Re: Fun and games with Oracle Support
From: John Hurley <hurleyjohnb_at_yahoo.com>
Date: Mon, 10 Jan 2011 08:08:34 -0800 (PST)
Message-ID: <76d1864d-a20c-48aa-86cc-02083767e3bc_at_fu15g2000vbb.googlegroups.com>
Mladen:
Date: Mon, 10 Jan 2011 08:08:34 -0800 (PST)
Message-ID: <76d1864d-a20c-48aa-86cc-02083767e3bc_at_fu15g2000vbb.googlegroups.com>
Mladen:
# I have a SR priority 2, ORA-07445. SR Number is 3-2695873331. They haven't responded in five days. Look at this:
Ahhh the old priority 2 SR trick ... I believe 2 is known as purgatory ...
Seriously maybe it depends on who you are as a customer but once something is down for me in priority 2 you just know no work is going to be done on it until you call and escalate and maybe re-categorize.
Some things just don't change eh? Received on Mon Jan 10 2011 - 10:08:34 CST