Re: Oracle Support, or lack thereof

In a previous article, kfried_at_encore.com (Ken Fried) says:

>In article <35misb$qau_at_sundog.tiac.net> mortens_at_cibadiag.com (Eric Mortensen) writes:
>>|> Does anyone have any keen insights as how to get support from Oracle
>>|> Corporation? I have a TAR that I logged over 2 weeks ago and have not
>>|> received any help from Oracle. And, when I looked at the TAR via their
>>|> On-Line system late last week, it was evide|> nt Oracle had done no work
>>|> on my TAR. While I realize my problem may be low priority when compared
>>|> with down databases, I would hope it would at least be worthy of some
>>|> attention.
>>|>
>>
>>I have noticed the same thing. About 6 months ago I loged a TAR with
>>ORACLE. I called them back a month latter and they still had not worked
>>on it. I then called back in another month and the person assigned to my
>>TAR wasn't able to answer my phone call so a message was left that they
>>would be calling me back. I am still waiting.
>>
>>My problem was with the language group. I wonder if this Oracle Support
>>problem is over all the support, or just over specific groups.
>>
>>Eric Mortensen
>>mortens_at_cibadiag.com
>
>I seem to have good luck with Oracle support ( at least getting through and
>having someone work the issue). I don't always get speedy RESOLUTIONS, but
>most of the support people are pretty responsive.
>
>

My support from Oracle Canada has gotten worse in the past few months. I'm guessing that Oracle is expanding like crazy with new calls and sales and they can't hire enough people. Received on Thu Sep 29 1994 - 02:13:54 CET