 999
--> SA030123003
Any idea how to implement the running number or the service request? Thanks in advance.
TOM Received on Mon Feb 03 2003 - 09:36:12 CET