Re: Oracle hits new low (for me) in telephone support

Mike,

Perhaps there is a business oportunity here for a group of Oracle Experts to setup and deliver Oracle Support. They could provide better turn-around time at less money.

Perhaps Oracle is doing some young go getters a favor by not responding to their paying customers.

If you start this group let me know I would be interested in hiring your team. Provided that they are better than Oracle. Which shouldn't be hard to do.

Craig Harper caharper_at_hooked.net
International Financial &
Trading Network
San Francisco, CA

mccurdy_at_ucsvax.sdsu.edu (Mike McCurdy) wrote:
>
>I waited 20 minutes to talk to a front-line person in the PC-networking
>group and never got ANYONE - I finally gave up. And the Cal State
>University system is actually paying for this service.
>
>Of course I'm hopeful, given that an Oracle support person that I talked
>to last week told me that two new people would be coming on board soon (to
>take the place of several that quit recently). Those TWO new people should
>really help pick up the slack.
>
>Really though, I'VE NEVER HAD IT TAKE SO LONG TO GET THROUGH TO A COMPANY
>FOR TELEPHONE SUPPORT - ESPECIALLY - GIVEN THE MONEY THAT WE ARE PAYING.
>
>PATHETIC.
>
>And we are hooked.
>
>--
>Mike McCurdy mccurdy_at_ucsvax.sdsu.edu
>AIX/VMS System Management
>Oracle Database Administration
>University Computer Operations
>San Diego State University
Received on Mon Nov 20 1995 - 00:00:00 CET