Re: Fun and games with Oracle Support

From: John Hurley <>
Date: Mon, 10 Jan 2011 08:08:34 -0800 (PST)
Message-ID: <>


# I have a SR priority 2, ORA-07445. SR Number is 3-2695873331. They haven't responded in five days. Look at this:

Ahhh the old priority 2 SR trick ... I believe 2 is known as purgatory ...

Seriously maybe it depends on who you are as a customer but once something is down for me in priority 2 you just know no work is going to be done on it until you call and escalate and maybe re-categorize.

Some things just don't change eh? Received on Mon Jan 10 2011 - 10:08:34 CST

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